Joe Machens Ford

Duron and his managers and finance directors made sure I had the best experience possible and made everything happened in the smoothest possible way. I got the perfect truck and had the best sales experienc had the best experience possible and made everything happened in the smoothest possible way. I got the perfect truck and had the best sales experience. More

I recently traded with Ryan and honestly, couldn’t have had a better experience! We arrive to the dealership about 1.5 hours before they were to close on a Saturday not intending to trade, but when we foun had a better experience! We arrive to the dealership about 1.5 hours before they were to close on a Saturday not intending to trade, but when we found the perfect new car for us, Ryan, his business managers, and finance directors- all stayed to make the deal happen! I truly appreciated their commitment to making our encounter easy and worthwhile!! More

Tom Hughey is the best! We have worked with Tom for years and always recommend him to family and friends looking for a new or used car. He is so easy to work with and always We have worked with Tom for years and always recommend him to family and friends looking for a new or used car. He is so easy to work with and always finds what we are looking for. We have purchased several ford vehicles and just purchased our first Lincoln. More

TRADING VEHICLES I RECENTLY TRADED TRUCKS RYAN LONGENECKER WAS EXCELLENT TO WORK WITH AND GENE BUCK DID MY PAPER WORK . I GIVE THEM BOTH FIVE STARS !!!! THANKS FOR EVE I RECENTLY TRADED TRUCKS RYAN LONGENECKER WAS EXCELLENT TO WORK WITH AND GENE BUCK DID MY PAPER WORK . I GIVE THEM BOTH FIVE STARS !!!! THANKS FOR EVERYTHING. More

Perfect Repair + Great Service at Joe Machens Body & Paint Through fault entirely my own, the bumper of my beautiful Ford Fusion SEL had a too-close encounter with an immovable object. I called my Joe Machens Through fault entirely my own, the bumper of my beautiful Ford Fusion SEL had a too-close encounter with an immovable object. I called my Joe Machens dealership and was connected with Joan Reed in Joe Machens Body & Paint, who immediately dispatched a towing service. Within 24 hours Mike Golden called with an estimate and timeframe for parts and repairs. Upon completion of initials repairs, Mr. Golden provided me with an estimate for (optional) painting needed match my vehicle’s color. My vehicle was returned to me in like-new condition with perfectly matching bumper. Mr. Golden even dispatched the courtesy van for me! All work completed within the indicated timeframe at a very reasonable cost exactly as estimated. Thank you, Joan Reed for so expeditiously dispatching the towing service and for processing all the paperwork. Thank you, Mike Golden, for accurately estimating costs and for keeping me updated on the status of repairs. Special thanks to the expert technicians Brandon Gaddis and Richard Pedroley who so perfectly restored my vehicle to like-new condition in less than two weeks. Kudos and kudos to everyone at Joe Machens Body &Paint Center for your A+ excellent and professional service. More

My salesman Cameron was great, As I mentioned the salesman that I dealt with was very knowledgeable and easy to work with. If he did not know the answer to a question he found out As I mentioned the salesman that I dealt with was very knowledgeable and easy to work with. If he did not know the answer to a question he found out and called me back. He gave me his cell number and took several calls at home. I also spoke a few times with Jeremy and Mark in finance. I enjoyed them both until they tried to sell me the extras such as maintenance and extended warranties. ,etc. I have been in various sales positions in my career and sold farm and construction equipment.. I offered the additional add ons and explained them well . but never made anyone feel that they were obligated or were foolish not to buy them. Jeremy and Mark tried every angle to sell me the extras. As I said they are great guys but this type of preasure is not accepted by a lot of buyers. Someone may want to review these sales tactics .Believe me as a regional sales manager. Operations manager and salesman these tactics do not work with a lot of buyers. Sincerely. Dana Lewis More

Salesman was great and finance person was very organized and efficient. But the detailing cleaners of my new used truck were below average. The truck’s interior was not thoroughly cleaned. And I did not r and efficient. But the detailing cleaners of my new used truck were below average. The truck’s interior was not thoroughly cleaned. And I did not receive any floor mats initially. I also had to beg to get the title and second key the following Monday, even though I paid cash for the vehicle. More

Excellent Service -Always Superior service and information. Service manager always greets us, gives us important information about what we are having done, and then lets us kn Superior service and information. Service manager always greets us, gives us important information about what we are having done, and then lets us know what is needed. We never feel pressure or that we are being given the bums rush. Have been driving back and forth for all Lincoln service to and from Kirksville for years. People at Quick Lane are always accommodating every time we come to Columbia. Best service dealer anywhere! More

Salesman and staff were good, but detailing and undercoating was done poorly. The is still a large stain und the front passenger seat that they should have cleaned during full detail process and t undercoating was done poorly. The is still a large stain und the front passenger seat that they should have cleaned during full detail process and the undercoating missed several spots. The actually redid spots twice. More

Preston and Todd were both outstanding and both went above and beyond for us to get us the beat deal possible. They really were friendly and cared about us as people and not just customers. In the few above and beyond for us to get us the beat deal possible. They really were friendly and cared about us as people and not just customers. In the few hours we were there, we got to know them better and saw the integrity that each of them showed. Huge shout out to both of them for outstanding jobs! More