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Joe Machens Ford

Columbia, MO

4.9
1,128 Reviews
Conveniently located in Columbia, MO, Joe Machens Ford Lincoln has served the mid-Missouri area since 1969. Family owned, we make excellent customer service our number one priority. There are four locations within Columbia: our Main Showroom, Truck Center, Pre-Owned Supercenter, and Machens Vandiver. We have a large inventory of new Ford and Lincoln vehicles to choose from and have been the #1 volume pre-owned dealer in the State of Missouri for 17 straight years. Let us know how we can serve your automotive needs.
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1911 W Worley St

Columbia, MO

65203

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Showing 1,128 reviews

January 02, 2020

Just as discribed Drove 4 hrs to purchase a van, Vehicle was just as described, Paperwork was ready when we arrived, We were in and out in under an hour. More

by KenC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry Smith
Jan 02, 2020 -

Joe Machens Ford responded

Hi Ken, Thanks for the 5 star rating and letting us know about your experience on purchasing your new van. Glad we were able to make it happen for you. If you have any questions, just give us a call. We'll be glad to help. Thanks again, we appreciate your business!

December 28, 2019

Serviy after the sameEveryone at Joe machens Ford is Serviy after the same Everyone at Joe machens Ford is very reliable when it comes to repair of our vehicle. The Explorer Platinum comes with lots of More

by stltourcouple
Recommend Dealer
Yes
Employees Worked With
Mike York and all the service advisors I encountered on the phone were excellent
Dec 30, 2019 -

Joe Machens Ford responded

Thank you for the excellent review for our Service Dept. We love hearing they take great care of your Explorer Platinum! And that you purchase your Fords from us! Thank you for your customer loyalty, we all very much appreciate it! Very Happy New Year!

December 23, 2019

Great Purchase We have purchased many vehicle thru Machens. Ryan Longenecker has been our salesman for many years and we have recommended him to several friends an More

by beverlywillingham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Longenecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Highley
Dec 24, 2019 -

Joe Machens Ford responded

Nothing we love more than our loyal customers! Thank you, Beverly, for the 5 star rating for Ryan and our dealership. We very much appreciate it. We all wish you Safe Travels & Happy Holidays!

December 18, 2019

Easy to work with. I have bought multiple vehicles at Joe Machens Ford Lincoln. Easy to deal with and you always get a great deal. I recommend working with Terry Sells More

by Fordfanatic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Sells
Dec 19, 2019 -

Joe Machens Ford responded

We love our repeat and loyal customers! Thank you for much for the 5 star rating and for recommending Terry Sells - we all appreciate you doing this! Safe Travels in your new vehicle and very Happy Holidays!

December 16, 2019

Everyone I worked with for my new Aviator purchase was fantastic. Best dealership experience I have ever encountered and there have been many. Highly recommended! More

by larain
Recommend Dealer
Yes
Employees Worked With
Stephen Nagel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Altamirano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Morton, Bruce Mulnix
Dec 17, 2019 -

Joe Machens Ford responded

Congratulations on the purchase of your new Aviator!! And, Thank You, for the 5 star rating for our team here a Joe Machens Ford Lincoln! We all really appreciate it. Let us know if you have any questions, we'll be glad to help! Thanks again!

December 12, 2019

Great! Mark was a great salesman, informative, nice, friendly and patient. Every part of the purchase was smooth and easy. Marc with the loan made it a br More

by rrossbike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Dietzel
Dec 13, 2019 -

Joe Machens Ford responded

Thanks for the 5 star rating for Mark and Marc! Great to hear is was a "smooth and easy" purchase. That's the way is should be. And, Congratulations on the purchase of your new vehicle, we very much appreciate your business! Thanks again!

December 11, 2019

Bought a used truck with low mileage ,the sales staff and finance staff really went the extra mile to make the deal happen, a few days after i bought the truck it broke down and the sales staff and managemen More

by Sjk
Recommend Dealer
No
Employees Worked With
Todd Marple
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hardaway
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2019 -

Joe Machens Ford responded

We are sorry to hear about the problem with your truck. Our General Manager would like to know more about what happened. DealerRater protects the privacy of their customers by using their username so we can't tell who wrote this review. Stephen Nagel, our General Manager asks that you email him your contact info - name & phone # - so he can check into this and get back to you. Stephen's email is: snagel@machens.com As soon as he receives your information he will start working on it to see what happened. Again, our apologies.

December 05, 2019

Mack and everyone else was great to work with it was a great experience and I will definitely be calling Mack again in the future More

by Matthew pitt
Recommend Dealer
Yes
Employees Worked With
Mack McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Altamirano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2019 -

Joe Machens Ford responded

Thank you, Matthew, for the 5 star review for Mack McKinney and our team! We very much appreciate it and love hearing it was a "great experience"! Doesn't get much better than that! Thanks again, we hope to see you again!

December 03, 2019

Great first time BRAND NEW car purchase! Bobby was very friendly and straight forward. Definitely not the "typical" car salesman. He truly cared that I was getting what I needed. Would defini More

by cbel98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Hocks, Scott (loan guy)
Dec 09, 2019 -

Joe Machens Ford responded

Congratulations on the 1st time "Brand New" car purchase! Great to hear Bobby Hocks and Scott took good care in helping you find the car you needed. Thanks for choosing Joe Machens Ford Lincoln, we hope to see you again!

December 02, 2019

Mack was easy to work with and spent the time necessary to make sure we were satisfied. We showed up late in the day and he stayed an hour after closing to make sure our car was detailed! Thanks ! More

by mclause
Recommend Dealer
Yes
Employees Worked With
Mack McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Joe Machens Ford responded

Thank you for the 5 star rating and great review for Mack McKinney. Congratulations on the purchase of your new car, glad you liked having it detailed. If you have any questions, just give us a call. Thank you for choosing Joe Machens Ford, we appreciate your business!

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