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Joe Machens Toyota - Service Center

Columbia, MO

4.5
577 Reviews

577 Reviews of Joe Machens Toyota - Service Center

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May 04, 2018

45000 Maintenance Terry Pruitt, my representative at Toyota was extremely helpful and was able to isolate a perceived problem during my check-in and determined there wa More

by DARYL_SAUNDERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pruett
May 04, 2018 -

Joe Machens Toyota responded

Daryl, thank you for the positive feedback! We are happy to hear you had an overall great experience with us and that Terry was able to help you throughout the process. We appreciate you and your business!

May 04, 2018

Good service Even though I was only having a multipoint inspection my visit seemed professional. They even washed my car, all for free. Restroom was clean and wait More

by DHUFFINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Lee
May 04, 2018 -

Joe Machens Toyota responded

We are happy to hear you had a great experience with us! We appreciate you and your positive feedback! Thank you for your business!

May 03, 2018

Service Center I had a part that was recalled, they got it ordered, kept in touch for when it would be in. Once they received the part, they called and got me right More

by k.althage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominique Warrick, Randy Oliver
May 03, 2018 -

Joe Machens Toyota responded

Thanks for the positive feedback! We are glad to hear you had an overall excellent experience with us while getting your recall taken care of! We appreciate you and your business!

May 03, 2018

My service experience could use a little improvement When the service sticker was taken off of my car, sticker residue was left behind. Also a interior part of my car was not placed back when my car was More

by Kyliedickerson96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
May 03, 2018 -

Joe Machens Toyota responded

Kylie, thank you for your honest feedback! We sincerely apologize for your service experience. We will forward your review to our management team, as we do strive for quality customer service. We do appreciate you and your business!

May 03, 2018

Camry servicing Prompt and helpful advice. Pleasant people, very helpful drivers to and from the garage. Waiting area is nice. There is no pressure to do anything exc More

by JOHNSONRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
May 03, 2018 -

Joe Machens Toyota responded

Thank you so much for the great review! We do appreciate your positive feedback and glad to know you had an overall excellent experience with us! Thank you for your business!

May 02, 2018

Thorough & happily done. Regular maintenance on older Sienna. Pleasant couple hrs wait, now confident all is well for another long trip. Like the color coded evaluation of wha More

by DA67890
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saif Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Pruett, Brian Bailey
May 02, 2018

10,000 mile service new highlander Arrived and was promply greeted. Picked up luggage rack at parts, scheduled service was completed in less than 1 hour. Frendly and fast service. Thank More

by TheBONNOTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pruett
May 02, 2018 -

Joe Machens Toyota responded

Thank you for the positive feedback! We are happy to hear you had great service during your visit with us! We appreciate you and your business!

May 01, 2018

Brought car in for sixth months checkup. Everything went well. My car was taken in the shop right after I left it. Waiting area was very nice with snacks and refreshments. Car was washed a More

by Stan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2018 -

Joe Machens Toyota responded

Stan, thank you for the positive feedback! We are happy to know you had a great experience with us! We appreciate you and your business!

April 29, 2018

Tundra oil change i have been coming to Joe Machens Toyota for over 20 years. Service is always prompt and reasonable.. I have bought 4 cars from them and have had th More

by tgrjgarb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Stottlemyre
Apr 30, 2018 -

Joe Machens Toyota responded

Thank you for the positive feedback! We are happy to hear that after 20 years, you still have excellent service from us! We appreciate you being a loyal customer and all your business! Thank you!

April 29, 2018

Usual great visit. All went well. My wait was an acceptable amount of time. Terry explained things to me.. Always enjoy your snacks. Helps the time to pass by more quic More

by BARBTEACHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pruett
Apr 30, 2018 -

Joe Machens Toyota responded

We are happy to hear your visit went well with us! We appreciate your positive feedback and your business! Thank you!

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