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Joe Machens Ford
Columbia, MO
1,108 Reviews
Conveniently located in Columbia, MO, Joe Machens Ford Lincoln has served the mid-Missouri area since 1969. Family owned, we make excellent customer service our number one priority. There are four locations within Columbia: our Main Showroom, Truck Center, Pre-Owned Supercenter, and Machens Vandiver. We have a large inventory of new Ford and Lincoln vehicles to choose from and have been the #1 volume pre-owned dealer in the State of Missouri for 17 straight years. Let us know how we can serve your automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,108 reviews
August 25, 2021
Jim, my body shop advisor, went above and beyond my expectations getting my Volvo repaired and back to me in an expeditious fashion. Highly recommend, ask for Jim Potucek. expectations getting my Volvo repaired and back to me in an expeditious fashion. Highly recommend, ask for Jim Potucek. More
by brenda328
Employees Worked With
Jim Potucek
August 08, 2021
I have dealt with this dealership for many years. Mike Kehoe set the standard for customer service when he owned the dealership and I am very proud to say that his values are still very present today. To Kehoe set the standard for customer service when he owned the dealership and I am very proud to say that his values are still very present today. Tom Stegeman is so good to deal with. It is a pleasure doing business with these people. More
by Charlie
Employees Worked With
Tom Stegeman
July 26, 2021
The service tech was very polite, knowledgeable and proficient in servicing my truck. He kept me informed and listened to my list of issues and saw that they were all resolved. proficient in servicing my truck. He kept me informed and listened to my list of issues and saw that they were all resolved. More
by Farquar
Employees Worked With
Jacob Bailey
July 25, 2021
Everything was great except it took four hours to wait on paper work. Too long to wait. Arrived at 3:30. Had our vehicle picked out by 4:30. Finished at 8:05. Excuse was something about computer not working paper work. Too long to wait. Arrived at 3:30. Had our vehicle picked out by 4:30. Finished at 8:05. Excuse was something about computer not working but was not told this until 7:45 when we start signing. Had our granddaughter with us who was very hungry and thirsty. Had we know something was not working, we could have left to eat and then came back. Then we had an hour drive home. Not happy about that. More
by Jim and Linda
July 02, 2021
Excellent service Braden made sure our needs was met had another vehicle ready for us to use while ours was being serviced called when ours was done another vehicle ready for us to use while ours was being serviced called when ours was done More
by mcurry11
June 30, 2021
Recent vacation to Montana resulted in cracked drivers side door glass on our 2020 Lincoln Navigator. Also resulted in the need for “The Works”. Glass was ordered and received quickly. Body Shop and Qui side door glass on our 2020 Lincoln Navigator. Also resulted in the need for “The Works”. Glass was ordered and received quickly. Body Shop and Quick Lane coordinated the work and both jobs were completed flawlessly!! Was given a brand new Lincoln Navigator just like ours as a loaner and our Navigator was as good as new when we picked it up!! GREAT SERVICE!!! More
by A 25 Year Loyal Customer
Employees Worked With
Quick Lane Lincoln Advisors and Body Shop Team
June 28, 2021
Great customer service! Duron Singleton has sold us our last three vehicles. We have had the best experience each time. He is professional and easy to work with. last three vehicles. We have had the best experience each time. He is professional and easy to work with. More
by N Gilliland
June 22, 2021
Cameron Neal was our sales person and he was friendly, efficient and informative for those of us new to the technology. Finance person, Bobby, explained all the paper work and was able to get us a grea efficient and informative for those of us new to the technology. Finance person, Bobby, explained all the paper work and was able to get us a great rate. Dealership was clean and cold water provided. Everyone was friendly. We drove 2 1/2 hours and would do it again to use this dealership. More
by Debparton0211
