Joe Machens Toyota - Service Center

Always great! Ryan is an exceptional service advisor. He was very informative and professional. I look forward to the next time I bring my truck in. Great experienc Ryan is an exceptional service advisor. He was very informative and professional. I look forward to the next time I bring my truck in. Great experience. More

Quick and easy Got there they immediately greeted me and started getting me checked in. Offer a schuttle service and when and called me when they said the car would Got there they immediately greeted me and started getting me checked in. Offer a schuttle service and when and called me when they said the car would be done More

Wonderful advisor My advisor, Matthew, is always a delight to work with. He is not only knowledgeable, understanding, and patient, he is polite and strives to make my v My advisor, Matthew, is always a delight to work with. He is not only knowledgeable, understanding, and patient, he is polite and strives to make my vehicle's service a stress-free experience. He answers any and all questions with great ease and detail. I will continue to complete all of my vehicle service with him! More

Misinformation and slow Person on phone told me a multipoint inspection on used vehicle would be $30. It was free but what I needed was the used vehicle evaluation which was Person on phone told me a multipoint inspection on used vehicle would be $30. It was free but what I needed was the used vehicle evaluation which was $130. Dealership tried to work with me but took over 2 1/2 hours to get to it and let me leave. I was told I could walk in and wait 30-60 minutes. Then listed that wipers were torn but when looked we could not find any torn. Other obvious items were the same way. More

A+ Service . Freindly People , Clean Dealership & Waiting Area , Nice Selection of Cars & Pickups on the Lot , the only other thing I Can Say is Your Survey Suc . Freindly People , Clean Dealership & Waiting Area , Nice Selection of Cars & Pickups on the Lot , the only other thing I Can Say is Your Survey Sucks ! More

Survey Although Paula Ortiz wasn’t my service rep for this visit, I would recommend the person I had take lessons from her in how to smile and appear happy t Although Paula Ortiz wasn’t my service rep for this visit, I would recommend the person I had take lessons from her in how to smile and appear happy to have customers come in More

Off-putting and Rude Upon arrival, I was treated like I was a burden to the staff. When the service rep asked about the problems my vehicle was having he was extremely con Upon arrival, I was treated like I was a burden to the staff. When the service rep asked about the problems my vehicle was having he was extremely condescending. He shoved the $50 diagnostic fee at me with no explanation. Matt did get better when I returned to get my car though. He walked me through what the service mechanic did to fix the problem and offered some follow-up advice. However, his initial greeting definitely soured the entire experience and made me feel uneasy with the overall service I was going to receive. More

machens service I always am pleased with my Machens service. I thought though that one got a car wash when having service done. I didn’t realize until I got home tha I always am pleased with my Machens service. I thought though that one got a car wash when having service done. I didn’t realize until I got home that my car was still dirty on the outside. So maybe you don’t do that anymore? More

A cut above the ordinary! Ryan Lee was most helpful, getting our vehicle finished in the amount of time indicated. He was very personable, informative, and helpful. We also a Ryan Lee was most helpful, getting our vehicle finished in the amount of time indicated. He was very personable, informative, and helpful. We also appreciated the arcade room for my 8 year old grandson! More

Good experience Helpful staff quality work. Brought my car in for a tune up and found out there were recalls. Almost 3k in free parts and labor. Helpful staff quality work. Brought my car in for a tune up and found out there were recalls. Almost 3k in free parts and labor. More