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Joe Machens Ford

Columbia, MO

4.8
1,115 Reviews
Conveniently located in Columbia, MO, Joe Machens Ford Lincoln has served the mid-Missouri area since 1969. Family owned, we make excellent customer service our number one priority. There are four locations within Columbia: our Main Showroom, Truck Center, Pre-Owned Supercenter, and Machens Vandiver. We have a large inventory of new Ford and Lincoln vehicles to choose from and have been the #1 volume pre-owned dealer in the State of Missouri for 17 straight years. Let us know how we can serve your automotive needs.
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1911 W Worley St

Columbia, MO

65203

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Showing 1,115 reviews

February 06, 2021

We came from two hours away because Machens had the best stock selection. Working with Dan Berry was a pleasure, and we were very satisfied with the new vehicle price and our trade-in allowance. We've bou More

by Every Day People
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Joe Machens Ford responded

Awww, what a sweet review. We are over the moon that Machens was able to deliver one of the best car buying experiences to you! Congrats on the new car!

February 04, 2021

We purchased a new Bronco Sat. Jan.30th. Very happy with it. The experience. Ryan Longenecker was very patient and very helpful with explaining the instrument panel to me. Would highly recommend him to frie More

by Vtfritz
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Benedict
Feb 04, 2021 -

Joe Machens Ford responded

Thank you so much, we are so happy to hear that Ryan was so great to work with! Safe travels in your new Bronco!

January 31, 2021

First time purchasing with Machen's and we couldn't have been happier. We were given a fair trade value for my husbands truck and the staff was professional and very helpful. When I picked up the new vehi More

by sjd985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Longenecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Marple
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Joe Machens Ford responded

Awww, what a sweet review, thank you so much. Congrats on the new car and we can't wait to help you again!

January 28, 2021

Fantastic buying experience with Machens once again. Kevin and Jonathan and Gene provided exceptional product knowledge and service. Machens has always been my go to, and will remain so! More

by roblarimore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Wiest, , Kevin West, Gene Buck
Jan 29, 2021 -

Joe Machens Ford responded

Thank you so much for your kind review, we really appreciate it! Safe travels in your new car!

January 24, 2021

18 years and counting! Machens proved themselves to me with parts and service, then came the vehicle purchase(s). Professionalism, consistently underpromising and overdelivering keep me coming back. Her More

by innkeeper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Niswonger
Jan 25, 2021 -

Joe Machens Ford responded

Thank you so much for your kind words, we really appreciate it and can't wait to help you again!

January 23, 2021

In 2014 Joe Machens helped me out of a difficult situation. Gary and Marc were a pleasure to work with and did everything they could to get me in a reliable car that I could afford. Ever since then More

by janderson2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Smith
Jan 25, 2021 -

Joe Machens Ford responded

We are very sorry to see this review for our dealership. Our goal is to make sure all our customers are treated with respect and leave here happy with the experience, which does not appear to have happened at all. Dealerrater displays only your user name for your privacy. Our General Manager, Stephen, requested that you email him your full name and contact information. He would like to look into this further for you. His email is snagel@machens.com. Our apologies, we never want to disappoint our customers.

January 07, 2021

I’ve dealt with Mark Dietzl before. We get along well and he goes out of his way to make sure everything is going well as far as the customer goes. Not a high pressure guy but will ask if you want to buy the More

by JStew
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Dietzel
Jan 07, 2021 -

Joe Machens Ford responded

We are so happy to hear that Mark Dietzel and Marc Weiner were such a pleasure to work with. Safe travels in your new car!

December 04, 2020

Expertise of Duron and everybody in service department resulted in perfect resolution and made me one happy customer with best car I have ever bought! More

by Stevesgsds
Recommend Dealer
Yes
Employees Worked With
Brian Hardaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Buck
Dec 04, 2020 -

Joe Machens Ford responded

Best car you've ever bought?! Such high praise, thank you! Happy holidays!

December 04, 2020

The folks at Machens Ford are outstanding! The choice of vehicles is terrific, prices better than anyone, and staff are amazing. Wouldn’t vehicle shop anywhere else! More

by Ranger Rick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Dietzel, Gene Buck
Dec 04, 2020 -

Joe Machens Ford responded

Thank you so much, we really appreciate it! Safe travels in your new car and happy holidays!

November 27, 2020

Duron and the crew were super easy to work with and got the truck ready in a short amount of time. We received more for our trade than expected More

by glc633
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duron Singleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Highley
Nov 30, 2020 -

Joe Machens Ford responded

Glad we got you a good trade-in value to make purchasing that new car a little easier. Safe travels in your new truck!

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