Joe Machens Ford

Perfect Repair + Great Service at Joe Machens Body & Paint Through fault entirely my own, the bumper of my beautiful Ford Fusion SEL had a too-close encounter with an immovable object. I called my Joe Machens Through fault entirely my own, the bumper of my beautiful Ford Fusion SEL had a too-close encounter with an immovable object. I called my Joe Machens dealership and was connected with Joan Reed in Joe Machens Body & Paint, who immediately dispatched a towing service. Within 24 hours Mike Golden called with an estimate and timeframe for parts and repairs. Upon completion of initials repairs, Mr. Golden provided me with an estimate for (optional) painting needed match my vehicle’s color. My vehicle was returned to me in like-new condition with perfectly matching bumper. Mr. Golden even dispatched the courtesy van for me! All work completed within the indicated timeframe at a very reasonable cost exactly as estimated. Thank you, Joan Reed for so expeditiously dispatching the towing service and for processing all the paperwork. Thank you, Mike Golden, for accurately estimating costs and for keeping me updated on the status of repairs. Special thanks to the expert technicians Brandon Gaddis and Richard Pedroley who so perfectly restored my vehicle to like-new condition in less than two weeks. Kudos and kudos to everyone at Joe Machens Body &Paint Center for your A+ excellent and professional service. More

My salesman Cameron was great, As I mentioned the salesman that I dealt with was very knowledgeable and easy to work with. If he did not know the answer to a question he found out As I mentioned the salesman that I dealt with was very knowledgeable and easy to work with. If he did not know the answer to a question he found out and called me back. He gave me his cell number and took several calls at home. I also spoke a few times with Jeremy and Mark in finance. I enjoyed them both until they tried to sell me the extras such as maintenance and extended warranties. ,etc. I have been in various sales positions in my career and sold farm and construction equipment.. I offered the additional add ons and explained them well . but never made anyone feel that they were obligated or were foolish not to buy them. Jeremy and Mark tried every angle to sell me the extras. As I said they are great guys but this type of preasure is not accepted by a lot of buyers. Someone may want to review these sales tactics .Believe me as a regional sales manager. Operations manager and salesman these tactics do not work with a lot of buyers. Sincerely. Dana Lewis More

Excellent Service -Always Superior service and information. Service manager always greets us, gives us important information about what we are having done, and then lets us kn Superior service and information. Service manager always greets us, gives us important information about what we are having done, and then lets us know what is needed. We never feel pressure or that we are being given the bums rush. Have been driving back and forth for all Lincoln service to and from Kirksville for years. People at Quick Lane are always accommodating every time we come to Columbia. Best service dealer anywhere! More

Salesman was great and finance person was very organized and efficient. But the detailing cleaners of my new used truck were below average. The truck’s interior was not thoroughly cleaned. And I did not r and efficient. But the detailing cleaners of my new used truck were below average. The truck’s interior was not thoroughly cleaned. And I did not receive any floor mats initially. I also had to beg to get the title and second key the following Monday, even though I paid cash for the vehicle. More

Salesman and staff were good, but detailing and undercoating was done poorly. The is still a large stain und the front passenger seat that they should have cleaned during full detail process and t undercoating was done poorly. The is still a large stain und the front passenger seat that they should have cleaned during full detail process and the undercoating missed several spots. The actually redid spots twice. More

Preston and Todd were both outstanding and both went above and beyond for us to get us the beat deal possible. They really were friendly and cared about us as people and not just customers. In the few above and beyond for us to get us the beat deal possible. They really were friendly and cared about us as people and not just customers. In the few hours we were there, we got to know them better and saw the integrity that each of them showed. Huge shout out to both of them for outstanding jobs! More

It was a great purchase I traded in 2 trucks and got a new one. I was real happy with the money I got for my trades.Robert Maloney was the salesman he did a great job and eas I traded in 2 trucks and got a new one. I was real happy with the money I got for my trades.Robert Maloney was the salesman he did a great job and easy to get along with. He took care of anything I ask about . Thanks You. My new truck is great. More

Purchase of new Ford Raptor I would highly recommend Joe Machens Ford Lincoln, total experience from start to finish was exceptional, informative and courteous! Austin Gwin was I would highly recommend Joe Machens Ford Lincoln, total experience from start to finish was exceptional, informative and courteous! Austin Gwin was great to work with and very knowledgeable and helpful! Vehicle delivery was right on time and Austin took the time to get me familiarized with my new vehicle, I love this new truck! More

Mark Dietzel and Marc Weiner went above and beyond to get us into a vehicle we wanted and met all our goals!! We would return and have told family and friends us into a vehicle we wanted and met all our goals!! We would return and have told family and friends More

Great Purcchase Great experience buying from Bobby Hocks and the entire team at Machens Ford... I was very appreciative of Bobby attentiveness and knowledge and makin Great experience buying from Bobby Hocks and the entire team at Machens Ford... I was very appreciative of Bobby attentiveness and knowledge and making sure we got the vehicle we wanted. We were not pressured into buying and our concerns were always immediately addressed. The whole process of buying this vehicle was stress free. it was a most pleasurable experience I highly recommend Bobby Hocks. If you need a great salesman that will be on your side he's the one. 😊 More