Joe Machens Ford

I’m not usually one to write a negative review about anything, but I truly do not want anyone to experience what we did. My husband contacted Machens regarding a new vehicle they had for sale was put in anything, but I truly do not want anyone to experience what we did. My husband contacted Machens regarding a new vehicle they had for sale was put in touch with Shane Olsen. We typically deal with Machens Capital City, so we didn’t have a “go-to” at the Columbia location. We test drove the vehicle, and then later came back to purchase the vehicle. Disclosure, we were also in talks with another dealer who offered more for our trade-in. We asked Shane if there was any way we could receive more for our trade and he indicated we needed our credit ran first. Anyone who has purchased a vehicle with a trade-in knows this is simply not true. After this, we were offered a bit more for our trade and hurried to financing where papers were shoved in our faces, none explained, and we were told that since we had an existing Ford warranty, the dealer where our warranty was needed to be contacted in the morning to see how much it would affect the payment for our new vehicle. We received no paperwork, but were told to drive the vehicle home, they transferred the plates from my old vehicle to my new vehicle, and sent us on our way. If we had been pulled over, the plates didn’t match the vehicle we were driving, and we had no paperwork to prove we were legally driving it. The next morning, my husband was contacted by Bobby, who was doing our financing, and was told that he was adding a maintenance plan “with no charge” since we had this on our existing vehicle that we purchased in March of 2021 from Capital City. We weren’t aware we had a maintenance package, and weren’t wanting one on the new vehicle, but since we were told it was no charge, we obliged. Prior to this conversation with Bobby, we asked Shane if there was any way we could decide on a different vehicle, and Shane indicated there was not. We accepted this. After finalizing, we were still never told who financing would be through, and what our actual payment would be. Upon looking through our paperwork, a maintenance package was added for around $600, which we were told was going to be “free” amongst other charges that we were told would be less. My husband spoke with the general manager, Steve Nagel, who worked with us through everything, and ultimately gave us more for our trade. We were satisfied, leaving the dealership at this time. Two days later, I went to fill out the student discount that Ford offers for new vehicles. Prior to purchasing the vehicle, Shane told us that we would be reimbursed after purchase for the student deal and didn’t need to complete it at that moment since it asks “did you already purchase” as an option. I received an e-mail from the Ford student discount indicating to take my e-mail to the Ford dealer for my discount, meaning what we were told about being reimbursed was simply untrue. We contacted Steve who reimbursed us for the student rebate, and all was well. About a week later I went to register my vehicle at the DMV. I was told I didn’t have the title application that is needed to register. Looking back, neither of us remembered seeing or signing the title application, as this is the document that has who the loan is being serviced through, along with the payment amount. My husband contacted Bobby who said he could overnight it, or we could come get it. This would have been our third trip back to Columbia, so we opted to have it mailed. It came via FedEx a couple of days later, as we realized this on a Thursday evening so the weekend was accounted for, in an envelope that could have been blown away easily and was set on our porch. If I didn’t work close to home and went to get it, there’s a high probability that it would have blown away, as it has been windy recently, and it was a light “package.” I opened the title application and we never even signed it. While this could have been a simple mistake, we went through financing paperwork three times before finalization, and there’s no excuse for why we NEVER saw or signed a title application in those three times. While these may be considered petty things to some, it made our car-buying experience very sour. I’ve never had a “new” vehicle, and was excited to be finally able to, but I would never wish this experience on anyone. There are many people that wouldn’t have spoken up about any of it, and would’ve been worse-off than we were, and we can appreciate/thank Steve for that. Had we not gone to Steve, who knows if we would’ve ever been reimbursed for the student discount that is a decent amount. As previously mentioned, we’ve purchased several vehicles from Machens Capital City, one as recently as September, and never had any issues with them, even with a new salesperson. It’s a shame that they both don’t provide the same quality car buying experience. More

