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Joe Machens Volkswagen - Service Center
Columbia, MO
1,157 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,157 Reviews of Joe Machens Volkswagen - Service Center
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May 02, 2023
Clean, staff was a pleasure to deal with, explained everything that was performed,...even took time to retrain me on my autostart so my wife would be happy!! Ha!!Had the service manager and technician everything that was performed,...even took time to retrain me on my autostart so my wife would be happy!! Ha!!Had the service manager and technician get right on it..( cause I'm an idiot)..Great service every time and I really do tell others. Now the sales staff... gotta stop right there or I'll not get a great deal on my next vehicle like my last one!! Ha!! More
by Boss
Verified Customer
April 28, 2023
Very good service kept me informed every step I couldn’t be happier took good care of us be happier took good care of us More
by dnstowing
Employees Worked With
April 28, 2023
Chris was friendly, receptive and efficient. He got me checked in and out thoroughly and quickly. He got me checked in and out thoroughly and quickly. More
by MaryC
Employees Worked With
April 25, 2023
She is amazing! She is the same way everytime you go into the shop!! Big smile and is very happy to help you anyway she can! She even put my carseat in the rental c She is the same way everytime you go into the shop!! Big smile and is very happy to help you anyway she can! She even put my carseat in the rental car for me without asking! She always called me with updates on the work of my car! She is an amazing employee I really enjoyed working with her and Amanda is also an amazing employee you can alway see their minds thinking to solve the problem they make a great team together ! Thanks for your help with my car!!! More
by Deborajohnson
April 22, 2023
Service department great. Over the phone order, not great. Sale team good, but some are not good. Over the phone order, not great. Sale team good, but some are not good. More
by ANDYCHAU55
April 20, 2023
Had a recall done, thought the facility and service were excellent. Would be willing to use them for regular service if necessary. excellent. Would be willing to use them for regular service if necessary. More
by Durick24
Employees Worked With
April 16, 2023
Honest fair and competitive pricing. Now to fill in the last 15 word minimum done Now to fill in the last 15 word minimum done More
by Quentindelp
April 15, 2023
My first ever experience with Volkswagen in Columbia and I couldn’t be happier. I’ve had GM vehicles serviced at dealers for years and never had such prompt and friendly service. Making an appointment was I couldn’t be happier. I’ve had GM vehicles serviced at dealers for years and never had such prompt and friendly service. Making an appointment was also very easy! More
by scomitchm
Employees Worked With
Autum Hall
April 14, 2023
This was my first time at this dealership and i was impressed with the customer waiting area. Was not aware that they would send you a text to approve things, was glad i had my phone on me. impressed with the customer waiting area. Was not aware that they would send you a text to approve things, was glad i had my phone on me. More
by Pyops
Employees Worked With
