Joe Machens Volkswagen - Service Center

Joe Machens is an Extremely excellent dealership with Extremely outstanding and excellent service! But, there's one thing I want to point out. There needs to be more communication. I was told that if I Extremely outstanding and excellent service! But, there's one thing I want to point out. There needs to be more communication. I was told that if I order the part for my car through Joe Machens that they would install it for free of charge and they told me that over the phone. But, when I got the service done they charged me for labor. Don't get me wrong, I don't mean that in a bad way! I'm Extremely satisfied! And I would highly recommend Joe Machens! It's the #1. Best in the state of Missouri, for my opinion. There's always room for improvement. There's no such thing as a perfect business! More

I had very speedy 10,000 mile service and excellent customer service at Columbia location in Missouri. customer service at Columbia location in Missouri. More

Super super friendly courtesy salesman and service people that go out of their way for you. that go out of their way for you. More

My car was there for a recall and I was told it would take about a day to fix it, I received a call at 12:15 and my car was already done, well done to the technician and all of the staff. take about a day to fix it, I received a call at 12:15 and my car was already done, well done to the technician and all of the staff. More

I thought everyone I dealt with was nice but you need to do something different about rentals. If my warranty covers it and I’m old enough to buy a car and have full coverage I should get a rental. That rea do something different about rentals. If my warranty covers it and I’m old enough to buy a car and have full coverage I should get a rental. That really screwed me over for 2 weeks. Was not to happy on that. More

Work was performed quickly. They inspected the vehicle and recommended items that needed attention. They also provided transportation to and from work. The only issue I had w They inspected the vehicle and recommended items that needed attention. They also provided transportation to and from work. The only issue I had was that a recall repair was not performed because of a dealer computer issue. More

Hands down they have treated my experience with the best of care. From my first vw to my present vw. I've had top notch service. Cody Johnson is a top notch salesman. Always very helpful. of care. From my first vw to my present vw. I've had top notch service. Cody Johnson is a top notch salesman. Always very helpful. More

Very well explained on what my car needed done an cost. Explained in detail my options. Did not pressure me to do repairs. Unfortunately we did not fix the car. But I feel we were treated very well. Explained in detail my options. Did not pressure me to do repairs. Unfortunately we did not fix the car. But I feel we were treated very well. More

Excellent and very efficient service and customer care! The service will bring me back again! The service will bring me back again! More