Joe Machens Nissan | Page 92

I went in after I was in a car wreck.I was trying to find a car in my families price range.After I had seen a few cars that I didn't really like I was ready to give up for the day. Brandon ended up finding t a car in my families price range.After I had seen a few cars that I didn't really like I was ready to give up for the day. Brandon ended up finding the one I bought.His customer service skills were great.This was the first car I have ever bought.He made me feel comfortable thru the process.The next time I decide to buy I plan on going back. More

I've had my truck for over five weeks now, and I have been really impressed with follow-up customer service checking to see if I still liked my truck and if I had any questions about it. Brandon was fri been really impressed with follow-up customer service checking to see if I still liked my truck and if I had any questions about it. Brandon was friendly and knowledgable, and helped me pick the right truck for me. I highly recommend Brandon and the Joe Machens Nissan dealership! More

I had a wonderful experience buying my car at Joe Machens. My sales man wass Brandon Crites, he is wonderful, friendly and made me feel comfortable when I bought my car. I have had my car for about 3 Machens. My sales man wass Brandon Crites, he is wonderful, friendly and made me feel comfortable when I bought my car. I have had my car for about 3 weeks now and I love it. More

I just bought a new car a few weeks ago and it was a great experience!! Brandon really worked with me and let me look at a lot of cars to make sure I really knew what I wanted. He answered all my questi great experience!! Brandon really worked with me and let me look at a lot of cars to make sure I really knew what I wanted. He answered all my questions and really made me comfortable about buying the car. So happy that I worked with Brandon and was able to get a great deal!! Defiantly recommend machens Nissan and Brandon Crites if you are looking to buy a new car. They take really good care of you! More

I purchased a USED 2006 Nissan Quest in January 2011 with a ''full'' warranty. Since then I have had numerous engine related repairs, and have spent almost $3,000 out-of-pocket with nothing covered by the wa a ''full'' warranty. Since then I have had numerous engine related repairs, and have spent almost $3,000 out-of-pocket with nothing covered by the warranty. This month my engine light came on again and this time it’s a catalytic converter which will cost $1,300 out-of-pocket (because once again it’s not something covered by the 'waste-of-my-money' warranty). Being this is the fifth or sixth repair OR service visit for my van in less than a year after I purchased it, I was extremely upset and frustrated (completely irate at this point). I called the service department only to be hung up on (after only a few seconds on the phone and without warning). I then called back and spoke to his manager who gave me a lot of nonsense about how the catalytic converter isn't necessary for safety inspections (in our county) and there isn't any real need to fix it if I don't have the money. After telling me his car has the same problem and without offering me anything (could have been something as simple as ’we’ll waive the fee for this service visit' ($50 value)), he became impatient and didn't want to be on the phone anymore, so being a mature adult he decided to giggle about it and tell someone in the background that I wouldn't let him off the phone (which was completely untrue and disrespectful). As a result, I demanded he transfer me to his manager's voicemail. To be perfectly honest, at this point I was already aware nothing was going to be resolved to my satisfaction and they were going to get away with selling me a junk vehicle. The only reason I wanted to speak with his manager was to tell him how hateful and disrespected I had been treated by his service personnel. He called me back the same day, which was the first descent thing anyone at this dealership has done so far, to apologize for the rude behavior of his staff. However, he wouldn't apologize for selling me a vehicle which is falling apart. His reasoning was that sometimes you win and sometimes you lose, and unfortunately, this time we lost. I have purchased a lot of both USED and NEW cars, and this is the first time I have ever had to make this many expensive repairs in the first year of ownership (at this stage I’m practically rebuilding the van part-by-part) He offered to bring me in to consider trading the van for something else that was ''mechanically sound'' and would “make me happy”, but couldn't guarantee how much trade value I would get (even though this was apparently a lemon), even if I decided to trade up. After reading other ''horror stories'' online, I discovered this is a pretty common tactic by dealerships which just results in more money out of consumers. So I will be left with paying for all the repairs I've had to make and any amount that I still owe on it if I do decide to trade it upside down. This has been the worst ordeal I have ever been put through and I will not be doing any more business with any MACHENS dealership and will share my story with anyone considering doing business with them. Furthermore, instead of trading my van upside down with Machens, I’ll just take it elsewhere and cash in that good-for-nothing warranty for whatever refund I can get. BUYERS BEWARE! More

First oil change on my new Frontier. Had a cup of coffee ,Casey had me in & out in less than 40 min. They washed it & because it was my first oil change it was free!! Free, it does get any better than that. ,Casey had me in & out in less than 40 min. They washed it & because it was my first oil change it was free!! Free, it does get any better than that. Thank's for the great service!! Vernon Pauley More

Solomon wasn't pushy very polite. He asked to come along on the test drive rather than just tagged along. We found a drag noise on a right hand turn. Which he promised he would get resolved and it was on th on the test drive rather than just tagged along. We found a drag noise on a right hand turn. Which he promised he would get resolved and it was on the Monday. While the car was being prepared he wasn't happy with quality of the wash to the bed and made them go back over it and clean it up much better. He gave new foot mats with the car to replace the dirty old ones. He also offered to help setup the electronics inside the car which i didn't need but the gesture was still pleasantly received. I would definitely recommend and use his services again More

I bought my 2010 Titan from these guys last year. Love my truck and got a fantastic deal on it. Since, I've been bringing my truck and my 2008 Nissan Xterra to them for maintenance. I've never had maintenanc truck and got a fantastic deal on it. Since, I've been bringing my truck and my 2008 Nissan Xterra to them for maintenance. I've never had maintenance done at a dealership before (never trusted them to be honest), but I feel like I can trust these guys and would rather have them work on my cars than anyone else in town. Great job guys. I'm a Machens customer for life at this point. More

The dealership is always so clean and well lit. Everyone was so friendly even the ones that wern't involved with our sale. Our Salesman was Rick Witlock and a guy name Tony helped him with all the details o was so friendly even the ones that wern't involved with our sale. Our Salesman was Rick Witlock and a guy name Tony helped him with all the details of the vehicle because Rick was new. Very impressed!! More

I looked at several dealerships in town and wanted to test drive several differnet vehicles. I test drove the Nissan Altima and the salesman was very friendly. I loved the car and then went to purchase test drive several differnet vehicles. I test drove the Nissan Altima and the salesman was very friendly. I loved the car and then went to purchase it on a different night. I got a very good deal on my trade in, sales manager helped in getting good packages for the car and was out of the dealership with a new car in about 2 to 2 1/2 hrs. I was very pleased with the dealership. More