Joe Machens Nissan - Service Center

Some unfortunate events out of dealers control happened resulting in my car being there for 6 weeks, but that is not why I'm only giving 2 stars. 5 days after returning my car it did the exact same thing I resulting in my car being there for 6 weeks, but that is not why I'm only giving 2 stars. 5 days after returning my car it did the exact same thing I had it towed to them in the first place and required another tow. They did not take any monetary responsibility for the tow. They were always nice, but not overly accommodating. I asked for a loaner vehicle, I was asked to make an appt, when I arrived at my appt time no one knew about such loaner. They did quickly find me one...but it had not been cleaned and still had food crumbs from previous use. They had my car for 6 weeks the first time and didnt even wash it which had been standard along with a quick detail from all other dealers I have worked with. The 2nd time I did recieve a free wash from a local car wash, but not even a quick vacuum inside. After realizing I no longer wanted to drive a nissan, I asked for a trade in value. I also checked with 5 other dealers. They were all between 3-6k more than than Machens offered me. Which tells me they either have no faith in the work they did on my car, or after having a really poor nissan experience they thought I would be an easy buy. More

Tara McDade is amazing! Love working with her! She gets things done! I have her customer for over 5 years! Would never go anywhere else!! She is very professional and knowl Love working with her! She gets things done! I have her customer for over 5 years! Would never go anywhere else!! She is very professional and knowledgeable. D.J. Ryals is always great getting me to work. I do not even need to tell him where to go anymore. I am very appreciative of his positive attitude! More

Everyone there is always so nice. I hate that my car didn’t get cleaned up because of Covid policy but the service was awesome. didn’t get cleaned up because of Covid policy but the service was awesome. More

I’ve dealt with numerous service departments through the years and never felt respected or happier than I do with Machens Nissan esp Tara McDade years and never felt respected or happier than I do with Machens Nissan esp Tara McDade More

It was clean staff was courteous and friendly.Service It was clean staff was courteous and friendly. Service was completed in less time then was expected. Overall a very good experience for both of us It was clean staff was courteous and friendly. Service was completed in less time then was expected. Overall a very good experience for both of us More

Roger is awesome as a mechanic and Tara is an awesome service writer , she has always taken of me and my truck. And Roger is always the first mechanic there , so I know he knows Nissan and that’s what I service writer , she has always taken of me and my truck. And Roger is always the first mechanic there , so I know he knows Nissan and that’s what I like More

It was really qualified service for me who is not fully aware of the problems also not having any knowledges about the car. Thank you. aware of the problems also not having any knowledges about the car. Thank you. More

I was at Joe Machens Nissan for a recall on my 2020 Nissan Kicks. The appointment went very well and the issue was repaired quickly. Nissan Kicks. The appointment went very well and the issue was repaired quickly. More

Was given prompt attention to car not running & stopping abruptly on the highway bec the air hose cover blew open. Forrest( service advisor) Dustin( mechanic) did an excellent job taking care of it qui abruptly on the highway bec the air hose cover blew open. Forrest( service advisor) Dustin( mechanic) did an excellent job taking care of it quickly. More