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Joe Machens Toyota - Service Center

Columbia, MO

4.5
577 Reviews

577 Reviews of Joe Machens Toyota - Service Center

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June 23, 2018

Just oil change and tire rotation used the shuttle great exp Oil change and tire rotation used the shuttle to get to work. Very convenient. Shuttle driver is very nice. I left my coffee cup and he brought to m More

by BOURSLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shuttle driver he was great!, Clay Stottlemyre
Jun 25, 2018 -

Joe Machens Toyota responded

We are happy to hear you had an excellent service experience with our team! We appreciate the positive feedback! Thank you for your business!

June 23, 2018

Overall summary of Joe Machens Toyota I have been doing business with this dealership for almost 2years. Have bought/traded 3 new cars there. Every employee I have dealt with is very frien More

by WILLIAMSONT57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Hovis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chick Ashworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Botham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia Britts and David Britts , Joe Haner, Darnell Thomas, Brian Bailey, Becky Lynch, Lori Lindsay, Justin Brown
Jun 25, 2018 -

Joe Machens Toyota responded

Thank you so much for the positive review! We are glad to have you as a loyal customer and happy to know you have great experiences at our location! We appreciate you and your business!

June 23, 2018

Service experience I don’t remember the name of the person who met me for service on our Highlander. This person was very knowledgeable and answered all of my questions. More

by SLEPERD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Terry Pruett, Dominique Warrick, Matthew Reid, Clay Stottlemyre, Randy Oliver
Jun 25, 2018 -

Joe Machens Toyota responded

Thank you for the positive feedback! We are happy to know you had a great experience while getting your vehicle serviced! We appreciate your business!

June 22, 2018

Friendly service, comfortable wait Matthew was professional and thorough. He provided friendly, quick service and helped me make decisions about what services to have done without being More

by Hrwtt5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
Jun 22, 2018 -

Joe Machens Toyota responded

Thank you for the kind words about Matt! We are happy to hear you had a great experience with us! We appreciate you and your business!

June 22, 2018

Took forever All I needed was to have my satellite radio checked, took 6 hours and had to take an Uber to work. $1200 to fix module. More

by GRUNDY.MCB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Lee
Jun 22, 2018 -

Joe Machens Toyota responded

We are very sorry to hear you had a less than exceptional experience. We will alert our management team of this situation and investigate further. We do strive for quality customer service and appreciate your honest feedback, as it helps us improve in the future. Again, we sincerely apologize for the inconvenience this has caused.

June 22, 2018

Another excellent service experience Terry Pruett consistently makes my service experience exceed all expectations. His experience and trust-worthy advice has made me confident that Joe M More

by john.wm.crane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pruett
Jun 23, 2018 -

Joe Machens Toyota responded

John, thank you so much for the great feedback about your experience with Terry and our service team! We are very happy to have you as a loyal customer! We appreciate you and your business!

June 22, 2018

Terry was great I will definitely be back they did very thorough work very good work and let me know what things need to be changed or will need to be change in the f More

by jrsampson01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pruett
Jun 23, 2018 -

Joe Machens Toyota responded

Thank you for the positive review! We are happy to know you had a great experience with Terry and our team! We appreciate you and your business!

June 22, 2018

Excellent experience Everything was done as explained and expected. Everyone from service staff to courtesy car drivers were friendly and on time. Always a pleasure having More

by RPERKINS65203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard, Dave, Dominique Warrick, Matthew Reid
Jun 23, 2018 -

Joe Machens Toyota responded

We are very happy to hear you had an excellent experience with our team! We appreciate the kind words and positive feedback! Thank you for your business!

June 21, 2018

Professional The service department and our salesman went out of their way to ensure we had a positive experience. We were having troubles with our radio and they More

by FEZZ232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chick Ashworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Pruett
Jun 21, 2018 -

Joe Machens Toyota responded

We are very happy to hear you had a positive experience with us! We appreciate you and your business! Thank you for your feedback!

June 21, 2018

Great service Friendly staff. Relaxing waiting environment. Kids friendly. The staff were friendly. I dropped the car and entered the waiting area until the servi More

by HA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Terry Pruett
Jun 21, 2018 -

Joe Machens Toyota responded

Thank you for the kind words and positive feedback! We are glad to know you had a great experience at our dealership! We appreciate you!

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