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Joe Machens Toyota - Service Center
Columbia, MO
577 Reviews
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577 Reviews of Joe Machens Toyota - Service Center
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August 11, 2014
car STOLEN from dealership lot while being serviced My car was stolen from this lot on May 2014. Legally, the dealership is not responsible for this occuring (as you do sign a document when you leave My car was stolen from this lot on May 2014. Legally, the dealership is not responsible for this occuring (as you do sign a document when you leave your car there stating: if your vehicle is "lost or damaged" they are not liable), which is understandable to some degree. That being said, however: 1) They parked my car where they did not have any cameras so police had nothing to work on. 2) They left the door unlocked while being parked in this area that did not have any surveillance. 3) The management there was not accommodating at all. I had to literally argue/yell/debate and repeatedly express my hardship with my newfound lack of transportation in order to convince them I needed to hold their loaner car while my insurance resolved my stolen vehicle claim. After many stressful phone calls during work and emails, I was able to obtain this accommodation. Unfortunately, my story doesn't end here: After closing out my claim from my insurance. I returned their car, which they reulctantly loaned to me, 4) Management claimed that there was hail damage to the car that was not there when I was given the loaner car. They told me that they would be contacting my insurance company to get the money and that was that. They never gave me a walk-through prior to handing the keys to the loaner car to me. Instead- they handed me a document and had me sign at the highlighted areas. Of the signatures/initials, one stated the car was in perfect condition. I do accept fault in not reading it all prior to signing, but one would think a respectable company would at least offer a walk-through or describe the contents of a document. If I would've accepted their explanation, they would've been able to skim out more money from me and my insurance company. (Imagine a surgeon saying he took your kidneys out when you signed for a nose job without any explanation of why he never explained the need to remove your kidneys). It's not acceptable here- and it shouldnt be acceptable anywhere else. True: There was hail damage to the car, but it did not happen while the car was in my possession. After demanding they look into it further, after refusing to leave without a reasonable explanation, and after proving to them that there was no hail storm while the car was in my possession, they THEN decided to look at their "other list" and determined the car already had hail damage. As a doctor at the University hospital, I find this shockingly unacceptable and disgraceful. More
by Sanjay Konakondla
December 11, 2013
I would like to thank Jim and Joe for the excellent customer service. I have a 2010 Tundra and had managed to break off a windshield wiper as it was stuck in the ice on the windshield. I stopped by a customer service. I have a 2010 Tundra and had managed to break off a windshield wiper as it was stuck in the ice on the windshield. I stopped by a local O'Reillys store to replace both wipers and after much struggle they could not get the pieces of the old wiper out of the wiper arm. Luckily I had stopped at the O'Reillys on Paris Rd so within a few minutes I was at the Service Center. I wasn't real sure what to expect as it was a few minutes after 5 but Jim came out to assist. He searched for any mechanics that may be still there and that turned out negative. Then Joe came along. He had dropped off a vehicle in the service bay and saw the trouble that Jim was having and offered his assistance. I want to thank them both for their assistance and wonderful customer service. More
by Cathy1957
Employees Worked With
Joe Day, Jim Sublett
November 20, 2013
I bought 2009 Camary here From John as was very satisfied with the experience . Also Mr. Boyer was very helpful in finding a car for my daughter 2010 corolla. I will definitely being doing more business in t with the experience . Also Mr. Boyer was very helpful in finding a car for my daughter 2010 corolla. I will definitely being doing more business in the future with this dealership and Mr. Boyer More
by JJ24t
Employees Worked With
John Boyer
September 12, 2013
Love working with everyone there. From the purchasing of 4 New vehicles from them to every service scheduled or not is always very pleasant! The ladies in the waiting and check out area are the best!! Ad 4 New vehicles from them to every service scheduled or not is always very pleasant! The ladies in the waiting and check out area are the best!! Adam Kinser/Owner ServiceMaster of Columbia 573~443~ 8383 More
by akinser
Employees Worked With
Paula, Jim, Doug, Kevin, Thad...everyone is always awesome!, Jim Sasser, Jim Sublett
August 17, 2013
While traveling down I-70, with my family on the way to Tenn, on a Friday at 3:00pm, my check engine light came on. We had to be in Henderson by Saturday morning to deliver my daughter to her college. We w Tenn, on a Friday at 3:00pm, my check engine light came on. We had to be in Henderson by Saturday morning to deliver my daughter to her college. We went on line to to find a dealer near our location. Joe Machens Toyota was 9 miles ahead. We exited off and drove right to the service bay. Scott listened to my story and asked me to pull right in. He had a tech pull the code. It was a sensor code and thought to be a nuisance trip. He reset it and we were leaving in 15 minutes time. I thought I would be waiting hours. He did not even charge me. I tried to tip him and he would not take one Thanks so much Scott. I was thankful and so impressed. I wish my dealership at home was as service oriented. Made a big impression. More
by Wyvan
September 22, 2011
I have received great customer service from my dealer. I needed two new tires and even though I showed up late afternoon on a Friday, they were able to get me worked in. It's great to know they will go out needed two new tires and even though I showed up late afternoon on a Friday, they were able to get me worked in. It's great to know they will go out of their way to give me a safe trip. It rained cats and dogs over the weekend and I was very thankful to know I had new tires. More
by Hawkinsa18
Employees Worked With
Warren Byington
September 21, 2011
Bought a couple of new vehicles from Gary Willis. I like Bought a couple of new vehicles from Gary Willis. I like the service department and the vehicle is ready as promised. I highly recommend this dealer Bought a couple of new vehicles from Gary Willis. I like the service department and the vehicle is ready as promised. I highly recommend this dealership. More
by littlejim
Employees Worked With
Gary Willis
