Joe Machens Ford

You can't ask for better customer service I can't say enough about the how great Kevin West was to work with. He responded extremely quickly to my first inquiry and didn't rest until he had t I can't say enough about the how great Kevin West was to work with. He responded extremely quickly to my first inquiry and didn't rest until he had the right deal for me. Definitely a star on this great staff. Bryan Hardaway was amazing as well helping with the test drives and questions we had. Another star who always was quick to respond and willing to find me answers. That gets us to Gene Buck. Gene you are always a credit to Machens. He make the paperwork process a quick and pleasant experience. What else can I say except.."Thank you, Thank you very much!" On the way out I checked my tire pressure and pulled into the Machens Quick Lane. Scott Bousquet was there with a warm greeting and quick service. Another credit to the staff at Machens. This purchase was one of several we have made over the years. Customer service combined with quality product make Machens the only place to look for your automotive needs. Thanks again gentlemen. More

Terrible after sale service Pricing on the vehicle we purchased was very good, but not wowed in any sense by the dealer, especially the sales person we had. He was poor and did Pricing on the vehicle we purchased was very good, but not wowed in any sense by the dealer, especially the sales person we had. He was poor and did no follow up on the deal. Part of the negotiated deal we had was they would install both running boards and remote start to the Pick-up and set it up to be done at a closer Ford dealer to our home (KC) so we wouldn't need to drive back to Columbia to get it done and we'd just drive the truck home that day. I spoke with the salesman several times during the week and he assured me it was set up at the dealer to be done on Friday. Friday came and we showed up to the hometown dealer, and there was no appointment set, no loaner vehicle as promised, no one at that dealer had spoken with anyone from Machens. I'll not drive to Columbia again to save a few hundred bucks. More

Fantastic Team You guys are the greatest. From my salesman to the finance team you made buying my first Ford truck an effortless process. Thanks again all of you. I’ You guys are the greatest. From my salesman to the finance team you made buying my first Ford truck an effortless process. Thanks again all of you. I’ll be back to see you again. More

The staff at Joe Machens made the buying experience easy and efficient. Friendly and knowledgeable, Austin and the finance team had everything ready for on time delivery. I love my new Ford. and efficient. Friendly and knowledgeable, Austin and the finance team had everything ready for on time delivery. I love my new Ford. More

I caught the truck fever in early September after receiving an email, after a few days it subsided, then Duron called and I had a bad relapse, my girl friend touched my forehead and it was on fiar! receiving an email, after a few days it subsided, then Duron called and I had a bad relapse, my girl friend touched my forehead and it was on fiar! Duron and Gene were able to cure it with a nice F150! 2019, Duron and Gene we’re able to cure me ! More

Ryan Longenecker was the best. He is so helpful and we appreciate the no pressure way he does business. We travel 2 hours to get to Machens and feel it is well worth it, they always gave us a price way be appreciate the no pressure way he does business. We travel 2 hours to get to Machens and feel it is well worth it, they always gave us a price way below what we can get locally. Everyone is so nice and well informed about their products More

Terrific job I brought my car in after the hood and side mirror got taken out by a truck retread hitting me on the freeway. Machens made everything easy and seamle I brought my car in after the hood and side mirror got taken out by a truck retread hitting me on the freeway. Machens made everything easy and seamless. They worked with my insurance so that they got paid directly, and my car looks like new. They even cleaned the inside! Mike kept me updated and the car was ready when they said it would be. Would highly recommend Machens, they do excellent work! More

Great service! Mike Butler found us the perfect vehicle for our growing family in a very timely manner! If you are looking for a great sales person give Mike a call! Mike Butler found us the perfect vehicle for our growing family in a very timely manner! If you are looking for a great sales person give Mike a call! More

Excellent Service with a Smile! Chris Early is an excellent service advisor. He is extremely knowledgeable and helpful. The Machens Service Department is top notch and provides excel Chris Early is an excellent service advisor. He is extremely knowledgeable and helpful. The Machens Service Department is top notch and provides excellent customer service. Everyone is friendly and pleasant. I highly recommend them for all of your service needs. More

Escape #4 I recently traded my 2016 Escape for a 2019 model. This new car is my fourth Escape all purchased from Joe Machens Ford Lincoln. The three previous I recently traded my 2016 Escape for a 2019 model. This new car is my fourth Escape all purchased from Joe Machens Ford Lincoln. The three previous cars were serviced at Machens. I have always been pleased with the service I have gotten including the process of purchasing a new car which can be a royal pain....but hasn't been for me. I'm very pleased with the deal I received as well as the process of trading my older car and purchasing the new one. More