Joe Machens Hyundai

Courtesy Everyone was polite, respectful, and helpful. Would recommend service department to anyone. They answered all my questions, provided a loaner car, Everyone was polite, respectful, and helpful. Would recommend service department to anyone. They answered all my questions, provided a loaner car, called with updates. Couldn't ask for better service. More

A very professional experience I came in for an oil change and drove right in the service area. I was greeted promptly and very courteously. I was directed to the waiting area as I came in for an oil change and drove right in the service area. I was greeted promptly and very courteously. I was directed to the waiting area as I needed a ride to work. I was a little disappointed in that the usual pastries were not there, and the TV was not on, so the was a bit of awkwardness with that. I was notified as soon as the shuttle was ready leave, and the driver took my information very quickly and we were on our way. It was a very safe ride, with professional conversation along the way. More

Very dependable and helpful Andrew kept me informed about my needed service and is very comfortable to work with. He was honest about any needed work and worked in a timely manne Andrew kept me informed about my needed service and is very comfortable to work with. He was honest about any needed work and worked in a timely manner. More

Attentive and not pushy We walked into the dealership knowing we wanted a Santa Fe or a Santa Fe sport, but not sure beyond that. Joe, our salesman, asked us the details of w We walked into the dealership knowing we wanted a Santa Fe or a Santa Fe sport, but not sure beyond that. Joe, our salesman, asked us the details of what we needed and wanted in a vehicle. He then pointed us to the Santa Fe because we wanted a larger towing capacity. The dealership had to locate a vehicle for us, and found one in Omaha, then got it to Columbia. We were given generous trade-in allowances as well. Chris in finance was equally attentive and not pushy at all, listening and answering questions. Our car has lived up to our expectations so far. More

Feedback I made a same day appt., prompt and friendly welcome, detailed and honest prices for requested car service. I was surprised to get in on a Saturday bu I made a same day appt., prompt and friendly welcome, detailed and honest prices for requested car service. I was surprised to get in on a Saturday but it worked out great! More

Great experience I was ver happy to have Will Coburn assist me in purchasing my new Kona. I live 2 hrs from this dealership and Will and Tim worked with us to ensure I was ver happy to have Will Coburn assist me in purchasing my new Kona. I live 2 hrs from this dealership and Will and Tim worked with us to ensure that paperwork and vehicle would be ready when we were able to get there More

Our best machens experience yet We've had some not all great experiences in the last with various Machens locations. But Hyundai was great to work with! Will definitely go back. We've had some not all great experiences in the last with various Machens locations. But Hyundai was great to work with! Will definitely go back. More

It was stress free. Dan S. Is great. Honest and helpful. Dan, Chris, and Hoss were the reason I leased my sonata..everyone was professional and helpful. Customer service and honesty was number one with Dan. Dan, Chris, and Hoss were the reason I leased my sonata..everyone was professional and helpful. Customer service and honesty was number one with Dan. More

Great people and environment I always feel very welcome, and well accommodated when I am there, almost like a Hyundai family. I feel like they genuinely care and aren’t just tryin I always feel very welcome, and well accommodated when I am there, almost like a Hyundai family. I feel like they genuinely care and aren’t just trying to get me in and out quick and get over on me. More

Terrible! Bought a car and the with in the first 10 days the check engine light and traction control light came on. bought an extended warranty which they said Bought a car and the with in the first 10 days the check engine light and traction control light came on. bought an extended warranty which they said wouldn't cover what was wrong with the car I had for only 10 days. Tried to make me pay for said part and labor which turned into an all day fight with manager and assistant who not only didn't appologize for the inconvenience but also made me feel like a complete idiot with their poor customer service skills. Seemed like they were telling me that it was a used car and you never know what might happen with a used car, even though the car I bought had less than 40,000 miles. Made me feel like it was my fault for having issues since I could only afford a used car and not new. Seems like they want people to buy their cars but aren't willing to even stand behind them for even 10 days. Any other place I have ever bought a car from has always promised that if anything went wrong within the first 30 days that they would be more than happy to fix it. Eventually got them to agree to fix it for me with no charge on my part. Only good experience I've had here was with Tyler in the service dept. He was exceptional at his job sitting with me making sure I understood everything he was doing. Very nice, polite, and in no way condescending. More