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Joe Machens Toyota - Service Center

Columbia, MO

4.5
577 Reviews

577 Reviews of Joe Machens Toyota - Service Center

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June 02, 2018

Like a Doctors appointment for out SUV! The service group is extremely good to work with. They check all the components under the hood and around the car, then explain everything that needs More

by Kerri.bentley80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pruett, Shawn Hall, Randy Oliver
Jun 04, 2018 -

Joe Machens Toyota responded

Kerri, thank you so much for the positive feedback! We are happy to hear you had a great experience with our team! We appreciate you and your business~

June 02, 2018

Just Don't Expect A Call Back I called Tuesday for an appointment, and unfortunately had questions about my policy. Finally got answered Friday when I got there. Played phone tag More

by madambutterflydr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paula Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Reid
Jun 04, 2018 -

Joe Machens Toyota responded

Thank you for your honest feedback. We do appreciate you and your business! We will alert our management team of this situation, as we do strive for quality customer service. We sincerely apologize for the inconvenience this has caused.

June 02, 2018

Excellent service, promptly and courteously performed! Ms. Paula Ortiz, our service agent, explained our scheduled service thoroughly and answered my questions completely. She made this visit a very plea More

by CUCC.BRAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2018 -

Joe Machens Toyota responded

Thank you so much for the positive feedback! We are happy to know you had a great experience with us! We appreciate you and your business!

June 01, 2018

Had engine light on and found out it was. Lose gas gap Quick and didn’t make me feel stupid when I found out it was something minor! And nothing was wrong just ablose has happened due to my boyfriend cause More

by BRITTNISTRONG28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pruett
Jun 04, 2018 -

Joe Machens Toyota responded

Thank you for the great feedback! We are happy to have helped you and that you had an overall positive experience with us! We appreciate you and your business!

June 01, 2018

Great Had a great service. Terry was really good about making sure to get me in even though it was close to the end of the day. More

by REZWAN.ISLAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pruett
Jun 04, 2018 -

Joe Machens Toyota responded

Thank you so much for the positive feedback! We are happy to know you had you a great service experience! We appreciate you and your business!

June 01, 2018

Great customer service What a pleasant experience. My service tech was so helpful and was very pleasant. I love the waiting area. Snacks are good and a nice place to rela More

by ROBERTSMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pruett
Jun 04, 2018 -

Joe Machens Toyota responded

Robert, we appreciate you and your positive feedback! We are happy to know you had a pleasant experience! We appreciate you!

June 01, 2018

25,000 mile check Everything was great. A little pricey, but everyone friendly and a great place to wait. Know cars are in good hands and gives us peace of mind. More

by RSAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
Jun 04, 2018 -

Joe Machens Toyota responded

Thank you so much for the great review! We appreciate you and your business! We are happy to hear you had a great overall experience with our service!

June 01, 2018

Car maintainance Good environment and schedule, reasonable prices, friendly staffs, close by, multiple options and very nice tracking reminder. However, still wish to More

by zhangqm333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Ellis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Edwards, Cody Allison, Matthew Reid
Jun 04, 2018 -

Joe Machens Toyota responded

Thank you for the positive feedback! We are happy to know you had a great overall experience! We appreciate you and your business!

June 01, 2018

Efficient. Very helpful. Very efficient and helpful. It is always nice to have snacks too. Makes the time go by more quickly. They process the car quickly and wash it. T More

by galenwittenberger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominique Warrick
Jun 04, 2018 -

Joe Machens Toyota responded

Galen, thank you so much for the great review! We love to hear you had an overall excellent experience! We appreciate you!

May 31, 2018

Maintenance Great customer service, enjoyed my time there with great customer service from Greg and crew. He was willing to answer my questions in a complete hone More

by 19THUYNH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Botham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2018 -

Joe Machens Toyota responded

Thank you for your feedback! We are glad you enjoyed your experience and are happy to answer any and all questions you may have!

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