Joe Machens Nissan

I don't feel that were given complete honesty at this dealership. We drove almost 4 hours to visit this dealership and look at two used vehicles in particular. I had spoken with Scott Glasgow by phone th dealership. We drove almost 4 hours to visit this dealership and look at two used vehicles in particular. I had spoken with Scott Glasgow by phone the day before about the used vehicles we were interested in. I was told over the phone that he wanted to try and sell me a new vehicle instead. When we arrived we were told that both of the used models had already sold that day and we were immediately shown a new model. After having to go back and forth on price and payments we were eventually told that the used vehicle that we originally had called about had not actually sold, but were now told that it was at the sales manager's house. After finally agreeing on a price & payment we left the dealership with a new vehicle and a feeling that we had received a good deal. However, on the following Monday I received an e-mail from John Milletics at this dealership. He apparently wasn't aware that we had purchased a vehicle at this dealership. He stated in the e-mail that they were taking $12,000 off of the model that we purchased. I then proceeded to e-mail our salesman Scott Glasgow to ask him why were weren't offered this deal and his response was that it was only for a 2012 model they had with hail damage. I didn't believe that to be true based off of the e-mail from Mr. Millitecs. It was at this time that I realized that the folks at Joe Machens Nissan had not been honest with us on more than one occasion. The vehicle itself has had to be in the shop already for a back window that came loose from the assembly it was attached too. I also have to have more warranty work done on the passenger door where the weather stripping has come loose and is resulting in loud wind noise while driving. Ultimately I am not satisfied with my experience with the vehicle or the dealership. I left there with a new car and a good feeling but that feeling quickly changed. More

This was my first experience in purchasing a used car from Joe Machens Nissan and it was a positive one. We had made contact online and received an email from James. When we arrived we were greeted kindl from Joe Machens Nissan and it was a positive one. We had made contact online and received an email from James. When we arrived we were greeted kindly and not hassled. We set down with James and went over again what we were looking for, he even had the vehicles we were interested in waiting for us to test drive upon our arrival. We went over the vehicle in detail and I knew I had found the one I’d been searching for. The paperwork process was very smooth thanks to Eric. He made it quick and easy. Everyone that we came in contact with were very professional. I would recommend them and the dealership to anyone interested in buying a new or used vehicle. Thank you again, we love our GMC Acadia! More

Everyone at Machens is absolutly great !!! From the service guys to your sales staff. Especially James !!! He listened to what I wanted and pulled it out the first time. I LOVE LOVE my Murano, I LOVE service guys to your sales staff. Especially James !!! He listened to what I wanted and pulled it out the first time. I LOVE LOVE my Murano, I LOVE all the xtras,its so comfy to ride in and it drives like a dream. And did I mention James? Well I can't mention him enough. ( AND NO I'M NOT A RELATIVE ; / ) I do recommend Machens to every one I come in contact with.Its worth the drive to Columbia to get it serviced,and I also tell that to everyone. Where else can you take your car and not only get it serviced in a timely manner, AND they wash and vaccum it out ,they have totally spoiled me, I will not take it anywhere else. Very Sincerely Betsy Mitchell More

I have never purchased a vehicle over the internet before. I found just the car I was looking on the Joe Machens intenet site. I contacted them by phone and Sage, the salesman picked up the ball. before. I found just the car I was looking on the Joe Machens intenet site. I contacted them by phone and Sage, the salesman picked up the ball. There were no pictures on the internet, so Sage took MANY photos and sent to me. He then went "to the top" in his dealership with my cash offer and closed the deal. Working over the past two weeks with this dealership has been a pleasure. I would ask Sage for maintenance records on the car...within half hour, I would have them in the email. The professional responsiveness of Sage made me gain confidence. He got me in touch with the business manager, Eric Highley, who sent all the paperwork in a timely manner to close the deal. My friends were encouraging me to buy a ticket to MO to test drive the car and not to buy it without "laying eyes on it." The amount of information, and the accuracy of the information gained enough confidence that I went forward with the cash deal just working with these two gentlemen on the phone and via emails and texts. When the car arrived, it was just as Sage had described, both in words and pictures sent to me. The followup AFTER the sale was just as professional as before the deal was signed. I would HIGHLY RECOMMEND this dealership to all customers (local and on the internet) that are considering a Nissan! These guys are great! More

From the minute I met Jonathan Barfield it seemed like we were old friends. He was cheerful and courteous. He had already taken the list of options that I was looking for on the Rogue and had found one tha were old friends. He was cheerful and courteous. He had already taken the list of options that I was looking for on the Rogue and had found one that met or exceeded all of them. Jonathan was always easy to contact and checked in on me during and after the sales process. He went over the entire car with me when I came to pick it up, making sure that I had a good working knowledge of the controls. The car was clean and shining like a new penny at the time of transfer. This young man truly knows what customer service really means. At no time did I feel rushed or pushed into a decision that I was not comfortable with. He is without a doubt someone that I would be proud to have on my team. More

