Joe Machens Ford
Columbia, MO
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Jim, my body shop advisor, went above and beyond my expectations getting my Volvo repaired and back to me in an expeditious fashion. Highly recommend, ask for Jim Potucek. expectations getting my Volvo repaired and back to me in an expeditious fashion. Highly recommend, ask for Jim Potucek. More
I have dealt with this dealership for many years. Mike Kehoe set the standard for customer service when he owned the dealership and I am very proud to say that his values are still very present today. To Kehoe set the standard for customer service when he owned the dealership and I am very proud to say that his values are still very present today. Tom Stegeman is so good to deal with. It is a pleasure doing business with these people. More
The service tech was very polite, knowledgeable and proficient in servicing my truck. He kept me informed and listened to my list of issues and saw that they were all resolved. proficient in servicing my truck. He kept me informed and listened to my list of issues and saw that they were all resolved. More
Everything was great except it took four hours to wait on paper work. Too long to wait. Arrived at 3:30. Had our vehicle picked out by 4:30. Finished at 8:05. Excuse was something about computer not working paper work. Too long to wait. Arrived at 3:30. Had our vehicle picked out by 4:30. Finished at 8:05. Excuse was something about computer not working but was not told this until 7:45 when we start signing. Had our granddaughter with us who was very hungry and thirsty. Had we know something was not working, we could have left to eat and then came back. Then we had an hour drive home. Not happy about that. More
Excellent service Braden made sure our needs was met had another vehicle ready for us to use while ours was being serviced called when ours was done another vehicle ready for us to use while ours was being serviced called when ours was done More
Recent vacation to Montana resulted in cracked drivers side door glass on our 2020 Lincoln Navigator. Also resulted in the need for “The Works”. Glass was ordered and received quickly. Body Shop and Qui side door glass on our 2020 Lincoln Navigator. Also resulted in the need for “The Works”. Glass was ordered and received quickly. Body Shop and Quick Lane coordinated the work and both jobs were completed flawlessly!! Was given a brand new Lincoln Navigator just like ours as a loaner and our Navigator was as good as new when we picked it up!! GREAT SERVICE!!! More
Great customer service! Duron Singleton has sold us our last three vehicles. We have had the best experience each time. He is professional and easy to work with. last three vehicles. We have had the best experience each time. He is professional and easy to work with. More
Cameron Neal was our sales person and he was friendly, efficient and informative for those of us new to the technology. Finance person, Bobby, explained all the paper work and was able to get us a grea efficient and informative for those of us new to the technology. Finance person, Bobby, explained all the paper work and was able to get us a great rate. Dealership was clean and cold water provided. Everyone was friendly. We drove 2 1/2 hours and would do it again to use this dealership. More