Joe Machens Toyota - Service Center

Kind and courteous There was a very comfortable waiting room while my vehicle was serviced related to brakes and recall issues. When determined that the truck would not There was a very comfortable waiting room while my vehicle was serviced related to brakes and recall issues. When determined that the truck would not be ready until the next day, Mr. Pruett arranged for me to take home a new rental without hesitation. He was very kind and courteous. More

Great Service Joe Machens Toyota always deliver on high quality service! Terry was very helpful and thorough making sure all points were covered while my car got it Joe Machens Toyota always deliver on high quality service! Terry was very helpful and thorough making sure all points were covered while my car got its oil changed. Great Job! More

Concerned resolves Courteous staff addressed concerns. I appreciate Dominique, Danny and the nice mechanic (name?) who helped me! Very friendly and professional!! Thank Courteous staff addressed concerns. I appreciate Dominique, Danny and the nice mechanic (name?) who helped me! Very friendly and professional!! Thank you so very much! More

Part replacement Efficiency, is the best description of the service received. Well-informed during service and felt assured repair was completed properly. Always leav Efficiency, is the best description of the service received. Well-informed during service and felt assured repair was completed properly. Always leave dealership feeling confident. More

Great job! Efficient, knowledgeable, considerate, pleasant to deal with. Needs met quickly. Service person, Terry, was most congenial and so kind and went out o Efficient, knowledgeable, considerate, pleasant to deal with. Needs met quickly. Service person, Terry, was most congenial and so kind and went out of his way to be helpful. More

Service and parts. Service at the dealership is always prompt and employees are very courteous. The vehicle I currently own was purchased at this dealership and I have a Service at the dealership is always prompt and employees are very courteous. The vehicle I currently own was purchased at this dealership and I have a family member who has recently purchased 2 vehicles here as well. More

Camry Service Thank you so much for such excellent service. The waiting room is relaxing, and the staff are very friendly. I will be sure and return for future serv Thank you so much for such excellent service. The waiting room is relaxing, and the staff are very friendly. I will be sure and return for future service needs. More

Terry handled my request for an appointment promptly. My son and I have Highlanders and both are very happy with the service provided. Terry is most courteous and explains everything. I will return in 5,0 My son and I have Highlanders and both are very happy with the service provided. Terry is most courteous and explains everything. I will return in 5,000 miles or 6 months. More

Good experience with Service but body shop needs to improve My 2015 Prius was in the Service Dept because I hit a deer & it required bodywork. I took it to Machens body shop. They completed the bodywork & thoug My 2015 Prius was in the Service Dept because I hit a deer & it required bodywork. I took it to Machens body shop. They completed the bodywork & thought they had the other issues (electronic, throwing error codes, warning lights on dash etc) corrected so I picked up my car & had only driven it 2 miles or less when I saw it doing the same as when I brought it in for the bodywork (intermittent overheat light on dash, cabin fan blowing high while setting on auto with no heat being sent into cabin - light on dash stayed on for short time then went out & repeated this until it began blinking like a turn light does when you engage it & then it went off & the check engine light came on and stayed on). Anyway, I took it back to the body shop & explained it was doing the same as when I brought it in. They played with it some & then thought one of the water pumps was making a strange noise so they sent it over to the Service Department (where it should have gone the first time to determine the weird behavior with the warning lights, fan etc). They promptly said the water pump had to be replaced, then ran everything on the computer & it checked out just fine. Picked up the car for the 2nd time and it's running perfectly just as it has since we bought it new until we hit that deer about 3 weeks ago. So, Service handled things well, but the body shop sometimes has a problem really listening to what you tell them when you bring a car in and then following up properly on what they've been told. More