I had researched the Versa, aas well as other makes and models similar to it. Because of gas economy, features, and pricing, Versa was my first choice so that's why I went to Joe Machen. When I arrived at models similar to it. Because of gas economy, features, and pricing, Versa was my first choice so that's why I went to Joe Machen. When I arrived at the dealership, I was met and greeted by Jonathan Barfield. I explained that at that time I was only interested in seeing if I felt comfortable in the Versa. He brought one over and offered a test drive, which I accepted. Due to a busy schedule and the fact that I was waiting on money for a down payment, I explained that I was not ready to buy yet, but would be back in touch. A few days later he followed up with an email, and said when I was ready, feel free to contact him. Once everything was in place on my end, I contacted Jonathan by e-mail and he helped in every way he could to get the deal going on the specific car I wanted, even willingly changing once I found the car I test drove was still available. We corresonded through several e-mails and I asked to have a specific car held until I could get there on 6-29-13. He even supplied the VIN number, so I could arrange to have insurance, since I picked it up on a Saturay, and was turning around the next day to go on a short vacation. When I arrived on 6-29-13, Jonathan had everything in place, including temp tags, so I was in and out and on my way quickly. He was very professional in every manner, quickly and courteously responding to emails, answering all my questions. Never at any time did I feel any pressure to buy beyond my means, features I didn't want, or buy a more expensive vehicle. It was all on my terms. I would recommend him and the dealership to anyone interested in a Nissan, even though it is 2 hours away. More

Did the whole deal over the internet. Was more than pleased with my experience. And my vehicle was more than I expected. Thanks so very much. pleased with my experience. And my vehicle was more than I expected. Thanks so very much. More

Very professional service department, great waiting area with perks, quick service. We'll go back even though it's over 100 miles each way. Apparently they have a large well trained staff in the service dep with perks, quick service. We'll go back even though it's over 100 miles each way. Apparently they have a large well trained staff in the service department, plus they washed our car when the service was finished. More

Scott was enthusiastic and got me just the car I wanted and with financing too. I had asked about the tires before I came in and he said he didn't know about them, that we'd have to check. I drove away and and with financing too. I had asked about the tires before I came in and he said he didn't know about them, that we'd have to check. I drove away and we still hadn't checked. I called right away (the next day or next week day) as the tires on this $13K Prius were 3 or less on the outside and worn unevenly. A second trip to Columbia and numerous calls to both Scott and the manager (many with no response back from them at all) and I feel the offer of $100 off a set of tires within the first 30 days (when all the taxes and plates were due) was nothing. Found out from paperwork in the glovebox from a dealership and an insurance company that the vehicle had been wrecked (which I was told it hadn't been. Hmmm, don't know that I ever got the copy of the carfax I was told I would get that first day). I just took a trip to Branson with my kids. Found one of my tires had a bubble on it (less than two months from purchase). Drove home gripping the wheel waiting for a blow out. I'm now driving my daughter's car. Scott didn't give my friend the referral bonus he said he would send to her (she had bought her Prius from this dealership also and she had been very pleased). However, after all I have been through with them over this, my friend ended up buying a new vehicle from a Ford dealership. I am actually very happy with the car. The girls in the office were great to work with. I am very displeased with the salesman/dealership selling such a nice car with such inferior tires and I would have expected them to make it right. No, I am not pleased with their follow up in this matter and because of this I will not be recommending this dealership to anyone. Period. More

Working with Josh Elder was the best car experience I have EVER had .I have bought a lot of cars over the years and developed a contempt for the whole schtick. Josh is a new breed - I told him what I wa have EVER had .I have bought a lot of cars over the years and developed a contempt for the whole schtick. Josh is a new breed - I told him what I wanted to do (trade my vw beetle) for a newer beetle. I told him what I could afford and what I wanted. Seriously he found exactly what I wanted and LESS than what I expected to pay. He didn't call me with unnecessary 'what can I do to get you in this car today? calls. He e-mailed and let me know he found what I wanted and asked me if I wanted to make an appointment to see it. Josh is friendly, funny, experienced, he listens, he explains everything. He keeps promises, he makes things happen. He is a no BS guy. Josh didn't make me feel stupid when he had to go over things more than once - I could tell he wanted me to be comfortable and I walked away feeling really happy and trusting that if there are any issues -- Josh will handle it. I highly recommend Josh Elder and Joe Machens Nissan. The entire staff at Joe Machens is welcoming, friendly and eager to please. I know I am in good hands with everyone there. More