Joe Machens Toyota - Service Center

Went for oil and filter change Terry Pruett has been very helpful whenever I took my car for servicing, and this time was no exception, I have found, Terry is a personable employee Terry Pruett has been very helpful whenever I took my car for servicing, and this time was no exception, I have found, Terry is a personable employee who always looks after his customers interests. More

Tire time Had to have new tires and after everything else was done, I just remembered that I needed an inspection. Terry called back to service and about 15 min Had to have new tires and after everything else was done, I just remembered that I needed an inspection. Terry called back to service and about 15 minutes later we were on our way More

Thanks for the extra trip The day after my service visit, I locked my fob inside the car. I really wanted to blame on the work done. But I found out it really was my fault, in The day after my service visit, I locked my fob inside the car. I really wanted to blame on the work done. But I found out it really was my fault, in the end. The shuttle guys, Dave and Richard, totally SAVED me! More

Awesome! I had a lot of work that needed to be done and he was amazing with customer service. He updated me on my car and other services that were available I had a lot of work that needed to be done and he was amazing with customer service. He updated me on my car and other services that were available More

Good, but wait time was a little bit too long This is the first service for a new vehicle. It took 1.5 hour for just tire rotation and multiple points inspection. It seems to me a little bit too l This is the first service for a new vehicle. It took 1.5 hour for just tire rotation and multiple points inspection. It seems to me a little bit too long. More

What happened to customer service?? I have purchased 5new Toyotas since 1992 from Machens Toyota. Up until I purchased my last Toyota Highlander in 2013 I would have given this dealersh I have purchased 5new Toyotas since 1992 from Machens Toyota. Up until I purchased my last Toyota Highlander in 2013 I would have given this dealership 5 stars. At one time we had 3 Highlanders in our family. All was good. Sometime between 2013 and 2015the dealership sold to a conglomerate out of Arkansas. I immediately noticed a difference in the way I was treated on the first visit. First I noticed that almost all of the service advisors I knew were gone. The salesman that I purchased the car from used to stop by and visit with me as I waited for my car to be serviced. He disappeared soon after as well. I would call the new service advisors as surly at best and it was obvious that they have been ordered to sell parts whether you need them or not. They assume you are ignorant of car maintenance. I complained but NOONE from Machens ever called to explain themselves. Customer Service does not exist. Bottom line they know I am right. I took my car to Jefferson City to another Toyota dealer and found what I was looking for. Old fashioned small town courtesy and HONESTY. I removed any sign from my car that advertised for Machens, as I am embarrassed for anyone to know that I bought it there. I or any member of my family will will never buy from Machens again. Buyer be ware! More

Economical service on a reliable 2001 Camry. Clean shop. Reliable and knowledgeable staff. Original parts. Short wait time. Courtesy. Good location, parking and layout. In the past, staff has dir Clean shop. Reliable and knowledgeable staff. Original parts. Short wait time. Courtesy. Good location, parking and layout. In the past, staff has directed me to reliable shops when service and parts are not affordable. More

Friendly thorough attentive We have been with Machens since we moved here in 1981. Over the years there has been positive improvement in the services. I have noticed a focus on p We have been with Machens since we moved here in 1981. Over the years there has been positive improvement in the services. I have noticed a focus on people and being helpful. As a female, I have had experiences in other dealerships that were not positive. I appreciate the attentive family-like personal costumer service that is apparent every time I go for a car checkup or questions or purchase a car. More

Great Service Clay greeted me when I pulled in for my appointment. He took good care of both my vehicle and me. Vehicle was serviced in the time he told me it would Clay greeted me when I pulled in for my appointment. He took good care of both my vehicle and me. Vehicle was serviced in the time he told me it would take which was about 30 minutes. Additionally waiting there is pretty nice. TVs, fairly comfy chairs and snacks. More

Very good and professional service center We buy our cars for years here, amazing service and quality. Never had any complaints. Services on our cars are always done in less then an hour and a We buy our cars for years here, amazing service and quality. Never had any complaints. Services on our cars are always done in less then an hour and always done well, they take the time to explain what is done on the car as well. More