Joe Machens Toyota - Service Center

Quick and easy We scheduled our appointment on Saturday for Monday morning. Easy check in and e-mailed when it was done. Well within the time it was promised to be c We scheduled our appointment on Saturday for Monday morning. Easy check in and e-mailed when it was done. Well within the time it was promised to be completed. The key to this service department is Randy Oliver. More

Vehicle maintenance Outstanding help and support from the service department. They took complete care of my vehicle and also assisted with a loaner vehicle. I will not ta Outstanding help and support from the service department. They took complete care of my vehicle and also assisted with a loaner vehicle. I will not take my vehicle to any other service center due to the great service you have provided. More

Good experience with Paula Ortiz Paula Ortiz always has a good actitud, and help us with any questions that we have. People like her make the difference on your business. Paula Ortiz always has a good actitud, and help us with any questions that we have. People like her make the difference on your business. More

Outstanding! Excellent service! by everyone involved. Service department took care of issues in a timely manner. Richard Ouk also made sure my car was washed. Excellent service! by everyone involved. Service department took care of issues in a timely manner. Richard Ouk also made sure my car was washed. A+ More

Great service! Very responsive and friendly service. Even though I did not have an appointment, I got immediate assistance. My service person kept in contact and was Very responsive and friendly service. Even though I did not have an appointment, I got immediate assistance. My service person kept in contact and was helpful and friendly. More

Good communication Staff provided excellent communication with me during repairs. Staff was very good at explaining the problems with my vehicle and helping me decide wh Staff provided excellent communication with me during repairs. Staff was very good at explaining the problems with my vehicle and helping me decide what to do. More

2 hours It took 2 hours for an oill change and tire rotation, that's ridiculous. When I ask why it was taking so long he said their were just to many people It took 2 hours for an oill change and tire rotation, that's ridiculous. When I ask why it was taking so long he said their were just to many people needing service. Why schedule an appointment and the dealer over schedule just to leave the customer waiting around for 2 hours. I would rather you tell me you didn't have any openings and tell me to schedule it on a different day. $114 for the service and 2 hours of my time. More

Friendly Service Team The service team at Joe Machens is very friendly. The service member I worked with was Terry Pruett; he was an absolute joy. Terry made my experience The service team at Joe Machens is very friendly. The service member I worked with was Terry Pruett; he was an absolute joy. Terry made my experience enjoyable and easy. More

Excellence! Quality products, Excellent customer service from Terry Pruett! He was friendly and very knowledgeable-appreciate the time he took to explain recomme Quality products, Excellent customer service from Terry Pruett! He was friendly and very knowledgeable-appreciate the time he took to explain recommendations. Also enjoy the amenities in the service waiting area. More

AC problem Found problem with Air Conditioning. A mouse and it's nest were removed. Filter was replaced and it was suggested that spark plug change was due to Found problem with Air Conditioning. A mouse and it's nest were removed. Filter was replaced and it was suggested that spark plug change was due to present mileage. More