Back

Joe Machens Toyota - Service Center

Columbia, MO

4.5
577 Reviews

577 Reviews of Joe Machens Toyota - Service Center

Sort by
May 11, 2018

Service appt. I was able to schedule a routine service call same day. The service rep was friendly and efficient. I waited for my vehicle less than an hour which wa More

by PATTYLM1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pruett
May 11, 2018 -

Joe Machens Toyota responded

Thank you for the great feedback, Patty! We appreciate you and your business! We are glad to know you had an overall excellent service experience with us! Thanks again!

May 11, 2018

Thanks a lot! My car is better than before!! His explanation is easy and kind. He gave me all Services that I want. Thanks you so much. See you next! More

by nah42195
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominique Warrick
May 11, 2018 -

Joe Machens Toyota responded

Thank you so much for the positive feedback! We are happy to know Dominique was able to help you and made sure you had a great experience with us! We appreciate you and your business!

May 11, 2018

Didn’t even charge us We had no idea that changing the battery in our Sienna would completely throw off the driver’s door window controls. We couldn’t pinpoint exactly when More

by AOK802
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pruett
May 14, 2018 -

Joe Machens Toyota responded

Thank you for the positive feedback! We are happy to hear you had great experience with us! We appreciate you and your business!

May 10, 2018

Excellent service. Went in for routine service. People were courteous and work was completed very quickly. Answered all questions and left me feeling comfortable. Best e More

by glascockm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Oliver
May 11, 2018 -

Joe Machens Toyota responded

We are so glad to know you had excellent service from us and a great experience! We appreciate you and your business! Thank you for the positive feedback!

May 10, 2018

great experience!! i would highly recomend the service dept. everyone is friendly and makes you feel very welcome not like a bother. being a widow this treatment is so m More

by joyceejacobs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Hovis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Oliver
May 11, 2018 -

Joe Machens Toyota responded

Thank you so much for your positive feedback! We love hearing you had a great experience with us! We appreciate you and your business!

May 09, 2018

Service Appt Didn’t need something replaced that I thought I did. Although I an confused because my last service appt the advisor told me that I should consider ch More

by ADZIERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Clay
May 09, 2018 -

Joe Machens Toyota responded

Thank you for the positive feedback! We are happy to know you had an overall excellent experience with us! We appreciate you and your business!

May 09, 2018

Great experience Great communication from Matthew. It was quick and easy. I didn't even have time to get bored in the waiting area. Thanks for the free car wash! More

by yoginiluna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
May 10, 2018 -

Joe Machens Toyota responded

Thanks for the great feedback! We are glad to hear you had a positive experience with us while getting your vehicle serviced! We appreciate you and your business!

May 08, 2018

They are wonderful Everything they do is top notch. We couldn’t be more pleased. The waiting area is very comfortable and even has complimentary snacks and drinks. More

by DARLENE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pruett, Justin Brown
May 08, 2018 -

Joe Machens Toyota responded

Darlene, thank you for the great feedback! We are happy to hear everything is top-notch, making your experience a great one! We appreciate you and your business!

May 07, 2018

Not a good experience It took 3 hours for an oil change and tire rotation, you guys somehow broke off my antenna while I was there also. Not good. More

by POTTER.COREY.ANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paula Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2018 -

Joe Machens Toyota responded

We sincerely apologize for your experience with us. We will alert our management team of this situation and investigate it further. We do strive for quality customer service and appreciate your honest feedback, as it helps us grow in the future. Again, we are sorry for the inconvenience this has caused.

May 07, 2018

Great service and waiting area I was impressed with this location. I had an oil change, and they offered a free car wash. They also had a clean, quiet waiting area with good wi-fi, More

by hannahchristine575
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2018 -

Joe Machens Toyota responded

Hannah, thank you for the positive feedback! We are happy to know you had a great service experience with us! We appreciate you and your business!

...
46
...