I’ve never had to write a negative review for anything before, but after experiencing one of the most disappointing car buying experiences I felt it necessary to share. My wife and I were going to purc before, but after experiencing one of the most disappointing car buying experiences I felt it necessary to share. My wife and I were going to purchase her very first new car before New Years. The vehicle that caught our attention was an Edge since she likes those and our salesperson was one we’ve never worked with before since we aren’t too familiar with their staff as we are with Capital City Ford I’m Jeff City. While he was a nice enough guy, he seemed out of his element when it came to answering our questions or understanding what was within his ability to promise us. So, our initial series of steps to purchase the vehicle was met with a less than stellar trade-in offer (when we were getting better offers from a dealership elsewhere), a statement that said our credit would need to be ran before any other offer would be considered (which isn’t anything we’ve ever had to do in the past), and a promise that a student rebate would be given after we purchased the vehicle since the rebate was tailored to being applied during the process. So, most of the information we got seemed wishy-washy. We continued on with the process despite the questionable sales experience onto the financial side of things. This is where everything started to feel off completely. Our financial advisor for our purchase seemed completely uninterested in anything other than rushing us through the paperwork and out the door. There was little to no explanation on what we were given to sign, zero financial options presented to us (he must’ve just assumed we were going with the previous lien, which isn’t something we’ve ever experienced before), and didn’t give us anything we signed as we drove the vehicle back to town the initial evening. We couldn’t finish the paperwork that evening so we came back the next day thankfully not pulled over since we had zero paperwork for this vehicle. After coming back the next day to finish the paperwork, our overall monthly payment still seemed outrageous based on what we were offered elsewhere and the service we’d gotten up until that point was severely unprofessional and disappointing. So, we discussed an agreement with the general manager Steve Nagel who proved to be the most helpful moving forward. He matched our better trade-in offer and then some and made the purchase much more comfortable. The frustration was minimized for the time being. Several days later, my wife was approved for the student rebate only to have it show that it was expired and could not be applied after the fact. So, there in was a lie about the fact that we could get that rebate. We had to directly contact the general manager Steve once again about getting it all sorted out and I had to travel to Columbia to pick it up because there was zero communication pertaining to whether or not it would be mailed. A week after the purchase, my wife was going in to get the vehicle titled at the DMV. They pointed out that we had never gotten nor even signed the title application in the first place. So, we had to contact the dealership once again about getting the necessary paperwork because the financial side forgot. It was shipped to us via FedEx in a very thin package at our front door because we were over having to drive there once again to get this all sorted out. Had there been any wind, that title application would’ve been blown away. All in all, one shouldn’t have to contact their dealership on three separate occasions to get what they were either promised or should’ve received in the first place (i.e. the title application). No one should have to endure the frustration we had to go through just to buy a new vehicle, which proved to be a vast disappointment for my wife and her first new car. More

I had contacted the dealership 6 months ago about finding me a new Ford Bronco. They not only found me one, they found me another for a client and hand delivered both! Top notch work from a top notch deale me a new Ford Bronco. They not only found me one, they found me another for a client and hand delivered both! Top notch work from a top notch dealership!!! Thanks for making Christmas great! They had a snag in delivery and Preston actually delivered it as promised personally. He really went above and beyond! More

Very helpful and friendly easy to work with set me up with a loaner vehicle that was covered with our extended warranty. This is the Columbia location with a loaner vehicle that was covered with our extended warranty. This is the Columbia location More

I called with a problem on my Daughters car.I spoke to I called with a problem on my Daughters car. I spoke to Aaron in the service department. He was awesome. They fixed the car in one day because of A I called with a problem on my Daughters car. I spoke to Aaron in the service department. He was awesome. They fixed the car in one day because of Aaron Joe Machens will get all my business from now on. Great Job Aaron Thanks again More

Preston Espinosa came over to help us check out a 2021 Preston Espinosa came over to help us check out a 2021 Ford Ranger. We decided we was buying it and him and the loan officer got us in and out, just Preston Espinosa came over to help us check out a 2021 Ford Ranger. We decided we was buying it and him and the loan officer got us in and out, just like we wanted. Thank you guys More