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Joe Machens Ford

Columbia, MO

4.9
1,108 Reviews
Conveniently located in Columbia, MO, Joe Machens Ford Lincoln has served the mid-Missouri area since 1969. Family owned, we make excellent customer service our number one priority. There are four locations within Columbia: our Main Showroom, Truck Center, Pre-Owned Supercenter, and Machens Vandiver. We have a large inventory of new Ford and Lincoln vehicles to choose from and have been the #1 volume pre-owned dealer in the State of Missouri for 17 straight years. Let us know how we can serve your automotive needs.
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1911 W Worley St

Columbia, MO

65203

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Showing 1,108 reviews

January 13, 2022

I’m not usually one to write a negative review about anything, but I truly do not want anyone to experience what we did. My husband contacted Machens regarding a new vehicle they had for sale was put in More

by kaittbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen Nagel
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2022

I’ve never had to write a negative review for anything before, but after experiencing one of the most disappointing car buying experiences I felt it necessary to share. My wife and I were going to purc More

by mattb513
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen Nagel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane (Sales, 2/5 stars), Bobby (Finance, 1/5 stars), Darnell McArthur
December 28, 2021

I had contacted the dealership 6 months ago about finding me a new Ford Bronco. They not only found me one, they found me another for a client and hand delivered both! Top notch work from a top notch deale More

by Robert Devore
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Preston Espinosa, Marissa Vander Griend
December 15, 2021

Very helpful and friendly easy to work with set me up with a loaner vehicle that was covered with our extended warranty. This is the Columbia location More

by Roger.doggett96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony in service and the lady working at loaner vehicles
December 04, 2021

I have the greatest truck in the world because of Joe Machens and the sales and service are excellent More

by acornltech1959
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Joe Machens Ford responded

A 5-star rating! Thank you so much!

December 01, 2021

Kevin was an awesome salesman to work with and put us on our new F150! More

by Vicki.daily
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin West
Dec 02, 2021 -

Joe Machens Ford responded

The team here at Joe Machens is thrilled to receive such a great rating, thank you.

November 24, 2021

I really like Joe Machens Ford Lincoln. Their service is great. The employees are efficient, polite, knowledgeable, and answer questions. They are always my first choice for service! More

by Mahurt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Landreth. 3492
Nov 30, 2021 -

Joe Machens Ford responded

Hello, thanks for sharing a great rating for our dealership. We appreciate your business and your feedback. Please come back and see us again soon! Thank you so much!

October 31, 2021

I called with a problem on my Daughters car.I spoke to I called with a problem on my Daughters car. I spoke to Aaron in the service department. He was awesome. They fixed the car in one day because of A More

by Sonic358
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department Aaron
October 31, 2021

Only one dealership has disappointed me - Joe Machens CDJR. They pulled a bait-and-switch that, after I realized it, refused to make it right. I traded my Jeep in at J-M Nissan and was treated like I ex More

by michaeljruiz2005
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Nutt - Nissan
Nov 19, 2021 -

Joe Machens Ford responded

We love seeing 5-star ratings. Thank you!

October 30, 2021

Preston Espinosa came over to help us check out a 2021 Preston Espinosa came over to help us check out a 2021 Ford Ranger. We decided we was buying it and him and the loan officer got us in and out, just More

by Bob and Rose
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston Espinosa
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