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Joe Machens Ford

Columbia, MO

4.9
1,122 Reviews
Conveniently located in Columbia, MO, Joe Machens Ford Lincoln has served the mid-Missouri area since 1969. Family owned, we make excellent customer service our number one priority. There are four locations within Columbia: our Main Showroom, Truck Center, Pre-Owned Supercenter, and Machens Vandiver. We have a large inventory of new Ford and Lincoln vehicles to choose from and have been the #1 volume pre-owned dealer in the State of Missouri for 17 straight years. Let us know how we can serve your automotive needs.
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1911 W Worley St

Columbia, MO

65203

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Showing 1,122 reviews

November 04, 2020

Bruce and the entire staff at Joe Machens Ford are true professionals. New trucks are a huge investment and they made the buying experience memorable with their customer service, new truck knowledge and se More

by Kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Mulnix
Nov 04, 2020 -

Joe Machens Ford responded

Thank you so much for your kind words, it truly is appreciated. We are so happy to hear that our staff is knowledgeable and that you were able to make the right purchase for you! Please call if you need anything!

November 04, 2020

Hassle free--fast service, prompt with returning calls, worked with our schedule and accommodate our needs in purchasing a new vehicle. Appreciate the customer service! More

by kathyj3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Sells
Nov 04, 2020 -

Joe Machens Ford responded

Thank you for your great words towards the service department. Please keep us in mind the next time you need any work done!

November 04, 2020

Brian and all the staff at Joe. Machens are awesome, courteous and treated me with the respect a customer deserves. I have bought my last 3 new cars at Joe Machens and my experience has always been the More

by Beverly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hardaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Hodge who was excellent
Nov 05, 2020 -

Joe Machens Ford responded

Congratulations, Beverly, on the purchase of your new Lincoln Navigator! We can't Thank You enough for your continued customer loyalty to Joe Machens Ford Lincoln, we truly appreciate you. Brian Hardaway and Bobby Hodge will love seeing your comments - that was very nice of you. We all wish you Safe Travels and look forward to working with you again.

November 04, 2020

Omg - my family and I had a wonderful experience with Joe Machen team. Jason Lane our salesman is amazing, very supportive, professional and is there for the customer. The finance team quick and knowledgeab More

by venetta_williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Joe Machens Ford responded

Well, it just doesn't get any better than this review!! We can't Thank You enough, Venetta, for the 5 Star rating and top-notch review for Jason Lane and Joe Machens Ford - We Love It! If your daughter or you have any questions, please just give us a call. We are here to help. Welcome to the Joe Machens Ford family - we look forward to working with you again.

October 28, 2020

Just purchased our 12th vehicle from Machens Ford, Terry Sells is very professional and caring person, he makes my wife and I feel like family! More

by glenngroeper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry,Sells
Oct 29, 2020 -

Joe Machens Ford responded

We love seeing great reviews from our repeat and loyal customers. You are part of the Machens family and we can't wait for your next purchase!

October 27, 2020

Cameron was very helpful and diligent in finding vehicles for my fiancé and I. He was very helpful in finding vehicles that suited our needs and our budget. All while doing so in a pressure free environment. More

by Dustinferg22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Highley
Oct 27, 2020 -

Joe Machens Ford responded

We are so happy to hear that Cameron made this a very stress free process for you. Safe travels in the new vehicle you end up choosing!

October 27, 2020

I just bought my 9th vehicle in about 15 years from Joe Machens on 9-29-20 and I will never buy another one from them thanks to Jerry Smith sales person &John Savio sales manager they are two of the smarte More

by Dwayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry Smith , John Savio
Oct 27, 2020 -

Joe Machens Ford responded

We never want to make our customers feel this way. We apologize that you have had such a horrible experience tarnishing your customer loyalty. Your comments are being forwarded to the general manager, so he can help resolve this issue. Again, our apologies.

October 20, 2020

Always a great experience with Joe Machens service department. Trenton Lincoln always takes care of any issues that come about and has my vehicle in and out of service in a timely manner. I highly rec More

by Eidster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trenton Lincoln
Oct 20, 2020 -

Joe Machens Ford responded

We love seeing 5-star reviews for our Service Dept. Thank you, Eidster - we hope to see you again.

October 14, 2020

While driving my 2018 F150 Lariat from Pennsylvania to Colorado we experienced a problem. We stop in and their service department abd they took immediate care of us. All repairs were under warranty and th More

by pcarlton_428
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Theron Carlson
Oct 15, 2020 -

Joe Machens Ford responded

Thank you! Great to hear we were able to get you back on the road to continue your journey. Just give us a call if you have any questions. Safe Travels.

October 05, 2020

We had the best experience in buying our new Ford truck with our Salesman Ryan Longenecker and financial processor. They were both professional and friendly!! More

by Ann_oestreich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Longenecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin West
Oct 06, 2020 -

Joe Machens Ford responded

Thank you for the kind words and great review! We are glad we were able to help and look forward to helping you in the future!

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