Joe Machens Volkswagen - Service Center

Very friendly and competent in charge. And whole area clean and in great customer shape. And whole area clean and in great customer shape. More

9 am appt. Didn’t start on my car till after lunch. Wasted over half my day. Why schedule my car when you can’t start on it till you finish another?? Didn’t start on my car till after lunch. Wasted over half my day. Why schedule my car when you can’t start on it till you finish another?? More

Autumn is the best, I appreciate her knowledge and professionalism. All the staff at Joe Machens VW are great. professionalism. All the staff at Joe Machens VW are great. More

Great customer service was real informative about what services I wanted to get preformed or not. Very pleased. services I wanted to get preformed or not. Very pleased. More

Great job overall. Was a very easy process and great customer service from everyone involved. Was a very easy process and great customer service from everyone involved. More

Amanda was awesome! ! Friendly professional and honest, the mechanic was able to catch and fix something that another shop missed and saved me from total car destruction! ! Friendly professional and honest, the mechanic was able to catch and fix something that another shop missed and saved me from total car destruction! I can not say enough good things about Amanda and this shop! More

I had a great experience with getting my oil and filters changed. Everyone was so nice and helpful. Wish the waiting time wasn’t so long, but other than that, definitely happy with the experience. Will be g changed. Everyone was so nice and helpful. Wish the waiting time wasn’t so long, but other than that, definitely happy with the experience. Will be going back. More

Autumn in service department was amazing. The service department got right to me and done the job in a sufficient manner The service department got right to me and done the job in a sufficient manner More

Staff was Very helpful. Informative answers for my questions. Professional employees. No complaints really at all Informative answers for my questions. Professional employees. No complaints really at all More

About 12 months or so ago, we brought our 2015 TDI VW Passat into JMVW for a routine service and oil change.  At the conclusion of the service, your representative showed my wife an issue that he felt ne Passat into JMVW for a routine service and oil change.  At the conclusion of the service, your representative showed my wife an issue that he felt needed attention.  The auxiliary water pump was leaking or it was leaking about the hose.  Your representative was not sure and he told my wife he would see if it was under warranty and get back with us on if it was or not.  I still have the picture. We never heard back from your business or the representative and we brought the car in for service again about 8 weeks ago and I asked your representative about it and he said they would look at it when they changed the oil.  I also brought up how the climate control was only allowing heat on one side and would blow cold air on the other. At the conclusion of this service call your representative made no mention of the auxiliary water pump nor the climate control but did say that the timing belt needed to be changed.  When I asked why they had not looked at the auxiliary water pump he did not have an answer and gave me an estimate of about 2200 dollars to fix the timing belt.  He too said he would check and see if it was under warranty and get back with us regarding this. He never did Three weeks ago I called and a female representative took my name and information and said she would have someone from the service department get with me. I told her I had been told one thing by one rep and that another rep went down a tangent about my timing belt and said nothing about the auxiliary water pump.  She assured me that both previous reps were checking to see if this was still a warranted repair and she said she would check and relay that message to the service department. That was 3 weeks ago and no one from your service department, business, or help desk has called us back.. My Passat is leaking antifreeze and it is parked.  No one has reached out, e-mailed and I don't know what has been relayed and what has not been relayed.  Why a service rep could not pull the prir ticket and see that reference had been made to the auxiliary water pump remains  a mystery to me.  When we have not been contacted despite our reaching out I do not know.  Why another rep ignored my question about the water pump and tried to sell me on a timing belt and even when I asked again had no answer I do not know.  Why they could not respond to my climate control question I do not know. I have enclosed the picture of the auxiliary water pump the first representative told us needed to be fixed but they never called us back to verify if it was still under warranty,  The climate control is probably an actuator as the passenger side heats and cools just fine.   I need some kind of response and would expect some answer regarding this matter should not be that hard to obtain. In a nutshell:  The auxiliary water pump appears to be out and there may be a failed hose in its path. Is this under warranty?  I have purchased 3 cars from Machens and I am currently hesitant to ever buy again or recommend your business based on my experience. More