Joe Machens Toyota - Service Center

Excellent service enter Best customer service and willingness to work with the client. Service manager was excellent to work with and met all of my needs. Everyone I worked w Best customer service and willingness to work with the client. Service manager was excellent to work with and met all of my needs. Everyone I worked with yesterday was friendly and very nice to work with. More

Best service to-date Just this week I took my vehicle to the service department for an oil change, tire rotation and inspection. For the first time, someone met me when I Just this week I took my vehicle to the service department for an oil change, tire rotation and inspection. For the first time, someone met me when I pulled into the deck with an iPad in-hand and got me checked in. This made it easy, painless and quick. This is the first time that has ever happened. I hope this is something they continue. I also have had several issues with my Toyota Sienna that is less than a year old. I have not been overly impressed with their (service dept.) ability to identify and fix the problem. Often, we have had to do this for them and even then, it doesn’t get fixed correctly. But overall, they are eager to help and fix the issue! More

Service Dept The service at Machens Toyota is great. They always let me know what service needs to be done to my vehicle. If I am not able to get it done at that t The service at Machens Toyota is great. They always let me know what service needs to be done to my vehicle. If I am not able to get it done at that time they simply just put it in the computer that we talked about what needs to be done and when I can do it then they'll fit me in. I've always had excellent service with them no haggling whatsoever and I would recommend Machens Toyota to everyone. More

Great experience! Very pleasant professional service. Appointment was made when requested, and completed in a timely Fashion. The 2 year free mainetance is greatly Very pleasant professional service. Appointment was made when requested, and completed in a timely Fashion. The 2 year free mainetance is greatly appreciated. Thank you. More

Miscommunication My wife brought our car in for service. She turned our car over to the service representative. She explained that she is waiting for the car. Two hour My wife brought our car in for service. She turned our car over to the service representative. She explained that she is waiting for the car. Two hours later, she noticed that other people who had come after her, had already picked their cars up and left. She walked to the service garage where she had dropped off the car, and our car was indeed there. She asked one of the other service representatives if our car was done, because she had not received a call. The service representative gave here the keys to our car, but told her that there was no paperwork. She left with our car. I later received an email message that our car was ready for pickup, that the service was done. However, the car was in my driveway. I still have received no paperwork about what was done. More

Very good experience! Did a oil change, tire rotation and tire repair. the service assistance manger is very polite, informative and neat. the only thing is that waiting ti Did a oil change, tire rotation and tire repair. the service assistance manger is very polite, informative and neat. the only thing is that waiting time is a longer than expected. More

Great Service! Timely, polite, and reasonably priced visit. Personnel is exceptional to work with. I also love my Toyota Camry. I have had absolutely no issues with Timely, polite, and reasonably priced visit. Personnel is exceptional to work with. I also love my Toyota Camry. I have had absolutely no issues with it, and it has 75,000 miles. More

Another excellent experience Dom did an excellent job helping with all of my needs. He was helpful in finding tires that were right and for the best price for my vehicle. He also Dom did an excellent job helping with all of my needs. He was helpful in finding tires that were right and for the best price for my vehicle. He also helped me get the $50 rebate! More

Great Service Allen Ricker is a great mechanics. Great service provided. Allen provides fantastic review of my Highlander and service. Allen Ricker has serviced Allen Ricker is a great mechanics. Great service provided. Allen provides fantastic review of my Highlander and service. Allen Ricker has serviced my Highlander since 2003. More

Excellent customer service I had a very good customer service experience. Terry Pruett was very helpful and through in explaining things. Previous times I had excellent custome I had a very good customer service experience. Terry Pruett was very helpful and through in explaining things. Previous times I had excellent customer service experience with Matthew and other folks. More