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Joe Machens Ford

Columbia, MO

4.9
1,128 Reviews
Conveniently located in Columbia, MO, Joe Machens Ford Lincoln has served the mid-Missouri area since 1969. Family owned, we make excellent customer service our number one priority. There are four locations within Columbia: our Main Showroom, Truck Center, Pre-Owned Supercenter, and Machens Vandiver. We have a large inventory of new Ford and Lincoln vehicles to choose from and have been the #1 volume pre-owned dealer in the State of Missouri for 17 straight years. Let us know how we can serve your automotive needs.
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1911 W Worley St

Columbia, MO

65203

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Showing 1,128 reviews

October 28, 2020

Just purchased our 12th vehicle from Machens Ford, Terry Sells is very professional and caring person, he makes my wife and I feel like family! More

by glenngroeper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry,Sells
Oct 29, 2020 -

Joe Machens Ford responded

We love seeing great reviews from our repeat and loyal customers. You are part of the Machens family and we can't wait for your next purchase!

October 27, 2020

I just bought my 9th vehicle in about 15 years from Joe Machens on 9-29-20 and I will never buy another one from them thanks to Jerry Smith sales person &John Savio sales manager they are two of the smarte More

by Dwayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry Smith , John Savio
Oct 27, 2020 -

Joe Machens Ford responded

We never want to make our customers feel this way. We apologize that you have had such a horrible experience tarnishing your customer loyalty. Your comments are being forwarded to the general manager, so he can help resolve this issue. Again, our apologies.

October 27, 2020

Cameron was very helpful and diligent in finding vehicles for my fiancé and I. He was very helpful in finding vehicles that suited our needs and our budget. All while doing so in a pressure free environment. More

by Dustinferg22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Highley
Oct 27, 2020 -

Joe Machens Ford responded

We are so happy to hear that Cameron made this a very stress free process for you. Safe travels in the new vehicle you end up choosing!

October 20, 2020

Always a great experience with Joe Machens service department. Trenton Lincoln always takes care of any issues that come about and has my vehicle in and out of service in a timely manner. I highly rec More

by Eidster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trenton Lincoln
Oct 20, 2020 -

Joe Machens Ford responded

We love seeing 5-star reviews for our Service Dept. Thank you, Eidster - we hope to see you again.

October 14, 2020

While driving my 2018 F150 Lariat from Pennsylvania to Colorado we experienced a problem. We stop in and their service department abd they took immediate care of us. All repairs were under warranty and th More

by pcarlton_428
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Theron Carlson
Oct 15, 2020 -

Joe Machens Ford responded

Thank you! Great to hear we were able to get you back on the road to continue your journey. Just give us a call if you have any questions. Safe Travels.

October 05, 2020

We had the best experience in buying our new Ford truck with our Salesman Ryan Longenecker and financial processor. They were both professional and friendly!! More

by Ann_oestreich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Longenecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin West
Oct 06, 2020 -

Joe Machens Ford responded

Thank you for the kind words and great review! We are glad we were able to help and look forward to helping you in the future!

October 03, 2020

Buying our new F350 Turbo XLT was a piece of cake at Joe Machens Ford in Columbia. Mike Butler was our salesperson and couldn't ask for a nicer man and Bobby Hodge was our financial person. Everything was More

by CBussey64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Hodge
Oct 05, 2020 -

Joe Machens Ford responded

Thank you for the kind words and great review for Joe Machens Ford. We are glad we made this a very easy process for you. That's the way it should be. Welcome to the Machens family, we are here for you if you have any questions.

October 02, 2020

This is my 3rd car I bought from Joe Machens Ford and I've loved every one of them. I feel like I got the best deal possible and was treated fairly each time. More

by MaryLou456
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Dietzel
Oct 02, 2020 -

Joe Machens Ford responded

Nothing we love more than 5 star reviews from our repeat and loyal customers. Your customer loyalty is truly appreciated.

October 01, 2020

You can stop your car search here! Joe Machens Ford is the best dealership you will find EVER. Their professionalism, customer service, and attention to detail is top-notch. The atmosphere is fun and fr More

by Julieanna_evans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Nagel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Hodges, Sundra Mistler, Stephen Nagel
Oct 01, 2020 -

Joe Machens Ford responded

Thank you for the kind words and great review! We are glad we were able to help and look forward to helping you in the future!

September 17, 2020

About every 2-3 years we trade in for a new vehicle. It’s what we like to do. We trade with Joe Machens because the sales people are personable and the service is exceptional. This trade in and the previous More

by gerenk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Longenecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Joe Machens Ford responded

Nothing we love more than 5 star reviews from our repeat and loyal customers. Your customer loyalty is truly appreciated.

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