Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Joe Machens Ford
Columbia, MO
1,122 Reviews
Conveniently located in Columbia, MO, Joe Machens Ford Lincoln has served the mid-Missouri area since 1969. Family owned, we make excellent customer service our number one priority. There are four locations within Columbia: our Main Showroom, Truck Center, Pre-Owned Supercenter, and Machens Vandiver. We have a large inventory of new Ford and Lincoln vehicles to choose from and have been the #1 volume pre-owned dealer in the State of Missouri for 17 straight years. Let us know how we can serve your automotive needs.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,122 reviews
September 15, 2021
Purchased new F-350, F-450 & a pre-owned F-450 here all within about a year. (Lots of $ on high end trucks). Latest F-450 is a gas engine & quickly realized I need to be back in diesel. I called my salesma within about a year. (Lots of $ on high end trucks). Latest F-450 is a gas engine & quickly realized I need to be back in diesel. I called my salesman (Eddie) several times on trucks I see pop up on the website & basically have to beg for a callback…. Kinda sad I have cash in my pocket to spend & can’t even get the courtesy of a call back. It’s not like I am buying Focus’s here…. Oh well, off to the next Ford Dealer. More
by bdbla6@aol.com
Employees Worked With
Eddie, Darnell
September 15, 2021
We've been thinking about dealing with Joe Machens Ford, Columbia for some time. We were told to go see Kelly. It couldn't have gone any better!!! I'd give him 101 stars if I could. I'd even pay more mo Columbia for some time. We were told to go see Kelly. It couldn't have gone any better!!! I'd give him 101 stars if I could. I'd even pay more money just to deal with Kelly, bc I don't want the hassle of dealing with anyone else! We have told old friends and neighbors to just bypass JC and head to Columbia. Hopefully he is still there next time we or our friends are in the market. I'll probably stop buying cars if he's not around. The only complaints I have are that the new Explorer wasn't as detailed as I would have expected on a $50k vehicle. And finance took forever to get me in and processed, they didn't seem that busy. More
by GHAMILTON
Employees Worked With
MARK HODGES ***** FIVE STARS, Kelly Sells
September 14, 2021
6th new vehicle we've bought from the Machens team. Thanks for years of great service. Thanks for years of great service. More
by Kjcmaskey@hotmail.com
August 25, 2021
Jim, my body shop advisor, went above and beyond my expectations getting my Volvo repaired and back to me in an expeditious fashion. Highly recommend, ask for Jim Potucek. expectations getting my Volvo repaired and back to me in an expeditious fashion. Highly recommend, ask for Jim Potucek. More
by brenda328
Employees Worked With
Jim Potucek
August 08, 2021
I have dealt with this dealership for many years. Mike Kehoe set the standard for customer service when he owned the dealership and I am very proud to say that his values are still very present today. To Kehoe set the standard for customer service when he owned the dealership and I am very proud to say that his values are still very present today. Tom Stegeman is so good to deal with. It is a pleasure doing business with these people. More
by Charlie
Employees Worked With
Tom Stegeman
July 26, 2021
The service tech was very polite, knowledgeable and proficient in servicing my truck. He kept me informed and listened to my list of issues and saw that they were all resolved. proficient in servicing my truck. He kept me informed and listened to my list of issues and saw that they were all resolved. More
by Farquar
Employees Worked With
Jacob Bailey
July 25, 2021
Everything was great except it took four hours to wait on paper work. Too long to wait. Arrived at 3:30. Had our vehicle picked out by 4:30. Finished at 8:05. Excuse was something about computer not working paper work. Too long to wait. Arrived at 3:30. Had our vehicle picked out by 4:30. Finished at 8:05. Excuse was something about computer not working but was not told this until 7:45 when we start signing. Had our granddaughter with us who was very hungry and thirsty. Had we know something was not working, we could have left to eat and then came back. Then we had an hour drive home. Not happy about that. More
by Jim and Linda
July 02, 2021
Excellent service Braden made sure our needs was met had another vehicle ready for us to use while ours was being serviced called when ours was done another vehicle ready for us to use while ours was being serviced called when ours was done More
by mcurry11
