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Joe Machens Nissan - Service Center

Columbia, MO

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383 Reviews

383 Reviews of Joe Machens Nissan - Service Center

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August 25, 2018

Great Service As always, service was very Professional. My questions were answered and the Service was performed as stated. It was done in a timely manner. That’s w More

by CeeGee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2018 -

Joe Machens Nissan responded

Thank you for the positive feedback! We are happy to know you had another great service visit and had all your questions answered by our team! We do appreciate you and your business! Thanks again!

August 24, 2018

Excellent service No complaints; professional, efficient, friendly service. Will be back, and will recommend to friends and family. Have used Joe Machens Nissan in the More

by JEN.HEDGE73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2018 -

Joe Machens Nissan responded

Jen, we are happy to hear you had an excellent service visit with our team! Thank you for sharing your positive feedback! We appreciate you!

August 24, 2018

Oil change and tire rotation Everyone in the service department was really nice and helpful. This was my first time so I wasnt sure what to do. They were great helping me and so More

by HAWKINSBARB66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shuttle driver, not sure of his name., Cathy Martin, Kamille Carey
Aug 24, 2018 -

Joe Machens Nissan responded

Thank you for the great feedback! We are happy to know you had an overall excellent service visit! We do appreciate you! Come back and see us!

August 24, 2018

Great advice you can trust Tara is the best! She is always happy to answer any questions and keeps me informed on the progress of my car. Only place I trust with my Nissan. More

by JH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2018 -

Joe Machens Nissan responded

Thank you so much for the great feedback! We are glad to know you had a great overall service experience with Tara! We do appreciate you and your business!

August 23, 2018

Nothing major Oil change was done but a piece was supposed to be ordered. It’s been a week and haven’t heard a word about it. I will say this isn’t the normal pers More

by KVNCHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Story
Aug 23, 2018 -

Joe Machens Nissan responded

We will alert our management team of this situation and investigate further. We appreciate you and your honest feedback. We sincerely apologize for the long wait regarding the part ordered. Thank you again for your business.

August 23, 2018

Great scheduling, in and out on time, and fixed right! Fixed right the first time. Car washed and ready to go when expected. I really like the garage entry, out of the weather and near the service desk. More

by RICHGILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2018 -

Joe Machens Nissan responded

Rich, thank you for sharing your positive feedback with us! We are happy to know you had a great overall service visit! Come back and see us! Thanks again for your business!

August 22, 2018

Service is always done in a quick and efficient manner. The people you deal with are always friendly and professional. I always use their dept. for all my s More

by RNDMORTON4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scotty Glasgow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2018 -

Joe Machens Nissan responded

Thank you so much for sharing your positive feedback with us! We are glad to hear you had a great service experience with our team during your visit! We do appreciate you and your business!

August 21, 2018

normal serfvice and transmission flush Everything went very smooth with no issues, Tara always does a great job and keeps me informed as to when the car will be ready. More

by palmermark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2018 -

Joe Machens Nissan responded

Mark, thank you for the positive feedback! We are happy to hear you had a great overall service visit with our team! We appreciate your business! Thanks again!

August 18, 2018

Routine maintenance I took my 2017 Rogue in for the first oil change. As far as I can tell they did a good job. The complimentary car wash, however, is a joke! I had driv More

by CaraS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2018 -

Joe Machens Nissan responded

Cara, thank you so much for sharing your positive feedback! We love knowing you had a great first service visit with us! We do appreciate you and your business! Come back and see us!

August 17, 2018

Wasted alleged repair $900.00 sent and within 2 weeks problem reappeared. Tara now says "well with the age and miles of the vehicle, it might be something else." I was told More

by BENTONWANDA
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Aug 17, 2018 -

Joe Machens Nissan responded

Wanda, we sincerely apologize for your experience with us. We will alert our management team of this situation and look into further. We do strive for quality customer service and appreciate your honest feedback. Again, we are very sorry to hear you had a less than exceptional experience.

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