Joe Machens Ford

Mack was courteous and attentive. I explained to him which car I was interested in and he wasted no time letting me test drive it. I really appreciated him helping me understand how to operate the touc which car I was interested in and he wasted no time letting me test drive it. I really appreciated him helping me understand how to operate the touch screen in my new car. I want to say Grant Stephens was great as well. He sealed the deal in getting me the interest rate that I needed. Thanks to both. More

We have owned Ford vehicles, both cars and trucks, all our life so when it was time to trade we made the 90 mile trip to Joe Machens Ford. We traded our 2012 Fusion for a 2014 Fusion Hybrid and worked wit our life so when it was time to trade we made the 90 mile trip to Joe Machens Ford. We traded our 2012 Fusion for a 2014 Fusion Hybrid and worked with Bruce "Cotton" Mulnix. Bruce has helped us negotiate the best deal for our last several trades, so it was only natural that we use his services again for this trade. Bruce is knowledgeable about the vehicle and takes the time to show how all the systems operate. He also makes himself available if we have questions after the sale. All of the staff that we encountered were friendly and helped us have a positive experience. More

In July of 2008 my soon to be wife and I purchased a used 2006 F250. After the initial sighting of the truck we came back to the dealership to talk to some one about pricing and discovered the DVD player mo 2006 F250. After the initial sighting of the truck we came back to the dealership to talk to some one about pricing and discovered the DVD player mounted in the headliner had been stolen. Machens Ford would not replace the DVD system, but would replace the headliner with a new one. We were also sold the undercoating for the chassis of the truck. We purchased the truck and brought it home. The next day we were asked to bring it back in for the headliner replacement and undercoating. I asked if the headliner had been ordered and what the time frame was to install both. I was told the headliner would be in on the next day so I would have the truck back in 2 days. After 5 days I was starting to get frustrated not receiving phone calls or any communication from the dealership. When I did finally pick the truck back up, the headliner was perfect. The undercoating was lack luster. They did not clean the truck at all before applying the coating. This caused pealing in a short amount of time. When I approached the truck center sales manager at the time about this issue his comment was: Why do you want to fix it? You have the warranty. This I felt was not the proper reply to a customer that just spent $32,000 10 days ago. We sent emails to the customer relations manager and told the salesmen about that and their reply, OH NO you didn't need to do that. I was so disgusted with Joe Machens Ford I did not set foot on any of their properties or call for parts for nearly 6 years. At the time their communications with customers after the sale was very poor and scheduling of service after the sale was worse. In the last month however, Terry Sells arranged for a loaner truck be delivered to me at work as they picked up my 2006 F250 and removed the undercoating as best as possible and reapplied. Communication was great and they returned the truck with no delay. Thank you. More

After renting a Fusion for a week, I loved it so much and decided that we wanted one. We looked online and met up with Troy Atkisson to arrange a weekend test drive. Needless to say, we fell in love with t decided that we wanted one. We looked online and met up with Troy Atkisson to arrange a weekend test drive. Needless to say, we fell in love with the car and, after some comparison shopping we found that the Ford truck center had the best deal by far! We met up with Troy the next day and sealed the deal. Everything was very easy, low pressure and hassle free, and the dealership was very accommodating regarding our trade-in being in a body shop. Troy and the management staff at the truck center took great care of us and I will gladly visit them for future purchases! More

Although going through the purchasing of a different vehicle is not something I usually enjoy, I did enjoy working with Chris Bray. He was respectful and helpful and I was able to get a vehicle I real vehicle is not something I usually enjoy, I did enjoy working with Chris Bray. He was respectful and helpful and I was able to get a vehicle I really like at an affordable price. More

This dealership was nice to work with, as we drove more than 5 hours to purchase a car from them based on the dealership website. The process took a little longer once we got to the dealership waiting on than 5 hours to purchase a car from them based on the dealership website. The process took a little longer once we got to the dealership waiting on finance staff to process paperwork and then our car to be washed, but the staff was very friendly and apologized for the delays. We feel like we got a very fair deal on the purchase and are enjoying our new vehicle. More

I really enjoyed having Troy Smith as my salesman. He was a pleasure to work and deal with. I would highly recommend Troy to anyone who is looking to buy a car. was a pleasure to work and deal with. I would highly recommend Troy to anyone who is looking to buy a car. More

I first contacted Nathan thru the internet concerning a new vehicle. From the first contact and now a year latter Nathan has treated me with respect and outstanding service. I purchase a 2013 (new) Ford new vehicle. From the first contact and now a year latter Nathan has treated me with respect and outstanding service. I purchase a 2013 (new) Ford Explorer the first Ford I have ever had and I LOVE it. I have had my explorer serviced at the ford service center and found them to be fast and very helpful and friendly. I can't think of going anywhere else. I am so glad I went to Machens and found Nathan and a great ride. Thanks More

Got referred to Brad Davis, and was not disappointed. He is friendly and down to earth. Easily reachable and flexible with my hectic schedule. Has been able to help me get a rental when my car was needing t is friendly and down to earth. Easily reachable and flexible with my hectic schedule. Has been able to help me get a rental when my car was needing to spend a few days in the shop for repair. Highly recommend! More

I was just looking to buy a used car but came out with a new car with the best interest rates going and everyone there was so kind and nice and helpful to me, I have NEVER and I do mean NEVER had an experie new car with the best interest rates going and everyone there was so kind and nice and helpful to me, I have NEVER and I do mean NEVER had an experience in buying a car like the one I received at Joe Machens Ford I appreciate each and everyone of the gentlemen that helped me in my car buying experience it was wonderful 5 stars all day long. I have not ever been treated with so much kindness and respect as I have when I purchased my new car and I plan to recommend Joe Machens to all my friends and family when it comes to buying a car with some kindness and respect, Thank you all for a wonderful experience! Lolita More