Joe Machens Nissan - Service Center

Change of mind! I normally do my business at another Joe machens, but this week I chose Nissan. I was in a rush to get my oil change so I made a appointment with Joes I normally do my business at another Joe machens, but this week I chose Nissan. I was in a rush to get my oil change so I made a appointment with Joes machens Nissan. The gentlemen who made my appt. was awesome (Michael) he found appt. right away for me. I had a friend drop my car off because I had to work, when I returned to pick up my car I was not greeted. The receptionist an some other car salemen's were all talking an I had to wait until she said "what can I do for you?" I told her "I was picking up my car. She found my keys an I asked her for a receipt. She said "I don't have it", I asked her was there a way she could get me one. She said "no!" My point is even thought she didn't have access to service because they were close, she could have gave me some opitions. " I can leave a note for someone, or I'm sorry I don't have access to that right now but..... You know.... customer service. I thought of could trust this place because you have some good employees that are family friends but I'm very big on customer service an expected good from you all, 4 employees of yours needs training on how to care for customers better. And it's not social hour at the receptionist desk, when you see customers approaching your surroundings greet them. If they don't feel like they have too then working at Joe Machens Nissan is not for them! More

I went to get my windows tinted on my new car and they said to be there at 10am I show up early they said it should only take a few hours no big deal well it took them 7.5 hours I had my 2yr old with me s said to be there at 10am I show up early they said it should only take a few hours no big deal well it took them 7.5 hours I had my 2yr old with me so that didn't make it any better and I was late for work. And on top of all that my tint has bubbles in it. If it takes u almost 8 hours to tint windows it should be perfect. I am vert very very unhappy with the service I will never get my windows tinted there again. I have had my windows tinted before it only took 2 hours and there were absolutly no bubbles in it. More

Very professional service department, great waiting area with perks, quick service. We'll go back even though it's over 100 miles each way. Apparently they have a large well trained staff in the service dep with perks, quick service. We'll go back even though it's over 100 miles each way. Apparently they have a large well trained staff in the service department, plus they washed our car when the service was finished. More

I cannot begin to explain the terrible experiences I have had with this dealership over the last 4 years. It all started when my 2004 maxima began to have transmission troubles back when I was a student at had with this dealership over the last 4 years. It all started when my 2004 maxima began to have transmission troubles back when I was a student at the university. I told them I had a bad transmission and they jerked me around saying maybe it was one thing, maybe it was another, and about 4 repairs and over a thousand dollars later, the problem of the bad transmission remained. Besides wasting my time and money, I had to pay $4000 for a new transmission that I just learned today was a used part and came with a terrible one year warranty. Because i was jerked around for so long and drove on a bad transmission, I then had to pay for new motor mounts because the engine had been moving too much while it was slipping. My transmission, not two years old and maintenanced regularly is now slipping ONCE AGAIN and they are NO HELP AT ALL. I now live in St. Louis, and not only will one nissan dealership work with another, they do not even have the records from one to the other so now my only option is to drive back to Columbia. I asked what they could do and Casey's response is "we need to take a look to see if its something else"--- sounds familiar...I am being jerked around all over again. I have now spent more in repairs for this car then I paid for it. They are a dealership set to rip you off and do not back up anything they do and will never work with you to handle a problem. Even at this point they are still just trying to get me to come back and pay more, but cannot answer the question, "If my transmission is bad, what can we do about it?" they beat around the bush and all they want is my business. 0 STAR RATING AND TERRIBLE CUSTOMER SERVICE AND WORK! I noticed that They have a 5 star rating on here and I have had many friends that dislike this dealership as well, so this must be corrected. I have a feeling this post will never make it on this site, but I will post this review on more websites. STAY AWAY!!! More

Service was fast and friendly. Goes along with the new car purchase experience. Thought the cost was a little high for the service performed but would not keep me from coming back again. car purchase experience. Thought the cost was a little high for the service performed but would not keep me from coming back again. More

My car battery died and I brought my Kia in for service. Despite being backed up, David was very quick and helpful, got me shuttle service so I could go back to work while my car was there and accurate in h Despite being backed up, David was very quick and helpful, got me shuttle service so I could go back to work while my car was there and accurate in his estimates when I asked him how much he thought it would cost. Travis, whom I bought the car from two years ago, saw me and came to check on me, see how I was doing and offer any help that he could. Any time I need service on my vehicle, I come here. The quality of work is excellent and the price is reasonable or lower than I find elsewhere. The process of purchasing my car in the first place was much quicker, simpler and easier than I'd expected and I recommend Joe Machen's Nissan to anyone I'm discussing car sales and/or service with. And it isn't just the quality of the service. The quality of the employees is excellent as well. They are so friendly and efficient. Even when I brought my car in with the dead battery, I was having two of the worst days ever and they were so sympathetic and did everything they could to help me. I wouldn't go anywhere else. More

Very long story. First, they sold us the wrong car. Picked up the right car. They did the paperwork wrong. They sent someone to me with the theoretically corrected paperwork. Jacked up the price by 5 g Picked up the right car. They did the paperwork wrong. They sent someone to me with the theoretically corrected paperwork. Jacked up the price by 5 grand. Sent someone again, finally right. They assured me they would overnight my copies. Had to call them and tell them to come get the car in order for them to get me my copies so I could license it. This entire process took about four weeks. Then about 6 weeks ago, I got a recall notice. I called to set the appointment up and they told me it was a two step process. They check to see if I need the recall (2 hours) then if I do, only then will they order parts. Then I have to come back to have it fixed (3 more hours). I explained that I live out of town, I'm busy, and could you just have the parts so we can knock it out in one day. The guy I talked to CALLED ME BACK and said, absolutely, we understand, we'll take care of it all same day. So I take it over there. They look at it. 2 hours later, they come out and say, you need the recall. Now we'll order parts. So that pissed me off. No apology was forthcoming. Last week, they called to say the parts were in. I set up an appointment and told them I would drop it off the Friday before. So I go over there, put my keys in the night drop and left it there. At noon today, I called and asked of it was done. And yes, I mentioned my name. Yes, they say, your car is done. So I went over there to get it. They couldn't find the paperwork....because they didn't check the night drop and they didn't know my car was there. One of the guys actually insisted that I had already picked up my car?? They thought my car was a different one they had fixed earlier in the day. They gave me a loaner and I have to go back. Again. Monday night. And all through this, the service guys were laughing their asses off. As compensation, they changed my oil, rotated my tires, and detailed the car, so there is that. I have never in my life witnessed such all around incompetency. Start to finish. Every single time I've had to deal with them, it's been a bumpy road. More

I have owned my new Rogue for several months now and only recently had my first encounter with winter driving that required the AWD. I happened to be on the road at that time and before I ventured out onto t recently had my first encounter with winter driving that required the AWD. I happened to be on the road at that time and before I ventured out onto the highway for my trip home I called my salesperson (Scott Jennings) to verify how the AWD actually switched from FWD since there was a switch available to lock the AWD. Scott was right on top of it. He did all the leg work for me by talking with the service manager and got back to me in minutes with the information that I needed to ease my mind and know that I was operating my Rogue correctly and safely. Scott has changed my perception of what a 'car salesperson' is. He totally breaks the stereotype mold. He was very helpful and proves that there are people out there that treat you well after the sale has closed. Thanks Scott. More