Joe Machens Nissan - Service Center

I purchased a USED 2006 Nissan Quest in January 2011 with a ''full'' warranty. Since then I have had numerous engine related repairs, and have spent almost $3,000 out-of-pocket with nothing covered by the wa a ''full'' warranty. Since then I have had numerous engine related repairs, and have spent almost $3,000 out-of-pocket with nothing covered by the warranty. This month my engine light came on again and this time it’s a catalytic converter which will cost $1,300 out-of-pocket (because once again it’s not something covered by the 'waste-of-my-money' warranty). Being this is the fifth or sixth repair OR service visit for my van in less than a year after I purchased it, I was extremely upset and frustrated (completely irate at this point). I called the service department only to be hung up on (after only a few seconds on the phone and without warning). I then called back and spoke to his manager who gave me a lot of nonsense about how the catalytic converter isn't necessary for safety inspections (in our county) and there isn't any real need to fix it if I don't have the money. After telling me his car has the same problem and without offering me anything (could have been something as simple as ’we’ll waive the fee for this service visit' ($50 value)), he became impatient and didn't want to be on the phone anymore, so being a mature adult he decided to giggle about it and tell someone in the background that I wouldn't let him off the phone (which was completely untrue and disrespectful). As a result, I demanded he transfer me to his manager's voicemail. To be perfectly honest, at this point I was already aware nothing was going to be resolved to my satisfaction and they were going to get away with selling me a junk vehicle. The only reason I wanted to speak with his manager was to tell him how hateful and disrespected I had been treated by his service personnel. He called me back the same day, which was the first descent thing anyone at this dealership has done so far, to apologize for the rude behavior of his staff. However, he wouldn't apologize for selling me a vehicle which is falling apart. His reasoning was that sometimes you win and sometimes you lose, and unfortunately, this time we lost. I have purchased a lot of both USED and NEW cars, and this is the first time I have ever had to make this many expensive repairs in the first year of ownership (at this stage I’m practically rebuilding the van part-by-part) He offered to bring me in to consider trading the van for something else that was ''mechanically sound'' and would “make me happy”, but couldn't guarantee how much trade value I would get (even though this was apparently a lemon), even if I decided to trade up. After reading other ''horror stories'' online, I discovered this is a pretty common tactic by dealerships which just results in more money out of consumers. So I will be left with paying for all the repairs I've had to make and any amount that I still owe on it if I do decide to trade it upside down. This has been the worst ordeal I have ever been put through and I will not be doing any more business with any MACHENS dealership and will share my story with anyone considering doing business with them. Furthermore, instead of trading my van upside down with Machens, I’ll just take it elsewhere and cash in that good-for-nothing warranty for whatever refund I can get. BUYERS BEWARE! More

First oil change on my new Frontier. Had a cup of coffee ,Casey had me in & out in less than 40 min. They washed it & because it was my first oil change it was free!! Free, it does get any better than that. ,Casey had me in & out in less than 40 min. They washed it & because it was my first oil change it was free!! Free, it does get any better than that. Thank's for the great service!! Vernon Pauley More

I was met with a smile and can do attitude. My car was not kept all day for a small repair job. The shop was clean and there seems to be a friendly rapport between the associates. not kept all day for a small repair job. The shop was clean and there seems to be a friendly rapport between the associates. More