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400 Reviews of Joe Machens Nissan - Service Center
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April 23, 2023
Had appointment at 7:15AM! Pulled up to service door & Tara opened the door ! Tara & I reviewed what service was to be performed! Service was performed as desired & Ieft the de Pulled up to service door & Tara opened the door ! Tara & I reviewed what service was to be performed! Service was performed as desired & Ieft the dealership happy as ever! More
by CHRISLOWE@CENTURYTEL.NET
Verified CustomerEmployees Worked With
Tara
August 17, 2022
They won’t stand behind the warranty and expect you to pay labor for something under warranty pay labor for something under warranty More
by Eric
Employees Worked With
May 12, 2022
Horrible service, they have had my car for three weeks. I was told they had no loaner cars or rentals, I spent $1500 on a rental. Money I don't have. Finally it's fixed, $4000 later, fixed transmission. Pa I was told they had no loaner cars or rentals, I spent $1500 on a rental. Money I don't have. Finally it's fixed, $4000 later, fixed transmission. Paid for their services and still dosent run correctly. Magically they have a loaner, that smells like weed. I go to pick it up again, today it has red paint down the side of my silver door and my car is vibrating and shimmying. I am beyond livid! I spent almost two months rent for my car to sit on their lot. The more they "work" on it, the more jacked up it gets. Ironically this car is not paid off, it came from them and should not need a new transmission yet. It's only a 2017 I'm still expected to make payments on a car I can't drive. in the mean time I just want a car that will get me back and forth to work. Do Not go to them to purchase or fix a car. It will just cost you extra money! I'm a single parent that had to choose between paying rent or paying for a rental so I could get to work. Now I still don't have a working car, going on week 4 but they got paid for their "services". Thieves!!! More
by kperkins
Employees Worked With
July 30, 2021
I am extremely disappointed with the service at Machens Nissan! I took my wife’s Juke in for an oil change and ended up with a $4,000 bill and over two weeks waiting on parts! The most disappointing part o Nissan! I took my wife’s Juke in for an oil change and ended up with a $4,000 bill and over two weeks waiting on parts! The most disappointing part of the whole experience is that I have asked to talk to the service manager for a week now and he is so disrespectful to his customers that he can not be bothered to return a phone call!!! Needless to say I will not be giving Nissan or any of the Machens dealerships my business in the future. More
by J.HUTSON55
Employees Worked With
December 02, 2020
I had a 9 am appointment for an oil change. It took one hour and 40 minutes for them to do it. I had to go ask about the status after waiting 90 minutes. Forrest was very polite but it’s unacceptable to hour and 40 minutes for them to do it. I had to go ask about the status after waiting 90 minutes. Forrest was very polite but it’s unacceptable to wait that long. More
by mkohly
Employees Worked With
Forrest Roberts
December 01, 2020
I have been a customer since it was Perry nissan and remained a customer since it’s been Joe Machens. The service Dept is expensive! Oil changes have gone up and yesterday I had recommendations totaling remained a customer since it’s been Joe Machens. The service Dept is expensive! Oil changes have gone up and yesterday I had recommendations totaling almost 700.00 but no deal or offer, like if I get all this done I’d get 20% off or something. Just to get my batter cable cleaned off was gong to charge me. I love my Nissan and have always had a Nissan but service needs to be more personable as far as their offers go. I do like Tara, she does seem to try to find some sort of coupon. More
by smorrison
November 30, 2020
Always nice to work with and helpful. Staff is friendly and remember my name which makes me feel like they really care about their customers. and remember my name which makes me feel like they really care about their customers. More
by deannadaun
November 21, 2020
The service team is amazing at Joe Machens Nissan! Tara is always very friendly and professional, an absolute pleasure to work with! The mechanics always do a very thorough job , quickly. I honestly can’t is always very friendly and professional, an absolute pleasure to work with! The mechanics always do a very thorough job , quickly. I honestly can’t imagine taking my Rogue anywhere else! More
by DOLPHINS_1975
Employees Worked With
November 20, 2020
I can’t give enough praise and gratitude to Tara and her service team. I have never been treated better. 6 hours from home when we broke down, and I didn’t have to worry, they took such great care of my tru service team. I have never been treated better. 6 hours from home when we broke down, and I didn’t have to worry, they took such great care of my truck and me. Tara went above and beyond. The young man who gave me the loaner vehicle was another kind soul who I’ll always be grateful for. Thank you to this whole team. More
by Mwychesit
