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Joe Machens Ford

Columbia, MO

4.9
1,117 Reviews
Conveniently located in Columbia, MO, Joe Machens Ford Lincoln has served the mid-Missouri area since 1969. Family owned, we make excellent customer service our number one priority. There are four locations within Columbia: our Main Showroom, Truck Center, Pre-Owned Supercenter, and Machens Vandiver. We have a large inventory of new Ford and Lincoln vehicles to choose from and have been the #1 volume pre-owned dealer in the State of Missouri for 17 straight years. Let us know how we can serve your automotive needs.
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1911 W Worley St

Columbia, MO

65203

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Showing 1,117 reviews

October 03, 2019

Ryan Longenecker was the best. He is so helpful and we appreciate the no pressure way he does business. We travel 2 hours to get to Machens and feel it is well worth it, they always gave us a price way be More

by Happy Owners
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Longenecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Marple
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2019 -

Joe Machens Ford responded

What a very nice review for Ryan Longenecker and our dealership, we really appreciate it! As long as you are "Happy Owners", then we're happy! We hope to see you again when you are in the market for your next vehicle! Thank You!

Oct 03, 2019 -

Happy Owners responded

I want to rate all the categories the highest stars but can’t see where to do this so I will just say for anyone who is interested in a car please know for us the get the highest rating in every category

September 30, 2019

Terrific job I brought my car in after the hood and side mirror got taken out by a truck retread hitting me on the freeway. Machens made everything easy and seamle More

by aks
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mike Golden
Sep 30, 2019 -

Joe Machens Ford responded

Thanks for the 5 star review for our Service Dept and Mike Golden. It's great to hear they were able to get your car repaired and cleaned the inside for you. It's just our way of saying Thank You!

September 27, 2019

Great service! Mike Butler found us the perfect vehicle for our growing family in a very timely manner! If you are looking for a great sales person give Mike a call! More

by MirandaR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2019 -

Joe Machens Ford responded

Hi Miranda, We love hearing Mike Butler was able to help you find the "perfect vehicle"! Thank you so much for your business and taking the time to let us know how we are doing. We appreciate it!

September 12, 2019

Excellent Service with a Smile! Chris Early is an excellent service advisor. He is extremely knowledgeable and helpful. The Machens Service Department is top notch and provides excel More

by Chad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Early
Sep 13, 2019 -

Joe Machens Ford responded

Thanks, Chad, for the 5 star rating for Chris Early and our Service Dept! We love seeing that we provide "excellent service with a smile"! See you for your next service, but just give a call if you have any questions before then!

September 11, 2019

Escape #4 I recently traded my 2016 Escape for a 2019 model. This new car is my fourth Escape all purchased from Joe Machens Ford Lincoln. The three previous More

by principalretired
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Mulnix
Sep 13, 2019 -

Joe Machens Ford responded

We love hearing from our loyal customers! Thank you for choosing us again for the purchase of your 4th Ford Escape. We very much appreciate your business. Let us know if you have any questions, we'll be glad to help. Thank you again!

September 09, 2019

Joe Machens Ford Lincoln, Columbia MO a great dealership I knew I wanted a Ford Fusion, and selected an SE and an SEL on the Joe Machens Ford websit, then made an appointment with Dan Barry. I was a full hal More

by psychologymc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Barry, Scott Morton
Sep 09, 2019 -

Joe Machens Ford responded

This is just flat-out a really AWESOME review for Dan Barry and Scott Morton! We are very appreciative of you taking the time to leave such an amazing review for them, they are going to love seeing it. Congratulations on the purchase of your Ford Fusion SEL! Buying a new car for the 1st time can really be stressful, and Dan and Scott are 2 of the best at helping our customers get through the process, Thank you so much, we very much appreciate your business. We'll let Dan know that he is "simply the berries'!

September 09, 2019

Service work on F-150 Chris Early and service tech Andrew are the best at providing excellent customer service and overall service our vehicles. They were very professiona More

by Douglas hauling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Early and service tech Andrew , Kelly Sells
Sep 09, 2019 -

Joe Machens Ford responded

Hi Doug, Thanks for the 5 star rating for Chris Early and Andrew! They will love seeing this review! Let us know if you have any questions, just give us a call! Thank you!

September 06, 2019

Mr. Cochran was great to work with! I really had a great experience! We really am enjoying my new car. Thank you for helping us with this important purchase. Buying a car can be stres More

by LovemyFord!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Cochran
Sep 09, 2019 -

Joe Machens Ford responded

What an awesome review!!! Thank you for the kind words for Justin Cochran, love hearing he was able to help you find the the new car. We know buying a car can be stressful, so we are very pleased to hear that Justin made sure you had a "great experience". Stop in or give us a call if you have any questions, we are here to help. Thank You!!!

September 01, 2019

Duron is the Best Had great experience at Machens! Duron Singleton made it an absolute fantastic Experience. Duron worked extremely hard to find what I wanted. More

by Squishy Finch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duron Singleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Gray - 5 Stars, Gene Buck
Sep 03, 2019 -

Joe Machens Ford responded

All Duron Singleton's customers think he's the "Best"! He goes out of his way to make sure every one of his customers is well taken care of throughout the buying process, we love hearing you felt the same way. Thank you so much for the great review for him, he going to love it! And, Thank You for your business, we really appreciate it.

August 31, 2019

Stress-Free Experience! First time buying a car and walked in not sure of what I wanted. With the help of a very patient and accommodating salesman like Bobby, I left in a ne More

by Ashley K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Hocks
Sep 03, 2019 -

Joe Machens Ford responded

Thank you for the 5 Star review, Ashley and kind words for Bobby Hocks, it is really appreciated. The first time car buying experience can be stressful, so it's great to hear Bobby was there to help and take care of everything. Congratulations on the purchase of your new Ford Fiesta, hope you have fun with it Let us know if you have any questions, we are here to help.

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