Back

Joe Machens Ford

Columbia, MO

4.8
1,115 Reviews
Conveniently located in Columbia, MO, Joe Machens Ford Lincoln has served the mid-Missouri area since 1969. Family owned, we make excellent customer service our number one priority. There are four locations within Columbia: our Main Showroom, Truck Center, Pre-Owned Supercenter, and Machens Vandiver. We have a large inventory of new Ford and Lincoln vehicles to choose from and have been the #1 volume pre-owned dealer in the State of Missouri for 17 straight years. Let us know how we can serve your automotive needs.
Contact Dealership

1911 W Worley St

Columbia, MO

65203

Directions

By Type

Showing 1,115 reviews

July 07, 2020

For an oil change and tire rotation the thing I look for is how long am I there and how was I treated? 25 minutes. Not bad! Check out ended with a thank you and a smile. More

by jllnej
Recommend Dealer
Yes
Employees Worked With
Ronnie Smith
Jul 07, 2020 -

Joe Machens Ford responded

Nice review! Thanks so much for choosing Joe Machens Ford Lincoln, we very much appreciate your business.

July 07, 2020

A great experience. The staff was very knowledgeable and super friendly. They took the time to listen to all my concerns and kept me posted during my repair. Their service. Is outstanding. More

by Warren
Recommend Dealer
Yes
Employees Worked With
Fred
Jul 07, 2020 -

Joe Machens Ford responded

This is an "outstanding" review! Thank you. Warren, we loved hearing that our Service Team was "outstanding". We hope to see you again.

June 23, 2020

Joe machens went above and beyond one the service of the purchase of my car especially joe burk. They were so wonderful and caring with my purchase More

by rochellabland
Recommend Dealer
Yes
Employees Worked With
Joe Burks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2020 -

Joe Machens Ford responded

Thank you, Rochella, for the 5-star review for Joe Burks and our Team. And - Congratulations on the purchase of your new car! We hope you love it. We are here for you if you have any questions, just give us a call. Thank you for choosing Joe Machens Ford Lincoln, we very much appreciate your business. Safe Travels!

June 23, 2020

Super easy to work with After reviewing your website, we found two cars we wanted to test drive. Upon arrival, we met Mack McKinney. He was kind, helpful and arranged the t More

by Polly
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mack McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Altamirano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John "Mark" Hodges
Jun 24, 2020 -

Joe Machens Ford responded

Thank you, Polly, for giving Mack an opportunity to get a better deal for you on the car you wanted. Congratulations! Nothing better than "Success!". We are here if you have any questions about your new car, give us a call or stop in. We'll be glad to help out. Welcome to the Joe Machens Ford Lincoln family! Safe Travels!

June 21, 2020

Visited: 19Jun20, and 20Jun20 to buy a car for personal use. Came to buy a car, ended up leaving disappointed. Manager named Damon was trying to negotiate the price, he was passive aggressive, and very More

by Josh Walter
Recommend Dealer
No
Employees Worked With
Mike Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hardaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2020 -

Joe Machens Ford responded

Josh, We were very surprised to see your review for our dealership. We consistently are rated very highly for our customer service by our customers. We are not sure what occurred but our General Manager would like to look into this further and have someone get back to you. Our apologies for your experience at our dealership, we never want any of our customers to leave here feeling this way.

Jun 23, 2020 -

Josh Walter responded

I would love to talk to your general manager, can you provide me with his contact information? I have to say that the other staff I met were awesome and this is not to say that you are a bad dealership,but that manager I have casted a really bad image of you. I was shocked and very disappointed by the way he reacted. I reallly would like to talk to the general manager and explain to him what happened so you avoid losing another customer due to the actions of this manager I met.

June 14, 2020

Good people to work with Duron Tyler Kevin Mark from the sale to finance got us what we wanted in a new 2019 Expendtion Platium instead of a used one More

by butch914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duron Singleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Grey Mark Hodges, Kevin West, Ronni Niswonger
Jun 15, 2020 -

Joe Machens Ford responded

Congratulations on the purchase of your new 2019 Ford Expedition! We hope you love it! Thanks for the excellent review for Ronni, Duron, Kevin and Tyler - they all go out of their way to provide our customers with the best customer service as possible. We appreciate you choosing Joe Machens Ford Lincoln, we hope to see you again.

May 22, 2020

Screwed up deal. You wont get a call after the deal is made. They take the money and run. I tried to be upfront, they schemed to get the deal done with as many distr More

by huskerbacker2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mack McKinney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Weiner
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Joe Machens Ford responded

We are very sorry to see this review for our dealership. Our General Manager, Stephen Nagel, requests that you email him with your name and contact information and he will look into this and get back to you. Stephen's email is snagel@machens.com. Again, our apologies, we never want any of our customers to leave here feeling this way.

May 18, 2020

I had a great experience! Duron singleton got me into the car I wanted they were able to work through bad credit/no credit I definitely recommend Joe Machens More

by Natashal14
Recommend Dealer
Yes
Employees Worked With
Duron singleton
May 19, 2020 -

Joe Machens Ford responded

Thank you so much for the recommendation and 5 stars for Duron. Glad you had a "great experience" and Duron was able to help get you into the car you wanted. Please let us know if you have any questions regarding your new car, we'll be glad to help. Thanks again and we all wish you Safe Travels!

May 13, 2020

Salesman was great. Finance guy didn’t do a good job about extended warranty details. Overall the process was easy and contact was good. Like the car. More

by Marin.blevins
Recommend Dealer
Yes
Employees Worked With
Marc Weiner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Mulnix
May 13, 2020 -

Joe Machens Ford responded

Thank you for the 5 stars for Bruce Mulnix! Glad you liked the process and your new car. We are forwarding your comments regarding the extended warranty to our General Manager for his review and request that he reach out to you. Thank you for choosing our dealership, we appreciate your business.

May 06, 2020

Have bought several vehicles from the Machens family over the years. I have always had a great experience and feel like I’m treated like family. More

by Cdunk68
Recommend Dealer
Yes
Employees Worked With
Russell Hoskins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mazzocco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Altamirano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Savio
May 08, 2020 -

Joe Machens Ford responded

Nothing we love more than seeing 5 star reviews from our repeat & loyal customers. We are most appreciative. And, Thank You for being part of the Joe Machens Ford Lincoln family, we look forward to seeing you again.

...
14
...