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Joe Machens Nissan - Service Center

Columbia, MO

4.8
400 Reviews

400 Reviews of Joe Machens Nissan - Service Center

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June 28, 2020

All my car needed was my tires to be balanced and rotated and yet I paid for an alignment that was not needed and told after the service was performed. Two days later my car was vibrating hard in the rear an More

by mrfish27
Recommend Dealer
No
Employees Worked With
Tara McDade
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael De Jesus
Jun 29, 2020 -

Joe Machens Nissan responded

Hello, I'd like to look into this for you further. If you could send me an email with your information that would be great. Hopefully we can try to resolve this issue. My email is sholechek@machens.com

June 28, 2020

The service was excellent and the work performed was fast and completed excellent. We have a 2014 Nissan and your dealership will start servicing it. The service manager at Jefferson City couldn’t work on yo More

by Allen Dahlstrom
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forrest Roberts
Jun 29, 2020 -

Joe Machens Nissan responded

Thank you for the great review of our service team! We appreciate having the opportunity to service your vehicles!

June 27, 2020

2 weeks ago I had my car serviced and requested new tires. They said let’s rotated and align and you’ll get another 15k miles on these tires. Fast forward 2 weeks and I have a flat (because I needed ne More

by GIBLER813
Recommend Dealer
No
Employees Worked With
Forrest Roberts
Jun 29, 2020 -

Joe Machens Nissan responded

Hello, I'd like to look into this for you further. If you could send me an email with your information that would be great. Hopefully we can try to resolve this issue. My email is sholechek@machens.com

June 24, 2020

I couldn't get into my Mitsubishi shop on a Saturday so they recommended me to Nissan instead. Zero hassle, your guys sent the bill over to my guys and I didn't have to worry about anything! The customer l More

by Tempest
Recommend Dealer
Yes
Employees Worked With
Michael De Jesus
Jun 24, 2020 -

Joe Machens Nissan responded

Thank you for the review of our Service Department, I'm so glad we were able to help you out on Saturday!

June 19, 2020

Tara is the best - she makes scheduling my service appointments easy and always gets me in timely & the shuttle is so convenient in taking me to work & picking me up. DJ does a great job. All I have t More

by H.Trinidad
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DJ
Jun 22, 2020 -

Joe Machens Nissan responded

Thank you for the great review of Tara and our service team!

June 18, 2020

My car was dirty. My steering wheel was greasy. Had to clean everything up myself. I don’t think this is right at all; however, it Is even more disappointing during Covid. More

by REC459
Recommend Dealer
No
Employees Worked With
Cristian Sellars
Jun 18, 2020 -

Joe Machens Nissan responded

Hello, If you could email me your name so I can look into this further for you, I'd like to try and make this right. My email is sholechek@machens.com

June 18, 2020

It is always clean and employees are all very courteous and helpful. Was surprised no one was wearing a mask. Appreciated Nelson calling to set up service appointment. More

by JONESDIANN
Recommend Dealer
Yes
Employees Worked With
Not sure who assisted me
Jun 22, 2020 -

Joe Machens Nissan responded

Thank you for the feedback and great review of our team!

June 17, 2020

Great I have been coming to Machens for five years. Satisfied with service and helpfulness of all the staff. I came for oil change. Thank goodness they do More

by B.D.PETZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forrest Roberts
Jun 18, 2020 -

Joe Machens Nissan responded

Thank you for the great review of our service department!

June 16, 2020

Tara was great and always on top of everything. They got everything done in a good amount of time. The courtesy shuttle was very helpful! More

by HANNAHMAYSE1
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forrest Roberts
Jun 18, 2020 -

Joe Machens Nissan responded

Thank you for the feedback, we'd like to know what we can do to make it 5 stars in the future!

June 11, 2020

Excellent service and waiting area. My truck was not purchased there but they treated it as if it had been. The waiting area had so much complimentary things and was very comfortable. More

by herringhouse
Recommend Dealer
Yes
Employees Worked With
Michael De Jesus
Jun 12, 2020 -

Joe Machens Nissan responded

Thank you for the great review of our Service Department!

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