Joe Machens Ford

Oil change Everyone was very helpful & my service was finished in a timely matter. First time I used the fast lane, and the folks were nice & guided me through Everyone was very helpful & my service was finished in a timely matter. First time I used the fast lane, and the folks were nice & guided me through it. Sorry don't remember the name so of the employees. More

A great buying experience I recently purchased a new F150 truck at Joe Machens Ford in Columbia. I was referred to a salesman by the name of Bobby Hocks. From the very begi I recently purchased a new F150 truck at Joe Machens Ford in Columbia. I was referred to a salesman by the name of Bobby Hocks. From the very beginning, Bobby treated me with the highest level of respect and professionalism. He answered every question I had, communicated very clearly with me and I would certainly ask for him again the next time I go in to purchase a vehicle. In the course of my purchase, I interacted with several members of the Joe Machens team, all of which conducted themselves in a very professional manner. This was one of the smoothest truck purchases that I have ever made with any dealer. Not only was the transaction completed but my vehicle was fully serviced with a full tank of gas. The after sale follow up was extremely well done. I am a big fan of word of mouth advertising and I most certainly would be pleased to refer anyone to Bobby Hocks and the Joe Machens sale team. You guys knocked this out of the park. J Phinney More

new truck Russel did everything possible to make our overall experience as painless as possible and did everything we requested of him.He is very knowledgeable Russel did everything possible to make our overall experience as painless as possible and did everything we requested of him.He is very knowledgeable and goes out of his way to follow up after the sale My only complaint is for a dealership that advertises over 6000 vehicles in stock only one 2018 ford pickup could be found.PS My wife still isn't to happy about red More

Will never be back Bought a used truck had to wait for them to clean it and fill it up and was suppose to service it ( change oil and exc. ). Took them a whole other day Bought a used truck had to wait for them to clean it and fill it up and was suppose to service it ( change oil and exc. ). Took them a whole other day just to clean and fill it up bc they never serviced it like they said they would. Finally picked truck up and tank was filled up but wasn’t very clean and it hadn’t been serviced. Oil sticker wasn’t new and oil was old had to take it to a different ford dealer to have everything done bc was afraid they would say they did it but wouldn’t. So had to pay to get serviced when it should have been done. When I called the sales man Carlos he just said ( I don’t know what to tell you and asked if we got the extra warranty and he could schedule an appointment to have it done ). I just hung up on him and took it somewhere else and even had to change spark plugs bc had a miss fire and corrosion on battery terminals ( everything that should have been checked/ changed in the first place. I will NEVER deal with them again. More

New F-150 I traveled from STL to buy a new truck from Machens Ford. I am return customer. Not only did I get a great deal, I had the pleasure of working with th I traveled from STL to buy a new truck from Machens Ford. I am return customer. Not only did I get a great deal, I had the pleasure of working with the best in the business. Justin Cochran and Doug Mooney...see you guys next time I need a new vehicle. . More

Great people to work with Mackenzie Short was our contact. She worked with us to get us the best deal. She was able to get the car we wanted transferred from Jefferson City t Mackenzie Short was our contact. She worked with us to get us the best deal. She was able to get the car we wanted transferred from Jefferson City to Columbia making our driving distance a lot less. Once we arrived, we were greeted by Mackenzie and she followed thru until we walked out the door and drove off in our beautiful Mustang convertible More

Experience was great for purchase; not so good on follow up! Purchased 2013 Lincoln on Wednesday, Jan. 9. Mack McKinney was salesman. He gave us a price, trade in value on our car and we agreed. Great! David Purchased 2013 Lincoln on Wednesday, Jan. 9. Mack McKinney was salesman. He gave us a price, trade in value on our car and we agreed. Great! David Mark did the documents. He was a pleasure to work with. Mack got our car ready and we headed home, 280 miles. On SATURDAY, 3 days later WATER PUMP LEAKING BAD! ON Monday took car to local Ford. Estimate to repair $1200-$1500. Called Mack. He said "All mechanics will find something wrong" He said "maybe" we had warranty, maybe 50-50. I said Mark Davis said 30 days, 3,000 miles. My copy of warranty showed Water pump is covered. Mack said send info from local Ford and "he'd take care of it" I had Ford send the estimate on Monday. Called Mack on Tuesday and Wednesday. No answer. Called Mark Davis to verify 30 day 3,000 mi limited warranty". He did. Said he wold talk to Mack. After 3 days still no answer from Mack. William Green More

Ryan Longenecke Ryan was extremely helpful in showing us the inventory and making our decision. He went over all the details and accessories on the truck. We would re Ryan was extremely helpful in showing us the inventory and making our decision. He went over all the details and accessories on the truck. We would recommend Ryan and Joe Machen to everyone. More

Bought 3 vehicles from Ryan, Ryan, knows his stuff, honest, great to do business with. Tom ,wha can i say, Ryan is a professional sales consultant., highly recommend Ryan. Worked Ryan, knows his stuff, honest, great to do business with. Tom ,wha can i say, Ryan is a professional sales consultant., highly recommend Ryan. Worked very hard for me. More