Joe Machens Nissan - Service Center

Great I have been coming to Machens for five years. Satisfied with service and helpfulness of all the staff. I came for oil change. Thank goodness they do I have been coming to Machens for five years. Satisfied with service and helpfulness of all the staff. I came for oil change. Thank goodness they do a multi-point inspection because I was in need of a new battery and transmission fluid. Thanks. Also appreciated Forest setting my clocK! More

Tara was great and always on top of everything. They got everything done in a good amount of time. The courtesy shuttle was very helpful! everything done in a good amount of time. The courtesy shuttle was very helpful! More

Excellent service and waiting area. My truck was not purchased there but they treated it as if it had been. The waiting area had so much complimentary things and was very comfortable. purchased there but they treated it as if it had been. The waiting area had so much complimentary things and was very comfortable. More

Pleasant employeesGood timing on serviceGood Pleasant employees Good timing on service Good surroundings Reliable service Just good good good people along with great service Timely Friendly Pleasant employees Good timing on service Good surroundings Reliable service Just good good good people along with great service Timely Friendly Nice and accurate Great More

Love the Machens Nissan Service Department! I’ve been coming here for 4(?) years and have never had a bad experience. They’re always kind and friendly! I love the option to wait or use the courtesy van. coming here for 4(?) years and have never had a bad experience. They’re always kind and friendly! I love the option to wait or use the courtesy van. I also like being able to walk-in or schedule an appointment online. More

The service adviser was very helpful and listened to my request and understood what I needed. He was very helpful and pleasant. The total time I waited was less than I expected. Great service! request and understood what I needed. He was very helpful and pleasant. The total time I waited was less than I expected. Great service! More

Except for being confused about the loan to get the repair work done, it only accepted debit cards for which a picture was taken of both sides of it, and I had to pay $98.00 to them before any work beg repair work done, it only accepted debit cards for which a picture was taken of both sides of it, and I had to pay $98.00 to them before any work began. They later say I will have one (1) month interest free if it is paid in full. I was seeking the auto repair credit that some of your other Col., MO dealerships have with six (6) months no interest. Otherwise I'm am OK with the overall experience. More

The service department and courtesy driver delivered exceptional customer service. I received timely calls from Tara to discuss services requested and was completed as promised. exceptional customer service. I received timely calls from Tara to discuss services requested and was completed as promised. More

Where very quick to find the issue with my Vehicle and the staff was really friendly and helpful overall great experience. Will be returning if I have any other issues with my vehicle. the staff was really friendly and helpful overall great experience. Will be returning if I have any other issues with my vehicle. More

Unsatisfied with my last 3 visits to the service dept., . First visit the recall work was not fixed correctly on my truck. 2nd visit mechanic didn’t complete work I asked for without consulting or notifying First visit the recall work was not fixed correctly on my truck. 2nd visit mechanic didn’t complete work I asked for without consulting or notifying me I found this out when I got in my truck. 3rd visit is was slow and receptionist was not helpful or friendly. Frustrating that that I have to remove and dispose the paper and plastic they cover the inside of my car with. Couldn’t the mechanic remove when job is done and they get out of it? More