Joe Machens Toyota - Service Center

Honest Guys ! My service writer Clay went out if his way to explain what my truck needed and kept me updated on its progress. He originally thought I may need a new My service writer Clay went out if his way to explain what my truck needed and kept me updated on its progress. He originally thought I may need a new clutch but later called and told me that isolated the noise to a different item, that saved me hundreds ! Great to find upfront and honest guys ! More

In and out Terry was thorough in checking Service Bulletins and recalls at ck in. He had the service technician ck out a tire we were concerned about. Thorough p Terry was thorough in checking Service Bulletins and recalls at ck in. He had the service technician ck out a tire we were concerned about. Thorough post-service explanations and next appt made. More

Very good Customer service very good, respectful, high quality and with quick response. Explained report well, offered to make and did make a future maintenan Customer service very good, respectful, high quality and with quick response. Explained report well, offered to make and did make a future maintenance appt. High quality service. More

Disappointed if this is now Toyota 40,000 mi and Camry making a racket. Very disappointed that service staff said this was normal, they are seeing it a lot, and too bad. We have had 5 T 40,000 mi and Camry making a racket. Very disappointed that service staff said this was normal, they are seeing it a lot, and too bad. We have had 5 Toyotas and this is not what we expect or accept. if this is the new normal, Subaru or Hundai will have our next 5 purchases. Should not have had to argue for a large clank to be covered and fixed. More

Recall Seinna The van door recall was serviced quickly and efficiently. Side door was also adjusted at a reasonable, fair cost. Service rep Corey was very helpful The van door recall was serviced quickly and efficiently. Side door was also adjusted at a reasonable, fair cost. Service rep Corey was very helpful and friendly. More

Long wait for simple task Came in for a safety inspection and it took 1.5 hours. Jacqueline wasn’t very friendly. My appointment time was no longer saved in the system even tho Came in for a safety inspection and it took 1.5 hours. Jacqueline wasn’t very friendly. My appointment time was no longer saved in the system even though I scheduled a few days prior. Safety inspection failed, requiring 2 fixes equaling $2,200. I got a quote for the same work and it was under $600 elsewhere. This is the third time I’ve had less than friendly service manager and had long wait times to complete service. I will not be having service done here again, unless it requires a recall fix. Also, Richard, the shuttle driver, tried selling me on getting car detailing done by the employees on their lunch hour for $30... paid directly to them. Anyways, good luck with overpriced service, poor customer service and a shadow car detailing business under the table. Thanks, Stephen More

Oil change/30,000 mile check Called to request appointment. Made to feel any time was fine. Courteous staff, explained my needs well. Very nice experience. Felt appreciated and we Called to request appointment. Made to feel any time was fine. Courteous staff, explained my needs well. Very nice experience. Felt appreciated and welcome. Waiting area is quite nice. All is clean and comfortable. Didn't realize there was shuttle service but that's a nice touch. More

Quality service The visit was a success. The team was friendly, and communicated details about my service plan clearly. I didn’t even ask about the status of my plan, The visit was a success. The team was friendly, and communicated details about my service plan clearly. I didn’t even ask about the status of my plan, but the service associate took it upon herself to inform me that it was expiring soon and informed me of my options. More

Fabulous Paula Ortiz is absolutely fabulous! Very professional, informative and always takes time to answer my questions. She is always friendly and honest. I Paula Ortiz is absolutely fabulous! Very professional, informative and always takes time to answer my questions. She is always friendly and honest. I highly recommend her. More

A few glitches I went in for an oil change and tire rotation. Ended up with recall and warranty work done as well. A lot of confusion about the bill. As I had purcha I went in for an oil change and tire rotation. Ended up with recall and warranty work done as well. A lot of confusion about the bill. As I had purchased he tires there, my only charge should have been the oil.... and they forgot to reset all my warnings for service needed and tire pressure. I had to make a return trip for that... More