Joe Machens Volkswagen - Service Center

Disappointed that it took so long and not being reached out to to explain why. out to to explain why. More

Spent way longer than I was suppose to. And had to come back the next day because the tech didn't follow the step by step instructions for the programming of the infotainment center module. And had to come back the next day because the tech didn't follow the step by step instructions for the programming of the infotainment center module. And had a dent above my radio which wasn't there before. Which I knew they would deny that. But I don’t put anything on my dash. They also have the nerve to tell me my front bumper needs to be fixed because there’s no license plate but there’s holes there. When I bought the vehicle I told them not to put holes in the front bumper and they did it anyway. I put the bracket on the back. When I took it for the ceramic coating they took it upon theirselves to take the bracket from the back and drill more holes in the front bumper. I’ve had nothing but problems with this service department. I started going else where. Thought I would give them another chance because they are now closer. I will be driving the extra hour and a half to the next VW dealer. More

Great dealership! My favorite dealership of Machens is Volkswagon. No run around and great support after purchase. My favorite dealership of Machens is Volkswagon. No run around and great support after purchase. More

Every part of my interaction from start to finish was exceptional Amanda is professional, knowledgeable and goes above and beyond and so do the mechanics! Top notch shop! exceptional Amanda is professional, knowledgeable and goes above and beyond and so do the mechanics! Top notch shop! More

They were so nice and accommodating while I waited for them to service my car and take care of a recall. They told me an hour and it was finished in an hour. them to service my car and take care of a recall. They told me an hour and it was finished in an hour. More

Older car with oil issues Very helpful in all ways Didn’t try to over sell Didn’t try to over sell More

I tried scheduling online for the first time and everything went very smoothly. My advisor was very helpful and knowledgeable. Service was quick as well. Great visit. Would recommend 💯%. everything went very smoothly. My advisor was very helpful and knowledgeable. Service was quick as well. Great visit. Would recommend 💯%. More

The people who are working there at Joe Mockin’s are amazing. They are very efficient knowledgeable, friendly courteous, helpful. They make going in for service a joy, not a dread. amazing. They are very efficient knowledgeable, friendly courteous, helpful. They make going in for service a joy, not a dread. More

Dealership has had my car since January 29. It is March 7. I have paid them $3800 and will have to pay them almost $1500 more when they finally get around to fixing it. I drive a 2024 atlas cro It is March 7. I have paid them $3800 and will have to pay them almost $1500 more when they finally get around to fixing it. I drive a 2024 atlas cross sport R line. Communication is terrible, and they will hang up on you if you question them too much. Do your research before buying a VW. They are known for oil leaks. Avoid VW and this dealership altogether. More