Joe Machens Toyota - Service Center

Very fast and efficient. Machen's Toyota service center delivered an exceptional experience. The scheduling for our service was very simple and they were very accomodating wi Machen's Toyota service center delivered an exceptional experience. The scheduling for our service was very simple and they were very accomodating with our schedule.. My first impression walking into the service area was that I had never seen a service department so clean. They told me my car should not take longer than an hour or hour and a half. It took them about 30 minutes to finish. I am so pleased that this is the kind of service we can expect at Machen's Toyota! More

Good, timely service; excellent customer services I have no complaint about the service I received. Friendly staff, quality work at a good price.?Sorry I can't remember the name of staff that assisted I have no complaint about the service I received. Friendly staff, quality work at a good price.?Sorry I can't remember the name of staff that assisted me. More

Trustworthy service I bought a used 2008 Nissan Altima from these guys about 18 months ago and have only gone to them for oil changes/service. They have been extremely fr I bought a used 2008 Nissan Altima from these guys about 18 months ago and have only gone to them for oil changes/service. They have been extremely friendly and trustworthy in my opinion. Highly recommend! More

Efficient and friendly Great service and very informative. Every time I have taken my vehicle in for service the staff always greet and meet me ..Makes you feel like your in Great service and very informative. Every time I have taken my vehicle in for service the staff always greet and meet me ..Makes you feel like your interests are important. More

Great servperson, lacked knowledge of what others told us Great/ helpful service agent. Things told to us not available to her. Car not cleaned Had to get voucher. Inconvenient since we live in Fulton For w Great/ helpful service agent. Things told to us not available to her. Car not cleaned Had to get voucher. Inconvenient since we live in Fulton For what done, it took too long More

Very prompt..very polite....informative....excellent servic Very prompt service..I had to go work they very graciously got my car in and out quickly. Informed me of things about my car mantance. Thank you very Very prompt service..I had to go work they very graciously got my car in and out quickly. Informed me of things about my car mantance. Thank you very much. More

Service Great-Wait Time TOO LONG!!! My appt time was 12:15. I arrived around 12:10 and was immediately checked in by Terry in the Service Dept. Unfortunately, I did not leave until 4:08p My appt time was 12:15. I arrived around 12:10 and was immediately checked in by Terry in the Service Dept. Unfortunately, I did not leave until 4:08pm because the service Dept: -left my completed paperwork on Paula’s desk; Even though it was Terry that was my contact. -The paperwork was left underneath other items -Even the car which is usually pulled out front and Visable, was parked on the side of the service dept where no could see it; even though I had looked...what a mess on a day that I was pressed for time! I don’t blame Terry for the mishap; just wished he would have checked. Had I not asked about the unusually long time, it would have been longer. Service mechanics needs a better system for returning completed tickets other than just placing paperwork “on top of a desk/any desk”...perhaps an “inbox!” More

Recall repair and routine set Dom Warrick worked with me and kept me informed of the progress of my repair. When the computer system went down he let me know he would not make me w Dom Warrick worked with me and kept me informed of the progress of my repair. When the computer system went down he let me know he would not make me wait but I could go and settle up later. Dom even made sure my car was washed before I left. Very professional and courteous. A valuable asset!! More

30,000 check up Excellent and timely service - waiting area was comfortable with lots of good snacks and coffee - I like the location of the waiting area because it’s Excellent and timely service - waiting area was comfortable with lots of good snacks and coffee - I like the location of the waiting area because it’s open and close to the regular sales personnel More

Fantastic Service was quick and well explained. It’s great to get work done and feel good about the quality. Will definitely come back in the future. Service was quick and well explained. It’s great to get work done and feel good about the quality. Will definitely come back in the future. More