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Joe Machens Ford

Columbia, MO

4.9
1,121 Reviews
Conveniently located in Columbia, MO, Joe Machens Ford Lincoln has served the mid-Missouri area since 1969. Family owned, we make excellent customer service our number one priority. There are four locations within Columbia: our Main Showroom, Truck Center, Pre-Owned Supercenter, and Machens Vandiver. We have a large inventory of new Ford and Lincoln vehicles to choose from and have been the #1 volume pre-owned dealer in the State of Missouri for 17 straight years. Let us know how we can serve your automotive needs.
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1911 W Worley St

Columbia, MO

65203

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Showing 1,121 reviews

March 25, 2021

Steve Nagle and Cameron Neal are the BEST ever. Love that dealership. Great customer service while purchasing a new vehicle. We live in St. Louis and drove to Columbia just to buy from them because of their More

by Kelly Hoelscher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Marple
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Nagel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa Vander Griend
Mar 26, 2021 -

Joe Machens Ford responded

The best ever?! Wow, such high praise, congrats on the new car!

March 16, 2021

We worked with Kevin West he took great care of my son. He was very patient and understood that it was important to Sam to not feel rushed and to have complete explanations. We would recommend Machens Ford More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin west
Mar 16, 2021 -

Joe Machens Ford responded

Thank you so much, Susan! We are happy to hear that we were able to help your son out, safe travels to him!

March 15, 2021

Couldnt be happier with my new ford bronnco thanks too mike butler and todd marple for there Professional Service an help too get me a great deal thanks again mike butler and todd marple More

by JustinG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Marple
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Joe Machens Ford responded

Thank you so much, Justin! We are so glad that you are enjoying the Bronco :)

March 06, 2021

Cameron Neal was very helpful. Made buying a new car a pleasant experience. Everything went smooth. Didn't feel pressured. No negative issues at all. More

by L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Joe Machens Ford responded

Woo! We are glad to hear you had such a great experience. Congrats on the new car!

March 05, 2021

We have been loyal customers of Joe Machens Ford for many, many years. We have always been treated fairly and have never had a bad experience. Tom Hughey has been our go to person. We have great respe More

by grandmotherwashington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Hughey
Mar 05, 2021 -

Joe Machens Ford responded

Aww, thank you so much! We love customer loyalty. Congrats on the new to you car!

March 05, 2021

Russell Hoskins helped me find the car I wanted in my price range. I felt respected and valued and not worked-over. I am pleased with the car and feel the price was fair. More

by Columbia Lady
Recommend Dealer
Yes
Employees Worked With
Russell Hoskins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Weiner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Joe Machens Ford responded

Thank you for letting us know about your experience at our dealership, we appreciate it. It appears that we should have done a better job in the paperwork process. Dealerrater displays only your user name for your privacy. Our General Manager, Stephen, requested that you email him your full name and contact information. He would like to look into this further for you. His email is snagel@machens.com.

February 06, 2021

We came from two hours away because Machens had the best stock selection. Working with Dan Berry was a pleasure, and we were very satisfied with the new vehicle price and our trade-in allowance. We've bou More

by Every Day People
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Joe Machens Ford responded

Awww, what a sweet review. We are over the moon that Machens was able to deliver one of the best car buying experiences to you! Congrats on the new car!

February 04, 2021

We purchased a new Bronco Sat. Jan.30th. Very happy with it. The experience. Ryan Longenecker was very patient and very helpful with explaining the instrument panel to me. Would highly recommend him to frie More

by Vtfritz
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Benedict
Feb 04, 2021 -

Joe Machens Ford responded

Thank you so much, we are so happy to hear that Ryan was so great to work with! Safe travels in your new Bronco!

January 31, 2021

First time purchasing with Machen's and we couldn't have been happier. We were given a fair trade value for my husbands truck and the staff was professional and very helpful. When I picked up the new vehi More

by sjd985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Longenecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Marple
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Joe Machens Ford responded

Awww, what a sweet review, thank you so much. Congrats on the new car and we can't wait to help you again!

January 28, 2021

Fantastic buying experience with Machens once again. Kevin and Jonathan and Gene provided exceptional product knowledge and service. Machens has always been my go to, and will remain so! More

by roblarimore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Wiest, , Kevin West, Gene Buck
Jan 29, 2021 -

Joe Machens Ford responded

Thank you so much for your kind review, we really appreciate it! Safe travels in your new car!

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