Joe Machens Volkswagen - Service Center

Bought a new atlas from them earlier this year. Took back at 12,000 + or - for multiple oil leaks aa recall, and front tires wearing unevenly. Dealer repaired oil leaks (time will tell) and then Took back at 12,000 + or - for multiple oil leaks aa recall, and front tires wearing unevenly. Dealer repaired oil leaks (time will tell) and then charged $385 labor for the alignment. First of all should have been free. Called around locally and alignments go for $90 to $125. What a rip off. More

Buying our TDI Passat was very easy and professional. Maintenance is easy to schedule and any issues are corrected by the dealership. Maintenance is easy to schedule and any issues are corrected by the dealership. More

Joe Machens vw in Columbia, MO is the best place to get your oil changed especially if you own a volkswagon!! it's also the best place for mechanical work or maintenance on your vw also!! it was a little your oil changed especially if you own a volkswagon!! it's also the best place for mechanical work or maintenance on your vw also!! it was a little bit expensive without a warranty, but it's reasonable in cost and they do an excellent job fixing your car. Employees were kind and friendly. there's amenities like free car wash, shuttle bus, sodas, cappuccino,(French vanilla is my favorite!), chips, and you can even sit on a comfortable chair and watch TV or look at magazines!! Their oil change is more high quality than most other places especially if you own a vw and the oil change usually lasts longer, but I will spend a little extra for better performance oil and oil filter that lasts longer and is better for your engine!! Joe Machens vw in Columbia, MO is my first choice to consider when getting my oil changed and service on my vw and I highly recommend this dealership over any other in Mid-Missouri!! I just wished they still made vw Jettas with diesel engines turbo because they are nice to have and are really solid like. you don't have to wait too long to get your car serviced. it's not too crowded. they usually have the parts for your car.(if not, they can order them). you can even check on the status of your automobile on your smartphone!! they will send you a text and you just click the link and there it is!! everything went smoothly, no complaints, it might be a little pricey, but overall it's worth it!! they are honest. no gimmicks. they keep you posted on how much it's going to cost and make sure they get your consent to do the services before they provide them. excellent communications!! excellent dealership!! I highly recommend people to get their Volkswagens serviced at this place!! they do an outstanding job!! More

They’ve done a lot I’ve worked for my little Volkswagen. It runs great. Gotten a few extras on it and it’s always been perfect. It runs great. Gotten a few extras on it and it’s always been perfect. More

work was done in a timely manner and was fairly priced. Will be back for all routine maintenance. Will be back for all routine maintenance. More

Straightforward customer care. Please ditch the automated phone system. People want to talk to people. They want care. A computer phone system is not this. Cheers Please ditch the automated phone system. People want to talk to people. They want care. A computer phone system is not this. Cheers More

Quick and easy experience Car was in and out and price was fair Service was friendly was fair Service was friendly More

Great service from Volkswagen as always. Timely, fair pricing, friendly advisors, techs, managers, and parts professionals. Timely, fair pricing, friendly advisors, techs, managers, and parts professionals. More

Very curious friendly very helpful knowledgeable gets things done in a timely fashion good entertainment and free refreshments things done in a timely fashion good entertainment and free refreshments More

Chris was a true professional who helped me navigate a tough situation with my daughter living in Columbia and me living in Florida. I would recommend this dealership to anyone for fairness, professionali tough situation with my daughter living in Columbia and me living in Florida. I would recommend this dealership to anyone for fairness, professionalism, and doing the right thing to help a potential customer. Thank you Chris! More