Joe Machens Nissan - Service Center

Great customer experience Kamille in the service center has great customer service. She is communicative and explained all recommended repairs and answered all follow up questi Kamille in the service center has great customer service. She is communicative and explained all recommended repairs and answered all follow up questions. Speedy service! More

Service on on Infiniti G37 Since there is no Infiniti deanship here in Columbia, we take our car to Nissan. We bought the car from Joe Machens ONLY if they could service the car Since there is no Infiniti deanship here in Columbia, we take our car to Nissan. We bought the car from Joe Machens ONLY if they could service the car which they do. When we bring the car in, we ALWAYS get approached with a smile from the service people and an open mind on what we need for service that day. They LISTEN and don't ASSUME you're some ignoramus just bringing the car in for something that THEY THINK needs to be done. Lastly, as man who works in a female dominated profession for the last 40 years, I like to THINK I know women better than most men and I know how most women want to be treated. I TRUST Machens NISSAN AND TOYOTA SERVICE. I can trust them NOT to treat my wife like she's a JUST ANOTHER "NO NOTHING ABOUT CARS" woman. They do this consistently. I have been buying from Machens for over 40 years and as long as they do that, they have my business. That's not a track record, that is a CULTURE OF SERVICE. The ONLY reason why I didn't give them 5 stars was my wife thought she should have gotten a little better break on the price of service. I reminded her there are some things money just can't buy. More

Great customer service! My experience for my service was very good. Cody is aware of my needs and facilitates the action needed to complete the task. Very pleasant experi My experience for my service was very good. Cody is aware of my needs and facilitates the action needed to complete the task. Very pleasant experience! More

Inattention to detail Took car in for regular servicing. Told attendant (Cody) that I would be waiting for my car. Was never notified when my car would be ready or when it Took car in for regular servicing. Told attendant (Cody) that I would be waiting for my car. Was never notified when my car would be ready or when it was ready. Finally had to go to service row and find my car and hunt down another advisor (Sharon). Was presented with bill, even though the work was covered by my service agreement. She corrected the bill. Only recommending because they generally do good work and are the only Nissan dealership around. More

Oil change scheduled the same day I was able to go in quickly for oil change and it was done in a good time frame and a belt was replaced Also other points of inspection done I was able to go in quickly for oil change and it was done in a good time frame and a belt was replaced Also other points of inspection done More

Great service is hard to find I have ALWAYS received wonderful treatment at Joe Machens Nissan. The Service Advisors are very helpful and never pushy. They let me know what is reco I have ALWAYS received wonderful treatment at Joe Machens Nissan. The Service Advisors are very helpful and never pushy. They let me know what is recommended for my car and what it would cost. If I say no or maybe next time they are good with that. I even had an experience where my car was out of warranty by about 700 miles and had an exhaust shield break. They worked with me and got it taken care under warranty. I will never take my car anywhere for service as long I live in Columbia. This Service Center rocks and it’s because of the great people that work there. More

A nice dealership The only reason I didn't rate it 5 stars is because the clean up guys don't take enough care when they get in my vehicle. Last time they left a greas The only reason I didn't rate it 5 stars is because the clean up guys don't take enough care when they get in my vehicle. Last time they left a greasy fingerprint on the upholstery and this time they drug their dirty muddy shoes across the tan trim. It's a small thing but important to me. Otherwise, good job! More

Would recommend Excellent staff at Nissan. They are friendly and reasonable to work with. Everyone wants you to be happy. And there's a good waiting area Excellent staff at Nissan. They are friendly and reasonable to work with. Everyone wants you to be happy. And there's a good waiting area More

Kamille was fantastic! Tech Advisor Kamille was awesome--I thought I needed an inspection (in anticipation of my vehicle registration) in addition to my oil change, but she Tech Advisor Kamille was awesome--I thought I needed an inspection (in anticipation of my vehicle registration) in addition to my oil change, but she looked up information and determined I didn't need it. She was very helpful--it's nice when a service center tells you that you DON'T need something! :) More

Checking in Tara explained what was needed clearly, part needed to be ordered and gave me time to think about it. Loved getting my vehicle washed, too. Tara explained what was needed clearly, part needed to be ordered and gave me time to think about it. Loved getting my vehicle washed, too. More