Joe Machens Toyota - Service Center

Wasn’t looking for a new car We came to the dealership for an oil change on our 2011 Prius, and walked out with a 2017 pre-owned Prius with only 13,600 miles! All because my hus We came to the dealership for an oil change on our 2011 Prius, and walked out with a 2017 pre-owned Prius with only 13,600 miles! All because my husband drove through the lot before our appointment. Shawn was great, and guided us gently and without pressure. That’s tops in my book. Thank you, Shawn! More

Not worth the time Service takes way too long, is expensive, and they try to sell you things you don’t really need. Even with an appointment it will take minimum two hou Service takes way too long, is expensive, and they try to sell you things you don’t really need. Even with an appointment it will take minimum two hours for a routine checkup. “Coupons” not worth anything. Had “up to $100 on parts and service” coupon and saved like $10 on a $120 bill. And the reason it was $120 was they sold me an air conditioning service when they told me it was a fluid top off. More

Oil Change Went in for oil change. Always professional. Informed of upcoming issue with breaks that could be a safety matter, but did not try to push, only reco Went in for oil change. Always professional. Informed of upcoming issue with breaks that could be a safety matter, but did not try to push, only recommend. More

Excellent Very informative, minimal wait time, friendly staff, tasty snacks. The fact that I was able to bring my truck in at 7:15 in the morning was also very Very informative, minimal wait time, friendly staff, tasty snacks. The fact that I was able to bring my truck in at 7:15 in the morning was also very convenient More

Routine service Looked for deals on price of new tires, installation, and balancing. Also looked up replacement costs for other parts and gave me some options to look Looked for deals on price of new tires, installation, and balancing. Also looked up replacement costs for other parts and gave me some options to look at. I don't like the 25 word minimum on this survey. More

Provided additional work without additional cost I had a quote for a repair calling only for the replacement of 1 part. However, once the technician replaced the part, it was found another part was n I had a quote for a repair calling only for the replacement of 1 part. However, once the technician replaced the part, it was found another part was needed to regain complete functionality and get the repair done correctly. Since the additional part was only $25, Dominique went ahead and ordered it for me and called to let me know. He informed me I could bring the vehicle back in and complete the repair with no additional labor cost. I felt this was more than fair and Dominique was great to work with More

Routine service Corey was great! He was knowledgeable and directed me towards the service that was needed for the day. Avoiding unnecessary service, he outlined the Corey was great! He was knowledgeable and directed me towards the service that was needed for the day. Avoiding unnecessary service, he outlined the upcoming service to keep my vehicle in tip top condition. I would most definitely come back just because of Corey. More

Very good I was helped promptly. The service was explained thoroughly. Paula was kind. She was also knowledgeable and relatable. I feel like I was treated ve I was helped promptly. The service was explained thoroughly. Paula was kind. She was also knowledgeable and relatable. I feel like I was treated very well. More

90000 mile tune up Wonderful as always. Terry Pruitt was great- he’s helped me many times! Service great! Quick, easy, quality service! They explain everything well! Exc Wonderful as always. Terry Pruitt was great- he’s helped me many times! Service great! Quick, easy, quality service! They explain everything well! Excellent rating! More

Good experience Great facility. My only issue was I was told it would take about an hour and fifteen minutes and it ended up taking about two hours and fifteen minute Great facility. My only issue was I was told it would take about an hour and fifteen minutes and it ended up taking about two hours and fifteen minutes. My three year old was way over being there by then. More