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Joe Machens Nissan - Service Center

Columbia, MO

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383 Reviews

383 Reviews of Joe Machens Nissan - Service Center

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September 24, 2020

Very Professional service from everyone.They go the Very Professional service from everyone. They go the extra mile as well as above and beyond. Excellent!! Not just a number to them. Treat you like yo More

by USMCLTJAYME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt McMahon
Sep 24, 2020 -

Joe Machens Nissan responded

Thank you for the great review! We're trying really hard to make sure we show our customers exceptional customer service!

September 24, 2020

Got car repaired at less cost than originally priced. And got it done in less time than originally thought and friendly reps. VERY GOOD JON More

by SALLYHEUER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forrest Roberts, Michael De Jesus
Sep 25, 2020 -

Joe Machens Nissan responded

Thank you for the great review! We are working hard to make sure we exceed our customers expectations!

September 24, 2020

Excellent service. Forest really took care of my needs and was understanding and helpful. When my truck was going to take longer than expected he made sure that I was taken care of. More

by Howery04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forrest Roberts
Sep 25, 2020 -

Joe Machens Nissan responded

Thank you for the great review! We appreciate your business!

September 23, 2020

The service was done per the estimate and was completed within the estimated time promised. One day later the EVAP problem has not returned and the new brakes stop the car. More

by TCMO
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Joe Machens Nissan responded

Thank you for the great review! We appreciate your business!

September 23, 2020

Good friendly service. I was a little disappointed in Good friendly service. I was a little disappointed in the time required to service vehicle. Agent was very friendly and responsive Recommend servi More

by FWELLS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forrest Roberts
Sep 24, 2020 -

Joe Machens Nissan responded

Thank you for the nice review! We are always working on ways to make our customers service times quicker.

September 20, 2020

I think they did an awesome job during my visit.. especially working under the conditions they have to work under during the pandemic.. when I come in I’m greeted by first name given I’ve been a cust More

by MEGAN300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Joe Machens Nissan responded

Thank you for the great review! We appreciate your loyalty to us and your continued business!

September 19, 2020

Tara was amazing as always! And everyone in the service department took care of my last minute needs. Even though last year was ruff about the things that kept getting missed on my vehicle they have done e More

by BEASLEY.TATIANA89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forrest Roberts, Michael De Jesus
Sep 21, 2020 -

Joe Machens Nissan responded

Thank you for the great review! We're happy you gave us a chance to turn your experience around!

September 19, 2020

When my part arrived early, my service advisor called to see if I’d like to bring my car back sooner than scheduled. I did, and the service was performed quickly, and they were able to apply a coupon I rece More

by Jmt13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Joe Machens Nissan responded

Thank you for the kind words! We appreciate your business.

September 19, 2020

When repairing my car, they found a defective part, they gave me a loaner car for the night. I appreciated it, but it was a basic car. Bad move if you were wanting to sell me a car. More

by NELSONCLOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forrest Roberts
Sep 21, 2020 -

Joe Machens Nissan responded

Thank you for the great review. I apologize the car didn't have the features you were wanting. When giving our service customers loaner cars we aren't trying to sell them a new one, We're only wanting to make sure they are able to continue on with their day and get to where they need to be with as little inconvenience as possible!

Sep 22, 2020 -

NELSONCLOD responded

It did that, and I appreciated The use of the car.

September 19, 2020

Great service as always. Tara is amazing. She does a great job letting me know what is going on with my car. The work is always done on time. More

by claya36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Joe Machens Nissan responded

Thank you for the great review! We're lucky to have Tara on staff.

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