Joe Machens Volkswagen - Service Center

Experience in service The team was very kind and helpful. The speed of getting things done seemed a bit slow. My problem that was supposed to be fixed but this will be the The team was very kind and helpful. The speed of getting things done seemed a bit slow. My problem that was supposed to be fixed but this will be the 3rd time the exact problem has been worked on. This time by the time we got home it was doing the same thing. Now we are going to have to drive 75 miles back to work on the car-taking another day off and the fact we are out of commission to one car is hard with a family of 6! The issue we are having is the same thing two other times and nobody seems to worry or not care that it’s a major issues for us especially since we don’t live right in town and that I have always felt the Volkswagen was a great vehicle but this is frustrating! More

Service Amazing people and service as always. Thanks for making my trip quick and easy. Great coffee and drinks/snacks to keep little ones entertained. Awesom Amazing people and service as always. Thanks for making my trip quick and easy. Great coffee and drinks/snacks to keep little ones entertained. Awesome! More

Excellent service Always feel the staff are doing a great job for me. The call with questions, communication is great! So appreciate the ride to work and back. They eve Always feel the staff are doing a great job for me. The call with questions, communication is great! So appreciate the ride to work and back. They even warmed my car yesterday! Thanks! More

Quick and great Took my Jetta in for a quick oil change/ check up! They were fast and thorough! We were in and out in an hour!! Thanks Took my Jetta in for a quick oil change/ check up! They were fast and thorough! We were in and out in an hour!! Thanks More

Engine light came on My engine light came on so I made an appointment. They fixed the problem in no time at all! It was all covered under warranty so I didn't have to pay My engine light came on so I made an appointment. They fixed the problem in no time at all! It was all covered under warranty so I didn't have to pay anything. I got the best guy around to work with Shawn Williams! More

Great Service!💯 I was there to get an oil change and my tires rotated. Everyone was very friendly and helpful. Good experience- I recommend this dealership for sales I was there to get an oil change and my tires rotated. Everyone was very friendly and helpful. Good experience- I recommend this dealership for sales and service More

Great experience We had our 2104 Jetta in for work due to misfiring and failure to drive at normal speed. This was covered with our extended warranty and the service a We had our 2104 Jetta in for work due to misfiring and failure to drive at normal speed. This was covered with our extended warranty and the service advisor took care enof everything for us. They had it diagnosed and fixed within one day! Great experience and communication from the service advisor! More

Recalled part replacement and maintenance Process was smooth and painless. Repairs were completed in a very timely manner, and service was handled smoothly and painlessly. All repaired parts w Process was smooth and painless. Repairs were completed in a very timely manner, and service was handled smoothly and painlessly. All repaired parts work as good as new. More

Title People were friendly and helpful. Mechanic is awesome at troubleshooting. I felt like I was listened to and my problems were thoroughly resolved. I People were friendly and helpful. Mechanic is awesome at troubleshooting. I felt like I was listened to and my problems were thoroughly resolved. I will definitely be back. More

Alignment Staff was very knowledgeable and explained all options to help fit by budget. The staff was sure to maintain contact with me before proceeding with re Staff was very knowledgeable and explained all options to help fit by budget. The staff was sure to maintain contact with me before proceeding with repairs and ensured I understood what everything meant. More