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Joe Machens Nissan - Service Center

Columbia, MO

4.8
400 Reviews

400 Reviews of Joe Machens Nissan - Service Center

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July 04, 2020

The only reason for 4 stars is I was told 44.95 + tax for an oil change and was charged 50.20 + tax. Everything else was great. More

by joejames1193
Recommend Dealer
Yes
Employees Worked With
Forrest Roberts
Jul 07, 2020 -

Joe Machens Nissan responded

I'm sorry for the confusion. I'd like to look into this further for you, if you could, please send me your contact information to sholechek@machens.com.

July 03, 2020

fixed issue, quite a long wait express service took a little over an hour, but they fixed the issue. good thing I am under warranty. maybe next time length of wait will be better More

by jeroice.brock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt McMahon
Jul 07, 2020 -

Joe Machens Nissan responded

Thank you for the feedback, we use this to continue to serve our customers better!

July 03, 2020

I came in to have new tires put on & balanced. Thank you Josh Elder & Forest Roberts for an awesome experience & starting my day off with a smile...😊!! More

by CKCELLAR
Recommend Dealer
Yes
Employees Worked With
Josh Elder, Forrest Roberts
Jul 07, 2020 -

Joe Machens Nissan responded

Thank you for the great review of our team!

June 30, 2020

Was a very nice experience they got my car in in a very short time period and got my car done in a timely manner great friendly staff More

by Earlcamp6o
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2020 -

Joe Machens Nissan responded

Thank you for the great review of our service department!

June 28, 2020

The wait time was a little longer than I expected for an oil change and considering I made an appointment but the internet was down so maybe that was why. My car was washed but it was not vacuumed very well More

by JenGem2013
Recommend Dealer
Yes
Employees Worked With
Austin Loyd, Forrest Roberts
Jun 29, 2020 -

Joe Machens Nissan responded

Thank you for the feedback from your service visit, we use this information to continue to improve and serve our customers!

June 28, 2020

Took my car in to get brakes serviced and a brake light fixed, left the dealership and my brakes were still having issues and my brake light was still out. More

by KF75
Recommend Dealer
No
Employees Worked With
Michael De Jesus
Jun 29, 2020 -

Joe Machens Nissan responded

Hello, I'd like to look into this for you further. If you could send me an email with your information that would be great. Hopefully we can try to resolve this issue. My email is sholechek@machens.com

June 28, 2020

Tara was good to work with, explained everything, made sure my issue was explored and resolved....and my truck was done quickly. I would recommend working with Tara again and I’ll be back. Thank you! More

by B. Austene
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Joe Machens Nissan responded

Thank you for the great review of Tara and our service department! We look forward to seeing you again!

June 28, 2020

I had to get my moonroof fixed because it wouldn’t slide open. Within 20 minutes they figured out what was wrong. Now it works better than ever and they didn’t charge me the full $125 diagnostic fee. More

by kurt_l_1968
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forrest Roberts
Jun 29, 2020 -

Joe Machens Nissan responded

Thank you for the feedback and great review! I'm am so glad we were able to fix your issue with your moonroof!

June 28, 2020

Very disappointing, disgusting. Requested find cause of repeated blowing of right rear shock. You found nothing wrong. Discussion was futile. Not returning without manager involvement. More

by CLSFRY
Recommend Dealer
No
Employees Worked With
Tara McDade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic - name unknown - worthless
Jun 29, 2020 -

Joe Machens Nissan responded

Hello, my name is Samantha, I'm one of the managers here. I'd like to look into this for you further. If you could send me an email with your information that would be great. Hopefully we can try to resolve this issue. My email is sholechek@machens.com

June 28, 2020

Always great service! Forrest was wonderful and had me in and out in no time. I’m glad I finally have a place I can trust. More

by DEBBIEJ965
Recommend Dealer
Yes
Employees Worked With
Forrest Roberts
Jun 29, 2020 -

Joe Machens Nissan responded

Thank you for the great review of Forrest and our Service Department! We look forward to seeing you again!

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