Joe Machens Toyota - Service Center

Not happy with most recent services We have taken our Camry there 3 times to have the air conditioner. With the most recent repair completed yesterday June 30th. The air condition stoppe We have taken our Camry there 3 times to have the air conditioner. With the most recent repair completed yesterday June 30th. The air condition stopped working last night. I am not happy plus the car pulls to the left which it wasn't doing when we took the car in. The service representative tried to ensure the car was fixed appropriately but I am not sure what keeps happening. We are not happy after all the money we have spent and car still not fixed More

But why didn't you wash the car? We have become accustomed to having our car washed as part of a Toyota Care visit and this time, it wasn't. It just kind of spoiled the "royal" treat We have become accustomed to having our car washed as part of a Toyota Care visit and this time, it wasn't. It just kind of spoiled the "royal" treatment we have been accustomer to. More

Needed a safety inspection I was TWO days past my safety inspection of 60 days. I only have a little over 10,000 miles on my car so it is really good condition but state rules I was TWO days past my safety inspection of 60 days. I only have a little over 10,000 miles on my car so it is really good condition but state rules are rules. I zipped down to Joe Machens where I bought my car and Dom got it done and had me on my way. I’ve always had great service from Joe Machens. Your employees are great. More

Great service. All personnel we're friendly and helpful. Service was completed in an hour while we waited. My husband is handicapped and personnel placed his walker All personnel we're friendly and helpful. Service was completed in an hour while we waited. My husband is handicapped and personnel placed his walker in the car fore Me. More

Everything was handled fast and efficient This dealership works with it's customers to make sure everyone involved is happy and satisfied with the service they receive. They want happy satisfi This dealership works with it's customers to make sure everyone involved is happy and satisfied with the service they receive. They want happy satisfied customers to pass on a good experience to their families and friends. More

Service I dropped my vehicle off for an oil change and 55,000 mike service per my Toyota care plan. I dropped off T 7am and my vehicle wasn’t completed unt I dropped my vehicle off for an oil change and 55,000 mike service per my Toyota care plan. I dropped off T 7am and my vehicle wasn’t completed until 250pm. I wasn’t told that it would be ready so late until I called at 1pm for an update. The shuttle service only runs every 30 minutes and is not convenient as there isn’t even a kiosk to meet to ensure you are on a list for the shuttle. You just have to hope you are within earshot when the driver walks through the building before he gets in the car. I picked up my vehicle at 340 and the fluids weren’t even topped off. I just recently moved from Escondido Ca and didn’t realize how much better the service was until I had something to compare it to. I will most likely base my next service around a road trip so as to avoid this service center More

Pleased I called an hour and half before closing time and they worked me in because I had to leave town. The employees are always kind , knowledgeable and hel I called an hour and half before closing time and they worked me in because I had to leave town. The employees are always kind , knowledgeable and helpful. My husband and I have been customers for 20 years. More

Toyota Care Service Very pleased with the service I received and have received for the past 2 years. I am a widow and like knowing I can trust the honesty. Very pleased with the service I received and have received for the past 2 years. I am a widow and like knowing I can trust the honesty. More

Some problems but service manager tried to correct UPDATE: Oliver has offered some explanations so I changed my rating. Explained time it took for car wash and how hatch release disable button got bump UPDATE: Oliver has offered some explanations so I changed my rating. Explained time it took for car wash and how hatch release disable button got bumped. Thanks. ORIGINAL POST: Two hours for 60k mile oil change seems long. Then you tried to bill me $20 to rotate the 4 tires I bought there in Dec. Then I went shopping and found my hatch release no longer worked. More

2011 4-Runner 6/27/18 Paula was great, very helpful and professional. She apologized for any time delays. When there was an issue to handle she took care of it 123 Paula was great, very helpful and professional. She apologized for any time delays. When there was an issue to handle she took care of it 123 More