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Joe Machens Toyota - Service Center

Columbia, MO

4.5
577 Reviews

577 Reviews of Joe Machens Toyota - Service Center

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June 21, 2018

Good work Needed an outside mirror replaced on my '12 4Runner while I waited. Comfortable waiting room. Maybe took a little too long..an hour and a half, but wo More

by 4Runner #3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Lee
Jun 21, 2018 -

Joe Machens Toyota responded

Thank you for the positive feedback! We are happy to hear you had a great experience! We appreciate you!

June 20, 2018

It’s okay. Headed in the wrong direction This was my last oil change on my contract. I’m not sure I am getting good value. On top of $30 for an air filter I have told that I should expect a More

by PJBEQUETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Clay Stottlemyre
Jun 20, 2018 -

Joe Machens Toyota responded

We will alert our management team of your review to investigate the situation further. We do strive for quality customer service and appreciate your honest feedback. We sincerely apologize that you had a less than exceptional service experience with us.

June 20, 2018

Comfortable wait. This was my first visit with my new Toyota. The place is fairly new, I think, but everything was so neat and clean. Dominique told me it would be ab More

by PJHANSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominique Warrick
Jun 20, 2018 -

Joe Machens Toyota responded

Thank you for the great review! We are happy to hear you had an overall excellent first service experience with our team! We appreciate you and your business!

June 20, 2018

Oil change Extremely busy day for a Saturday which was Father's day weekend. I was able to get change done, car washed and made it to work on time. Thank you Te More

by DARREN.TROY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pruett
Jun 20, 2018 -

Joe Machens Toyota responded

Darren, thank you for the positive feedback! We are glad to know Terry and our team made sure you had a great service experience! We appreciate you!

June 20, 2018

Great service Service was quick and thorough. I always take my van here to get worked on. Terry Pruett is a seasoned veteran and always has a smile. More

by sylvia6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Pruett
Jun 20, 2018 -

Joe Machens Toyota responded

Thank you for being a loyal customer and sharing your positive feedback! We are happy to hear you Terry and our team are able to service your vehicle! We appreciate you and your business!

June 20, 2018

30,000 mile maintenance of my Prius V I easily made a scheduled appointment, received a reminder about it, and they were ready to work on my car when I arrived. The assistant service mana More

by RAHO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pruett
Jun 20, 2018 -

Joe Machens Toyota responded

We are glad to know you had a great service at our location! Thank you for sharing your positive feedback! We appreciate you and your business!

June 20, 2018

Service ,,,, ,, ,, , , was Awesome! The lady Jacqueline walked me through the process and she was very helpful as my service adviser! Terry was a nice person More

by ADDALMINAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaqueline , Terry Pruett, Dominique Warrick, Matthew Reid, Clay Stottlemyre, Randy Oliver
Jun 20, 2018 -

Joe Machens Toyota responded

Thank you so much for sharing your positive feedback with us! We are happy to know our team made sure you had a great service experience! We appreciate you and your business!

June 20, 2018

1st 6 Month checkup Great service on a day they were clearly short handed. Gave them a 4 star rating because they asked if I wanted a car wash and I said yes. They forg More

by RCOLLINS8232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2018 -

Joe Machens Toyota responded

Thank you for your positive feedback! We are happy to know you had an overall excellent experience with us! We appreciate you!

June 19, 2018

Dom is fabulous Dom explained everything and used all my good customer coupons. Very easy to work with. Easygoing smart guy. Aldo thanks fo he treats. I enjoyed h More

by kalaitzandonakes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominique Warrick
Jun 19, 2018 -

Joe Machens Toyota responded

Thank you for the positive feedback! We are happy to hear you had a great experience with us! We appreciate you and your business!

June 19, 2018

Great except for the Wait. Had an spot for 9 am but waited until 11. Went on Saturday (didn't know they did not have shuttle service on Sat. Or would have changed appt. that as More

by lhedge0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Edwards
Jun 19, 2018 -

Joe Machens Toyota responded

Thank you for the great honest feedback! We are happy to hear you had an overall excellent service experience with us! We appreciate you and your business!

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