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Joe Machens Nissan - Service Center

Columbia, MO

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383 Reviews

383 Reviews of Joe Machens Nissan - Service Center

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November 11, 2020

Experience always good. Everything is explained thoroughly and always asked before a service is performed. Always easy to get in for an appointment including last minute needs More

by DENISE.CLU13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2020

I had a great visit at the dealership. I appreciated the text messaging that I received as a reminder as well as all the digital information about my car. The service rep was fantastic she is exceptional. More

by KGRAY4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2020

My vehicle was serviced much quicker than expected. Great communication, highly recommend. I'll definitely be visiting again with any future needs got my vehicle. More

by NINEEYESGAZE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2020

Service for an oil change and transmission fluids drainage took almost two hours. Nearly every staff member did not have a mask on despite Covid. I think I saw three staff wearing masks continually d More

by obahr10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Forrest Roberts
Nov 12, 2020 -

Joe Machens Nissan responded

I apologize for your experience, Please feel free to email me at cwilliams@machens.com and we can discuss your experience.

November 11, 2020

First trip they convinced me I needed $2000 worth of repairs. Car broke down again, same symptoms , REAL fix was minor. At least the second fix was ‘free’, gee thanks. Not my first bad experience with t More

by SM
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael De Jesus
Nov 12, 2020 -

Joe Machens Nissan responded

Thank you for your review. If you could email me at cwilliams@machens.com I'd be happy to look into this issue for you.

Nov 12, 2020 -

SM responded

The issue is this is not the first time (not even the same car!) that I've gone to you all for repairs and have the car break down again on me with exactly the same symptom. Your staff had me put $2000 worth of repairs into it, clearly not the issue, as broke down on me again with the same symptom. Your staff failed to fix the actual problem which turned out to be a small part. They were clearly embarrassed as they 'fixed' it for free....so I guess the original $2000 worth of 'repairs' were not the issue. A very similar issue has occurred with your dealership before. My wife's Nissan broke down, she had it towed, they were condescending to her when giving it back and it broke down WITHIN 100ft of where it broke down before, turns out your 'fix' wasn't correct again. The combination of reliability and condescension means she won't agree to getting another Nissan.

November 11, 2020

My vehicle is always serviced in the timeframe given and I get it cleaner and running better than before the service. I would recommend to anyone. More

by dougc874
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2020

I always get there early . The staff is there bright and early with smiles on their faces. Tara Mcdade is my service writer and does an excellent job of listening to what i need done on my vehicle ,and alwa More

by IND_RBI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2020

They are always super friendly and willing to fix the problem or help me with my service. It always clean with snack machine and some drinks. More

by Mitch2sanders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forrest Roberts, Michael De Jesus
November 09, 2020

They always do a wonderful job servecing my car. Everybody I have dealt with there are friendly and professional. During COVID-19 happening they give coupons for a car wash. More

by giger_judith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forrest Roberts, Michael De Jesus
November 09, 2020

Great service and staff. Fast service. Every question answered. Clean waiting area with coffee and snacks available. Truck was cleaner than whey I dropped it off. More

by MYSTICTRAVLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forrest Roberts, Michael De Jesus