Joe Machens Toyota - Service Center

Great experience! Very good experience! Professional and timely! Got a new set of tires and alignment, got it right in and finished it just a few hours. Picked it up a Very good experience! Professional and timely! Got a new set of tires and alignment, got it right in and finished it just a few hours. Picked it up and they had washed it! Nice Job! More

Great Service Paula displayed excellent customer service and was able to explain to me the issues with my car very well. Genuine and honest service is what makes me Paula displayed excellent customer service and was able to explain to me the issues with my car very well. Genuine and honest service is what makes me come back! More

Doing things right When you consistently do things right and communicate issues to the customer in a timely manner, everyone wins. I know when I use Joe Machens Toyota S When you consistently do things right and communicate issues to the customer in a timely manner, everyone wins. I know when I use Joe Machens Toyota Service, there will be no surprises. More

Good but too expensive I felt that I was overcharged for price of Alternator that cost in your shop $823. I search on internet same part# of alternator and found that price I felt that I was overcharged for price of Alternator that cost in your shop $823. I search on internet same part# of alternator and found that price is $150-$400 on at least 10 places. I feel that I pay for 2 alternators which you will use 2nd one later to install on someon else car. I call and ask for explanation, I explained the situation and this person understand and agrees that I was charged to much for one alternator, he says that he cannot help me, but he did gave me phone# from menager who can help, but he is on vacation at this moment. I call this menager and left him a message, I hope he will call me back when he returns from his vacation. More

Excellent Customer Service Both Terry and Paula were friendly, polite, and professional. They explained the issue with my car in language that was easy to understand. In addit Both Terry and Paula were friendly, polite, and professional. They explained the issue with my car in language that was easy to understand. In addition, scheduling my appointment on-line was easy and convenient. More

Not a good experience It’s hard to evaluate whether the work was done adequately. Also, I presented a $25 coupon at check-in for the oil change which may not have been appl It’s hard to evaluate whether the work was done adequately. Also, I presented a $25 coupon at check-in for the oil change which may not have been applied to my final bill (there was no indication on the bill). Furthermore, one of the major reasons for my visit was to have the VFC/VFC-OFF/CheckEngine dashboard lights, which remain “on” after starting the engine, turned off. When I made the service appointment I was not given an estimate of the cost of turning off these indicator lights, but my service advisor told me that the cost of examining the reason for this malfunction and correcting it would be well over $100. I therefor declined to proceed with it. More

Normal maintenance Made an Online appointment a week before, Machens sent 2-communications, one to confirm the appointment, and secondly to remind me the day before my a Made an Online appointment a week before, Machens sent 2-communications, one to confirm the appointment, and secondly to remind me the day before my appointment with an opportunity to reschedule the appointment...both very convenient! More

Service Terry was very helpful and explained things to me thoroughly and in a way I could understand. My Car was washed, and it needed it. Terry was very helpful and explained things to me thoroughly and in a way I could understand. My Car was washed, and it needed it. More

Long wait I had a 715 appointment I showed up probably at 7:15 and requested an oil change and a tire rotation I was checked out at 9 AM I believe that’s a ridi I had a 715 appointment I showed up probably at 7:15 and requested an oil change and a tire rotation I was checked out at 9 AM I believe that’s a ridiculous amount of time to have to wait for an oil change and tire rotation when I was one of the first cars in. More