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Joe Machens Hyundai
Columbia, MO
623 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 623 reviews
May 28, 2012
1. Lying to customer said the condition of the car was "new". (There was damages under the bumper and high miles for new car) 2. Forced customer to signed the "extra protection contract" not explaining t "new". (There was damages under the bumper and high miles for new car) 2. Forced customer to signed the "extra protection contract" not explaining to us that it was optional. 3. Promised to give us $300 free gas car but did even receive it even after I got the car. 4. The Sales and Finance Managter did not approach us professionally they were unfriendly, unprofessional, untruthful. 5. Playing games on the total amount on contract. 6. Selling our trade-in car on thebe website but did not finish the trade-in paper work with the finance company. 7. Attempted to contact them about the situation but they pushed us over. No answer and when we called we were ignored or put on hold 8. Told us we were getting free oil changes but like the gas card we are still waiting. 9. Told us the only option to get this car is "buying".( tried to lease this car) More
by sccotties
Employees Worked With
Jason Sales Manager
November 17, 2011
This was our second Hyundai purchase ( first one was This was our second Hyundai purchase ( first one was preowned not from Hyundai dealer) Wanted a new one this time . Upon entering the dealership we m This was our second Hyundai purchase ( first one was preowned not from Hyundai dealer) Wanted a new one this time . Upon entering the dealership we met our sales Marjorie Beam, she was very friendly, knowlegable, and was not a typical car salesperson at well. She listened to what we wanted and worked very hard to find us 2 vehicles that fit our needs. Marjorie , and Mike hope I got his name right (sales manager} worked with us to come up with a deal for us on Monday night that fit our requirements. Once we agreed on a price the rest went quickly and smoothly and we picked up our new Veracruz the next day. friendly people and they worked hard to get us a great deal and a very good price satisfied customers More
by gravedigger
Employees Worked With
Marjorie Beam,, Mike, Eric, Mike Lottes
August 03, 2011
The dealership lied to get us in there, then insulted me. They did not even want to give me blue book value on my trade in. Have made several trips in there at their request to give them infornmation that They did not even want to give me blue book value on my trade in. Have made several trips in there at their request to give them infornmation that they did not get when they sold us the car. Then they lie to finance company saying we have never provided them any information. I love my car but will NEVER go back to this dealership or any other dealership owned by Machens. More
by dadga
Employees Worked With
dont remember
