Joe Machens Toyota - Service Center

100,000 mile check-up and inspection It took 2 1/2 hours, which seemed rather excessive but at least the waiting area is very nice. I wasn't too happy that after being there for two hours It took 2 1/2 hours, which seemed rather excessive but at least the waiting area is very nice. I wasn't too happy that after being there for two hours I was asked if the car needed to be inspected - which I had already said I wanted done when I checked in. Then I had to wait another half-hour for that to be done. More

Service Good job. She is always hospitable and makes a genuine effort to go the extra mile for good customer service. Will request her again for my service Good job. She is always hospitable and makes a genuine effort to go the extra mile for good customer service. Will request her again for my service contact person More

Truck Service & State Inspection Both service reps recommended I have BG engine restoration and fuel induction cleaning done even though I had it done on the previous service visit (9 Both service reps recommended I have BG engine restoration and fuel induction cleaning done even though I had it done on the previous service visit (9/7/17). Furthermore, I have had a “check engine” light continuously since right after the “cleaning”. No performance improvement was noted following that service and no precise explanation was offered as to the cause of the light. More

Great service I was very pleased with my service visit at Joe Machens Toyota. They diagnosed and fixed a problem with my SUV. I was kept in the loop every step of t I was very pleased with my service visit at Joe Machens Toyota. They diagnosed and fixed a problem with my SUV. I was kept in the loop every step of the way and the service was very fast and friendly. More

Awesome Machens Toyota is very professional and efficient in their service. Always kind and considerate. They have a great shuttle service and free Popcorn an Machens Toyota is very professional and efficient in their service. Always kind and considerate. They have a great shuttle service and free Popcorn and Slushies! More

Very good service Paula was great and solved all my problems very fast. It is very nice to be able to work in a quite place and have WiFi Paula was great and solved all my problems very fast. It is very nice to be able to work in a quite place and have WiFi More

Fine until I was ready to pick up my vehicle My visit was for general warranty maintenance. Check-in went faster than usual, but I was there at 7:40a.m. and maybe that's why. I dropped off the ve My visit was for general warranty maintenance. Check-in went faster than usual, but I was there at 7:40a.m. and maybe that's why. I dropped off the vehicle and was called when it was ready. They used to have customers pick up their keys at the cashier (and maybe they still do for non-warranty work), but I was told to go back to the service rep. When I went to the representative to get my keys, she said she had to take customers in the order in which they came in, which I could understand if there were several people standing in line, but there was no one at her desk. She did have a stack of papers on the desk. About 15 minutes later, she was ready for me and at that time, she tried to upsell me the extended service agreement which I already had. There was apparently confusion in the computer about what coverage I had. Waiting 15 minutes to pick up a copy of my no-charge ticket and get my keys was too long, in my opinion. More

Quick service and very friendly! Ryan was very helpful in explaining the work done. Was friendly and quick to get the job done. The waiting area was clean and has plenty of comforta Ryan was very helpful in explaining the work done. Was friendly and quick to get the job done. The waiting area was clean and has plenty of comfortable seats. They provide a wide selection of snacks too! More

Pleasant place to go to! Appreciate the good service. The last year tho I have not had the best help with getting Bluetooth to work. Everything else great. Appreciate the Appreciate the good service. The last year tho I have not had the best help with getting Bluetooth to work. Everything else great. Appreciate the friendly atmosphere. More

Oil change Usually I have a great experience. This time I was told it would be about an hour and a half time. Ended up being 2.5 hours. The rep was VERY nice an Usually I have a great experience. This time I was told it would be about an hour and a half time. Ended up being 2.5 hours. The rep was VERY nice and cordial. More