Joe Machens Volkswagen - Service Center

Couldn’t help resolve my problem My car has had problems with the proper operation of it’s fuel door. During my last fill up, the fuel door actuator malfunctioned and the fuel door wo My car has had problems with the proper operation of it’s fuel door. During my last fill up, the fuel door actuator malfunctioned and the fuel door would not close. I brought the car in to have the fuel door looked at, but nothing abnormal could be found even after the technician tested the fuel door’s function multiple times. I know the fuel door does not function properly. It’s just a matter of time before it locks in the closed position and won’t re-open. The design of the fuel door is flawed, and should be corrected. I’ll be contacting VW N. America about it as well. The service staff did nothing wrong and were professional and polite with me, but the problem lies with the design, not the service. More

Satisfaction! From my calls to the dealership that occurred with Ryan and Sean, to my dealings with Don, the Service leader, to my dealings with the sales meeting From my calls to the dealership that occurred with Ryan and Sean, to my dealings with Don, the Service leader, to my dealings with the sales meeting that he set me up with, Sam, to my dealings with Barry, the sales leader, to my dealings with Anthony and finance, I was treated with integrity and respect. Every person I dealt with was genuine, and gave me a sense of trust in an industry where I sometimes find it hard to trust people. I am a resident of Illinois, into town just outside of Chicago, Though, Because of how I was treated, I would consider coming back to the dealership. The whole experience was a blessing, and I am thankful for it. More

Thank you Shawn! I took my Jetta in for service and Shawn was so helpful. He took care of everything and was so kind and professional. I will definitely return for ser I took my Jetta in for service and Shawn was so helpful. He took care of everything and was so kind and professional. I will definitely return for service in the future. More

Excellent! No complaints here! I walked in, greeted right away. They have me a loaner and off to work I went! Everything was just perfect! Thanks! No complaints here! I walked in, greeted right away. They have me a loaner and off to work I went! Everything was just perfect! Thanks! More

very helpful Shawn was very helpful for someone like me who knows nothing about cars. He walked me through exactly what was being done to my car and what I was pay Shawn was very helpful for someone like me who knows nothing about cars. He walked me through exactly what was being done to my car and what I was paying for. Will definitely be backer I see him next time I need work done. More

Doing good They work well with you. Service is fairly quick. Very very friendly and they do well explaining what’s going on and the recommendations on service or They work well with you. Service is fairly quick. Very very friendly and they do well explaining what’s going on and the recommendations on service or repair. There have been times I have had work done there and when they are supposed to do the car wash it has been a little rough. More

Recall information suggested a 3 hr turnaround, instead it was 7 hr. I was given a loaner car, Amanda kept me apprised of the status. It was confusing and information suggested a 3 hr turnaround, instead it was 7 hr. I was given a loaner car, Amanda kept me apprised of the status. It was confusing and frustrating that the time was so much different than I planned. More

I have had two visits, though I feel it was expensive Helpful and accommodating, customer service was stellar price was steep, though fixed the issues and was honest before making repairs, fixed all recal Helpful and accommodating, customer service was stellar price was steep, though fixed the issues and was honest before making repairs, fixed all recalls with no issues More

Hope you have all day Took them 3 mths to get a knob for my radio that took less then 5 mins to put on & then took them almost 3 hrs to change the oil. Took them 3 mths to get a knob for my radio that took less then 5 mins to put on & then took them almost 3 hrs to change the oil. More

Bad tire My Passat failed inspection due to a bulge in a tire. The tire was only two months old and the manufacturer initially refused to replace it. The servi My Passat failed inspection due to a bulge in a tire. The tire was only two months old and the manufacturer initially refused to replace it. The service department made *multiple* calls on my behalf and got me a new tire. More